Abstract
In common with many SMEs, Space Engineering Services Ltd supports a number of business process variants found in different parts of the organisation for achieving the same organisational goals using non-optimal IT. In order to address these problems, the capability to use role activity diagrams (RADs) for organisational process modelling was introduced by this Knowledge Transfer Partnership (KTP) using three knowledge transfer mechanisms: a short course on RADs, expert feedback on initial RAD models, and feedback on initial process elicitation efforts. The resulting learning was adopted and adapted by the KTP team into a process that is being used to improve many of the company’s critical strategic processes, and also to identify optimal IT support for those processes. It is expected that this process would benefit many similar SMEs.
Access provided by Autonomous University of Puebla. Download to read the full chapter text
Chapter PDF
Similar content being viewed by others
Keywords
- Business Process
- Model Business Process
- Human Resource System
- Critique Business
- Improve Business Process
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
References
Ould, M.A.: Business processes: modelling and analysis for re-engineering and improvement. John Wiley, Chichester (1995)
Ould, M.A.: Business process management: a rigorous approach. BCS, Swindon (2005)
Green, S., Beeson, I., Kamm, R.: Reusable process architectures and process models: an experience report from higher education. International Journal of Business Process and Integration Management (2009) (to appear)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2010 Springer Berlin Heidelberg
About this paper
Cite this paper
Green, S., Batty, S., Back, M., Jewell, J., Webber, M. (2010). Critiquing Business Process Models to Facilitate the Identification and Selection of Optimal IT Systems. In: Howlett, R.J. (eds) Innovation through Knowledge Transfer. Smart Innovation, Systems and Technologies, vol 5. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-14594-0_7
Download citation
DOI: https://doi.org/10.1007/978-3-642-14594-0_7
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-14593-3
Online ISBN: 978-3-642-14594-0
eBook Packages: EngineeringEngineering (R0)