Abstract
Integrating consumers into the design and development process of IT is a promising strategy for companies. To stimulate this co-production of IT through end-user programming specific user platforms for innovation have been developed. In this paper we illustrate how end-user programming and configurations has been a successful practice throughout the history of the PC – from the early stationary computers in the 80s, via the development of the web, to recent toolkits for end-user configuration of mobile hardware. While this trend has been stable this paper illustrate how corresponding support for end-user programming of mobile applications is still missing. To address this need this paper presents the SATIN platform and its underlying design concepts. We view this as a contribution for advancing the development of innovation platforms and as an illustration of how concept design can help in envisioning the next step in user-driven service design.
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Bergvall-Kåreborn, B., Wiberg, M. (2013). User Driven Service Design and Innovation Platforms. In: Stephanidis, C. (eds) HCI International 2013 - Posters’ Extended Abstracts. HCI 2013. Communications in Computer and Information Science, vol 373. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-39473-7_1
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DOI: https://doi.org/10.1007/978-3-642-39473-7_1
Publisher Name: Springer, Berlin, Heidelberg
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