Abstract
This paper presents the Sustainable Service Innovation Framework that is used in the Public Research Centre Henri Tudor in Luxembourg as a generic framework supporting innovation, and promoting multi disciplinary activities It is demonstrated with the Tudor’s IT Service Management Process Assessment (TIPA)’s case: the Tudor’s IT Service Management Process Assessment, with the value, design, promotion, management and capitalization of TIPA’s services.
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Barafort, B., Rousseau, A. (2009). Sustainable Service Innovation Model: A Standardized IT Service Management Process Assessment Framework. In: O’Connor, R.V., Baddoo, N., Cuadrago Gallego, J., Rejas Muslera, R., Smolander, K., Messnarz, R. (eds) Software Process Improvement. EuroSPI 2009. Communications in Computer and Information Science, vol 42. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-04133-4_6
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DOI: https://doi.org/10.1007/978-3-642-04133-4_6
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