Skip to main content

Wicked, widersprüchlich, paradox – Erfahrungsbericht eines Dialogpanels zu vertrackten Problemen der Public Relations

  • Chapter
  • First Online:
Wicked Problems

Part of the book series: Organisationskommunikation ((ORGKOM))

  • 814 Accesses

Zusammenfassung

Die Jahrestagung 2018 der DGPuK-Fachgruppe PR/Organisationskommunikation hat sich Wicked Problems – also vertrackte Probleme – in Public Relations (PR) zum Anlass genommen. Wie von den Veranstalter*innen angeregt, haben wir versucht uns dieser Probleme über ein interaktives Format gemeinsam mit den Tagungsteilnehmer*innen anzunähern – namentlich ein Dialogpanel. Als Moderator*in haben wir auf Basis der jüngeren organisationstheoretischen Paradoxieforschung aus unserer Sicht klärungsbedürftige Eigenschaften von Wicked Problems – deren Vieldeutigkeit, Widersprüchlichkeit und Selbsterhaltung – in den Blick genommen und in Kleingruppen sowie im Plenum eine Erkundung, Einordnung und Folgenabschätzung PR-spezifischer Ausprägungen angeregt. Dieser Beitrag stellt unsere Ausgangsüberlegungen dar, systematisiert die Ergebnisse des Dialogpanels und skizziert Möglichkeiten für zukünftige Forschung.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Subscribe and save

Springer+ Basic
$34.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 59.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 79.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

Literatur

  • Abrahamson, E., & Fairchild, G. (1999). Management fashion. Lifecycles, triggers, and collective learning processes. Administrative Science Quarterly 44(4), 708–740.

    Article  Google Scholar 

  • Avenarius, H., & Bentele, G. (2009). Selbstkontrolle im Berufsfeld Public Relations. Reflexion und Dokumentation. Wiesbaden: VS.

    Google Scholar 

  • Beckert, J. (2018). Imaginierte Zukunft. Fiktionale Erwartungen und die Dynamik des Kapitalismus. Berlin: Suhrkamp.

    Google Scholar 

  • Brown, V. A., Harris, J.A., & Russell, J.Y. (Hrsg.). (2010). Tackling wicked problems through the transdisciplinary imagination. Washington: Routledge.

    Google Scholar 

  • Buchholz, U., & Knorre, S. (2017). Interne Kommunikation in agilen Unternehmen. Eine Einführung. Wiesbaden: Springer Gabler.

    Book  Google Scholar 

  • Christensen, E., & Christensen, L. T. (2018). Dialogics of strategic communication. Corporate Communications: An International Journal, 23(3), 438–455.

    Article  Google Scholar 

  • Christensen, L. T., Fuat Fırat, A., & Torp, S. (2008). The organisation of integrated communications. Toward flexible integration. European Journal of Marketing, 42(3/4), 423–452.

    Article  Google Scholar 

  • Christensen, L T., & Langer, R. (2009). Public relations and the strategic use of transparency. Consistency, hypocrisy, and corporate change. In R. L. Heath, E. L. Toth & D. Waymer (Hrsg.), Rhetorical and critical approaches to public relations, (2. Aufl., S. 129–153). London: Routledge.

    Google Scholar 

  • Christensen, L T., Cheney, G., & Morsing, M. (2008). Corporate communications. Convention, complexity, and critique. Los Angeles: Sage Publications.

    Book  Google Scholar 

  • Christensen, L. T., Kärreman, D., & Rasche, A. (2019). Bullshit and organization studies. Organization Studies, 18(1), 1–14.

    Google Scholar 

  • Churchman, C. W. (1967). Free for all. Management Science, 14(4), 141–146.

    Article  Google Scholar 

  • Conklin, E. J. (2006). Dialogue mapping. Building shared understanding of wicked problems. Chichester: Wiley.

    Google Scholar 

  • Davidson, S. (2016). Public relations theory. An agonistic critique of the turns to dialogue and symmetry. Public Relations Inquiry, 5(2), 145–167.

    Google Scholar 

  • Davis, A. (2013). Promotional cultures. The rise and spread of advertising, public relations, marketing and branding. Cambridge: Polity Press.

    Google Scholar 

  • Denis, J.-L., Dompierre, G., Langley, A., & Rouleau, L. (2011). Escalating indecision. Between reification and strategic ambiguity. Organization Science, 22(1), 225–244.

