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Baader, A., Montanus, S., Sfat, R. (2006). After Sales Services — mit produktbegleitenden Dienstleistungen profitabel wachsen. In: Barkawi, K., Baader, A., Montanus, S. (eds) Erfolgreich mit After Sales Services. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-34548-5_1
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DOI: https://doi.org/10.1007/3-540-34548-5_1
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