Abstract
The maturity of e-government implementation in research and practice has developed tremendously over the years. Nevertheless, the challenges encountered and the overall growth of e-government in different countries varies; studies by organizations such as the UN and World Bank evidence these variations. To successfully implement e-government, governments are required to deepen their understanding of aspects such as benefits, challenges and success factors. Contributing to this knowledge and understanding, the paper investigates factors framing successful design and implementation of e-government systems. The paper presents and analyses the literature and results from an e-government inquiry in Germany. The paper highlights important factors for successful implementation of e-government and also presents opinions on strategic aspects for e-government systems design with reference to Germany. It finally highlights the need for further research in the domain.
Chapter PDF
Similar content being viewed by others
Keywords
References
Allen, B.A., Luc, J., Gilles, P., Jeffrey, R.: E-Governance & Government on-Line in Canada: Partnerships, People & Prospects. Government Information Quarterly 18(2), 93–104 (2001)
Alshawi, S., Alahmary, A., Alalwany, H.: E-government Evaluation Factors: Citizen’s Perspective. Information Technology for Development - e-Government Initiatives in the Developing World: Challenges and Opportunities 15(3), 193–208 (2007)
Baguma, R., Lubega, J.: Factors for Success and Failure of e-Government Projects: The Case of e-Government Projects in Uganda. In: Proceedings of the 7th International Conference on Theory and Practice of Electronic Governance, pp. 194–197. ACM, New York (2013)
Belachew, M.: E-government initiatives in Ethiopia. In: Davies, J., Janowski, T. (eds.) Proceedings of the 4th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2010), pp. 49–54. ACM, New York (2010)
Bélanger, F., Carter, L.: Trust and Risk in E-Government Adoption. Journal of Strategic Information Systems 17(2), 165–176 (2008)
Bertot, J.C., Jaeger, P.T., McClure, C.R.: Citizen-Centered E-Government Services: Benefits, Costs, and Research Needs. In: Proceedings of the 2008 International Conference on Digital Government Research. Digital Government Society of North America, pp. 137–142. ACM, New York (2008)
Bhatnagar, S.: E-Government: From Vision to Implementation - A Practical Guide With Case Studies. SAGE publications, India (2004)
Carter, L., Bélanger, F.: The utilization of E-government Service: Citizen Trust, Innovation and Acceptance Factors. Information Systems Journal 15(1), 5–25 (2005)
Ebrahim, Z., Irani, Z.: E-government adoption: architecture and barriers. Business Process Management Journal 11(5), 589–611 (2005)
Evangelidis, A., Akomode, J., Taleb-Bendiab, A., Taylor, M.: Risk Assessment & Success Factors for e-Government in a UK Establishment. In: Traunmüller, R., Lenk, K. (eds.) EGOV 2002. LNCS, vol. 2456, pp. 395–402. Springer, Heidelberg (2002)
Flick, U., von Kardorff, E., Steinke, I.: What is Qualitative Research? An Introduction to the Field. In: Flick, U., von Kardorff, E., Steinke, I. (eds.) ACompanion to Qualitative Research, pp. 3–11. SAGE Publication Ltd., London (2004)
Furuholt, B., Wahid, F.: E-government Challenges and the Role of Political Leadership in Indonesia: the Case of Sragen. In: Proceedings of the 41st Annual Hawaii International Conference on System Sciences, HICSS 2008, vol. 411. IEEE Computer Society, Washington (2008)
Gichoya, D.: Factors affecting the successful implementation of ICT projects in government. The Electronic Journal of e-Government 3(4), 175–184 (2005)
Gilbert, D., Balestrini, P., Littleboy, D.: Barriers and Benefits in the Adoption of E-Government. International Journal of Public Sector Management 17(4), 286–301 (2004)