    Article  Google Scholar 

  • Eisenberg, E. M. (2009). Ambiguity as strategy in organizational communication. Communication Monographs, 51(3), 227–242.

    Article  Google Scholar 

  • Esposito, E. (2011). Originality through Imitation. The rationality of fashion. Organization Studies, 32(5), 603–613.

    Google Scholar 

  • Farjoun, M. (2010). Beyond dualism. stability and change as duality. Academy of Management Review, 35(2), 202–225.

    Google Scholar 

  • Giroux, H. (2006). 'It was such a handy term'. Management fashion and pragmatic ambiguity. Journal of Management Studies 43(6), 1227–1260.

    Article  Google Scholar 

  • Hahn, T., Figge, F., Pinkse, J., & Preuss, L. (2018). A paradox perspective on corporate sustainability. Descriptive, instrumental, and normative aspects. Journal of Business Ethics 148(2), 235–248.

    Article  Google Scholar 

  • Halvorson, K. (2012). Content strategy for the web (2. Aufl.). Berkeley: New Riders.

    Google Scholar 

  • Heath, R. L., Motion, J., & Leitch, S. (2010). Power and Public Relations. In R. L. Heath (Hrsg.), The Sage Handbook of Public Relations (2. Aufl., S. 191–204). Thousand Oaks: Sage.

    Google Scholar 

  • Hoffmann, J. (2018). Talking into (non)existence. Denying or constituting paradoxes of corporate social responsibility. Human Relations, 71(5), 668–691.

    Article  Google Scholar 

  • Jarzabkowski, P., Lê, J. K. & van de Ven, A. H. (2013). Responding to competing strategic demands. How organizing, belonging, and performing paradoxes coevolve. Strategic Organization, 11(3), 245–280.

    Article  Google Scholar 

  • Kent, M. L. (2015). The power of storytelling in public relations. Introducing the 20 master plots. Public Relations Review, 41(4), 480–489.

    Article  Google Scholar 

  • Kent, M. L., & Taylor, M. (2002). Toward a dialogic theory of public relations. Public Relations Review, 28(1), 21–37.

    Article  Google Scholar 

  • Kieser, A. (1997). Rhetoric and myth in management fashion. Organization, 4(1), 49–74.

    Article  Google Scholar 

  • Letiche, H. (2010). Polyphony and its other. Organization Studies, 31(3), 261–277.

    Google Scholar 

  • Lewis, M. W., & Smith, W. K. 2014. Paradox as a metatheoretical perspective. Sharpening the focus and widening the scope. The Journal of Applied Behavioral Science, 50(2), 127–149.

    Article  Google Scholar 

  • Luoma-aho, V., & Vos, M. (2010). Towards a more dynamic stakeholder model. Acknowledging multiple issue arenas. Corporate Communications: An International Journal, 15(3), 315–331.

    Article  Google Scholar 

  • Lüscher, L. S., & Lewis, M. W. (2008). Organizational change and managerial sensemaking. Working through paradox. Academy of Management Journal, 51(2), 221–240.

    Article  Google Scholar 

  • Mantere, S., & Vaara, E. (2008). On the problem of participation in strategy. A critical discursive perspective. Organization Science, 19(2), 341–358.

    Google Scholar 

  • Merten, K. (2008). Zur Definition von Public Relations. Medien & Kommunikationswissenschaft, 56(1), 42–59.

    Article  Google Scholar 

  • Peters, B. G. (2017). What is so wicked about wicked problems? A conceptual analysis and a research program. Policy and Society, 36(3), 385–396.

    Article  Google Scholar 

  • Putnam, L. L., Fairhurst, G. T., & Banghart, S. (2016). Contradictions, dialectics, and paradoxes in organizations. A constitutive approach. The Academy of Management Annals, 10(1), 65–171.

    Article  Google Scholar 

  • Rosile, G. A., Boje, D. M., Carlon, D. M., Downs, A., & Saylors, R. (2013). Storytelling Diamond. Organizational Research Methods 16(4), 557–580.

    Article  Google Scholar 

  • Schad, J. (2017). Ad fontes. Philosophical foundations of paradox research. In W. K. Smith, M. W. Lewis & P. Jarzabkowski (Hrsg.), The Oxford handbook of organizational paradox (S. 27–47). Oxford: Oxford University Press.

    Google Scholar 

  • Schad, J., Lewis, M. W., Raisch, S., & Smith, W. K. (2016). Paradox research in management science. Looking back to move forward. The Academy of Management Annals, 10(1), 5–64.

