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Digitalisierte Service Ecosysteme – Entscheidungstatbestände und Forschungsbedarf

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Kooperative Dienstleistungen

Part of the book series: Forum Dienstleistungsmanagement ((FD))

Zusammenfassung

Die zunehmende Vernetzung lässt komplexe digitalisierte Service Ecosysteme entstehen, in denen die Akteure durch Interaktion und aktive Kollaboration Wertschöpfung in Form von kooperativen Dienstleistungen generieren. Service Ecosysteme rücken deshalb als junges Forschungsfeld vermehrt in den Mittelpunkt des Dienstleistungsmanagements. Der vorliegende Beitrag unterbreitet Anregungen und Diskussionsvorschläge, in dem die aktuelle Forschung zu digitalisierten Service Ecosystemen und darauf aufbauend die managementrelevanten Gestaltungsebenen und Entscheidungstatbestände aufgezeigt werden.

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Author information

Authors and Affiliations

  1. Basel, Schweiz

    Tim Senn

  2. Marketing und Unternehmensführung Wirtschaftswissenschaftliche Fakultät, Universität Basel, Basel, Schweiz

    Manfred Bruhn

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  1. Tim Senn
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Correspondence to Tim Senn .

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Editors and Affiliations

  1. Marketing und Unternehmensführung Wirtschaftswissenschaftliche Fakultät, Universität Basel, Basel, Switzerland

    Manfred Bruhn

  2. Lehrstuhl für Dienstleistungsmanagement Fakultät Wirtschafts- und Sozialwissenschaften, Universität Hohenheim, Stuttgart, Baden-Württemberg, Germany

    Karsten Hadwich

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Senn, T., Bruhn, M. (2019). Digitalisierte Service Ecosysteme – Entscheidungstatbestände und Forschungsbedarf. In: Bruhn, M., Hadwich, K. (eds) Kooperative Dienstleistungen. Forum Dienstleistungsmanagement. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-26389-8_10

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  • DOI: https://doi.org/10.1007/978-3-658-26389-8_10

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