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Designing Effervescent E-Government Solutions: Lessons from a Developing World Context

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International E-Government Development

Abstract

Developing sustainable, effervescent, responsive and robust e-Government solutions is not an easy undertaking because of the multi-dimensional nature of e-Government. Therefore, e-Government success or failure is defined by contextual factors, in turn defined by the area in which it is implemented. The chapter explores the critical factors that need to be included in the design of e-Government solutions focusing on Zambia as a case study. A discussion and presentation of a contextual framework for e-Government design in Zambia is provided. It is anticipated that this framework may be used as reference to inform the design of e-Government solutions in contextually similar environments.

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Author information

Authors and Affiliations

  1. Department of Information and Knowledge Management, University of Johannesburg, Johannesburg, South Africa

    Bwalya Kelvin Joseph

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  1. Bwalya Kelvin Joseph
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Editor information

Editors and Affiliations

  1. Department of Accounting and Finance, University of Granada, Granada, Spain

    Laura Alcaide Muñoz

  2. Department of Accounting and Finance, University of Granada, Granada, Spain

    Manuel Pedro Rodríguez Bolívar

Appendix

Appendix

Table 8.4 Measurement items
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Joseph, B.K. (2018). Designing Effervescent E-Government Solutions: Lessons from a Developing World Context. In: Alcaide Muñoz, L., Rodríguez Bolívar, M. (eds) International E-Government Development . Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-63284-1_8

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