    Article  Google Scholar 

  • Schnackenberg, A. K., & Tomlinson, E. C. (2016). Organizational transparency. A new perspective on managing trust in organization-stakeholder relationships. Journal of Management, 42(7), 1784–1810.

    Article  Google Scholar 

  • Sillince, J., Jarzabkowski, P., & Shaw, D. (2012). Shaping strategic action through the rhetorical construction and exploitation of ambiguity. Organization Science, 23(3), 630–650.

    Article  Google Scholar 

  • Smith, B. G. (2013). The internal forces on communication integration. Co-created meaning, interaction, and postmodernism in strategic integrated communication. International Journal of Strategic Communication, 7(1), 65–79.

    Article  Google Scholar 

  • Smith, W. K., & Lewis. M. W. (2011). Toward a theory of paradox. A dynamic equilibrium model of organizing. Academy of Management Review 36(2), 381–403.

    Google Scholar 

  • Smith, W. K., Besharov, M. L, Wessels, A. K., & Chertok, M. (2012). A paradoxical leadership model for social entrepreneurs. Academy of Management Learning & Education, 11(3), 463–478.

    Article  Google Scholar 

  • Stohl, C., & Cheney, G. (2001). Participatory processes/Paradoxical practices. Communication and the dilemmas of organizational democracy. Management Communication Quarterly 14(3), 349–407.

    Article  Google Scholar 

  • Tandoc, E. C., Lim, Z. W. & Ling, R. (2017). Defining “fake news”. Digital Journalism 6(2), 137–153.

    Article  Google Scholar 

  • Theis-Berglmair, A. M. (2003). Organisationskommunikation. Theoretische Grundlagen und empirische Forschungen (2. Aufl.). Münster: Lit.

    Google Scholar 

  • van Ruler, B. (2015). Agile public relations planning. The reflective communication scrum. Public Relations Review 41(2), 187–194.

    Article  Google Scholar 

  • Vujnovic, M., & Kruckeberg, D. (2016). Pitfalls and promises of transparency in the digital age. Public Relations Inquiry 5(2), 121–143.

    Article  Google Scholar 

  • Wehmeier, S., & Schoeneborn, D. (Hrsg.) (2018). Strategische Kommunikation im Spannungsfeld zwischen Intention und Emergenz. Wiesbaden: Springer VS.

    Google Scholar 

  • White, H. V. (1975). Metahistory. The historical imagination in nineteenth-century Europe. Baltimore: Johns Hopkins University Press.

    Google Scholar 

  • Willis, P. (2015). From humble inquiry to humble intelligence. Confronting wicked problems and augmenting public relations. Public Relations Review, 42(2), 306–313.

    Article  Google Scholar 

  • Winkler, P. (2016). Grenzen der Flexibilisierung? Bedeutung, Herausforderungen und Konsequenzen der Heterarchie für die interne Kommunikation. In S. Huck-Sandhu (Hrsg.), Interne Kommunikation im Wandel. Theoretische Konzepte und empirische Befunde (S. 85–102). Wiesbaden: Springer VS.

    Chapter  Google Scholar 

  • Winkler, P., & Etter, M. (2018). Strategic communication and emergence. A dual narrative framework. International Journal of Strategic Communication, 12(4), 382–398.

    Article  Google Scholar 

  • Winkler, P., Etter, M., & Castelló, I. (2020). Vicious and virtuous circles of aspirational talk. From self-persuasive to agonistic CSR rhetoric. Business & Society, 59(1), 98–128.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Peter Winkler .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2022 Springer Fachmedien Wiesbaden GmbH, ein Teil von Springer Nature

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Winkler, P., Thummes, K. (2022). Wicked, widersprüchlich, paradox – Erfahrungsbericht eines Dialogpanels zu vertrackten Problemen der Public Relations. In: Hassenstein, K., Ritz, C., Sandhu, S. (eds) Wicked Problems. Organisationskommunikation. Springer VS, Wiesbaden. https://doi.org/10.1007/978-3-658-37793-9_9

Download citation

  • DOI: https://doi.org/10.1007/978-3-658-37793-9_9

  • Published:

  • Publisher Name: Springer VS, Wiesbaden

  • Print ISBN: 978-3-658-37792-2

  • Online ISBN: 978-3-658-37793-9

  • eBook Packages: Social Science and Law (German Language)

Publish with us

Policies and ethics