Abstract
Manufacturing enterprises are making more efforts in providing high value added services in addition to their traditional product business. A service-centric product service system (PSS) is present in this paper which is used as a decision support tool and offers a means of supporting decision-making for maintenance, repair and overhaul (MRO) solution finding. Requirement analysis technologies are used to identify the final important rating and the technical targets of engineering characteristics (ECs), and reduce the redundant ECs. An ontology-based knowledge representation is developed to represent, accumulate and collect knowledge and experience emerged during the MRO services, which realizes the knowledge originated from the service process and served operations. An initial attemp has been made to demonstrate the role of PSS as a decision support tool for MRO in the aerospace manufacturing business.
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Zhu, H., Gao, J., Li, D. (2013). The Requirement Analysis and Knowledge Management Methodologies in a Product Service System. In: Meier, H. (eds) Product-Service Integration for Sustainable Solutions. Lecture Notes in Production Engineering. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-30820-8_40
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DOI: https://doi.org/10.1007/978-3-642-30820-8_40
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