Gil-García, R.J., Pardo, T.A.: E-Government Success Factors: Mapping Practical Tools to Theoretical Foundations. Government Information Quarterly 22(2), 187–216 (2005)
Heeks, R.: Information Systems and Developing Countries: Failure, Success and Local Improvisations. The Information Society 18(2), 101–112 (2002)
Jaeger, P.T., Thompson, K.M.: E-Government around the World: Lessons, Challenges, and Future Directions. Government Information Quarterly 20(4), 389–394 (2003)
Ke, W., Wei, K.K.: Successful e-government in Singapore. Communications of the ACM 47(6), 95–99 (2004)
Kumar, V., Mukerji, B., Butt, I., Persaud, A.: Factors for Successful E-Government Adoption: A Conceptual Framework. Electronic Journal of E-Government 5(1), 63–77 (2007)
Kunstelj, M., Vintar, M.: Evaluating the progress of e-government development: A critical analysis. Information Polity 9, 131–148 (2004)
Layne, K., Lee, J.: Developing Fully Functional E-Government: A Four Stage Model. Government Information Quarterly 18(2), 122–136 (2001)
Lee, S.M., Tan, X., Trimi, S.: Current Practices of Leading E-Government Countries. Communications of the ACM 48(10), 99–104 (2005)
Mkude, C.G., Wimmer, M.A.: Strategic Framework for Designing E-Government in Developing Countries. In: Wimmer, M.A., Janssen, M., Scholl, H.J. (eds.) EGOV 2013. LNCS, vol. 8074, pp. 148–162. Springer, Heidelberg (2013)
Ndou, V.: E-government for developing countries: opportunities and challenges. The Electronic Journal of Information Systems in Developing Countries 18(1), 1–24 (2004)
OECD: The Case for E-Government: Excerpts from the OECD Report, The E-Government Imperative. OECD Journal on Budgeting 3(1), 61–131 (2003)
Rashid, N., Rahman, S.: An Investigation into Critical Determinants of e-Government Implementation in the Context of a Developing Nation. In: Andersen, K.N., Francesconi, E., Grönlund, Å., van Engers, T.M. (eds.) EGOVIS 2010. LNCS, vol. 6267, pp. 9–21. Springer, Heidelberg (2010)
Sæbø, Ø.: E-government in Tanzania: Current Status and Future Challenges. In: Scholl, H.J., Janssen, M., Wimmer, M.A., Moe, C.E., Flak, L.S. (eds.) EGOV 2012. LNCS, vol. 7443, pp. 198–209. Springer, Heidelberg (2012)
Schuppan, T.: E-Government in developing countries: Experiences from sub-Saharan Africa. Government Information Quarterly 26(1), 118–127 (2009)
United Nations: United Nations E-Government Survey 2012: E-Government for the People (2012), http://unpan1.un.org/intradoc/groups/public/documents/un/unpan048065.pdf (accessed January 17, 2014)
Wang, Y., Liao, Y.: Assessing e-Government systems success: A validation of the DeLone and McLean model of information systems success. Government Information Quarterly 25(4), 717–733 (2008)
Welch, E.W., Hinnant, C.C., Moon, M.J.: Linking Citizen Satisfaction with E-Government and Trust in Government. Journal of Public Administration Research and Theory 15(3), 371–391 (2005)
World Bank: The Little Data Book on Information and Communication Technology. The World Bank Publications, Washington D.C (2013)
Wimmer, M.A.: Integrated Service Modelling for Online One-Stop Government. Electronic Markets 12(3), 149–156 (2002)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 IFIP International Federation for Information Processing
About this paper
Cite this paper
Mkude, C.G., Wimmer, M.A. (2014). Strategic Aspects for Successful E-government Systems Design: Insights from a Survey in Germany. In: Janssen, M., Scholl, H.J., Wimmer, M.A., Bannister, F. (eds) Electronic Government. EGOV 2014. Lecture Notes in Computer Science, vol 8653. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-44426-9_25
Download citation
DOI: https://doi.org/10.1007/978-3-662-44426-9_25
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-662-44425-2
Online ISBN: 978-3-662-44426-9
eBook Packages: Computer ScienceComputer Science (R0)