Abstract
The paper attempts to analyses the Critical Success Factors (CSF) of Lean System (LS) implementation using Decision-Making Trial and Evaluating Laboratory (DEMATEL) method. In this way, LS elements were grouped together into four different categories such as, Technical Practices (TPs), Workplace Environment Practices (WEPs), Social Practices (SPs), Ergonomic Practices (EPs) have been analyzed through field survey and suitable literature support. In DEMATEL method, set of LS elements effectiveness have been prioritized based on implementation. This study was directed in National Sorting Hub (NSH) Mangalore, Karnataka State, Southern part of India. NSH office particularly dealing with speed post articles. Since LS has successfully implemented NSH Mangalore, which was benchmarked to implement LS in other Indian Postal service industries also. The postal service industries have heterogeneity of mails, intangible measures of production are a great challenge to keenly analyses the CSFs while implementing LS.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Bakar, F.A.A., Subari, K., Daril, M.A.M.: Critical success factors of Lean Six Sigma deployment: a current review. Int. J. Lean Six Sigma 6(4), 339–348 (2015)
Chen, I.S.: A combined MCDM model based on DEMATEL and ANP for the selection of airline service quality improvement criteria: a study based on the Taiwanese airline industry. J. Air Transp. Manag. 57, 7–18 (2016)
Chen, Y.T.: Applying the DEMATEL approach to identify the focus of library service quality: a case study of a Taiwanese academic library. Electron. Libr. 34, 315–331 (2016)
Cheng, C.C., Chen, C.T., Hsu, F.S., Hu, H.Y.: Enhancing service quality improvement strategies of fine-dining restaurants: new insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis. Int. J. Hosp. Manag. 31, 1155–1166 (2012)
Garza-Reyes, J.A., et al.: Deploying Kaizen events in the manufacturing industry: an investigation into managerial factors. Prod. Plann. Control 33(5), 427–449 (2022)
Horng, J.S., Liu, C.H., Chou, S.F., Tsai, C.Y.: Creativity as a critical criterion for future restaurant space design: developing a novel model with DEMATEL application. Int. J. Hosp. Manag. 33, 96–105 (2013). https://doi.org/10.1016/j.ijhm.2012.06.007
Kaufmann, C., Kock, A.: Does project management matter? The relationship between project management effort, complexity, and profitability. Int. J. Project Manage. 40(6), 624–633 (2022)
Leksono, E.B., Suparno, S., Vanany, I.: Integration of a balanced scorecard, DEMATEL, and ANP for measuring the performance of a sustainable healthcare supply chain. Sustainability 11, 3626 (2019)
Leksono, E.B., Suparno, S., Vanany, I.: Using DEMATEL approach to develop relationships of performance indicators on sustainable service only supply chain performance measurement. IOP Conf. Ser.: Mater. Sci. Eng. 337, 012023 (2018)
Sengazhani Murugesan, V., Sequeira, A.H., Shetty, D.S., Jauhar, S.K.: Enhancement of mail operational performance of India post facility layout using AHP. Int. J. Syst. Assur. Eng. Manag. 11(2), 261–273 (2019)
Rajak, S., Sivakumar, K., Raja Sreedharan, V.: Analyzing the barriers for the implementation of lean and green closed-loop supply chain in Indian SMEs. In: Mathiyazhagan, K., Vimal, K.E.K., Kumar, H., Ramesh, A., Agarwal, V. (eds.) Lean and Green Manufacturing. MIE, pp. 1–22. Springer, Singapore (2022). https://doi.org/10.1007/978-981-16-5551-7_1
Ramachandran, K.: Indian Postal History Focus on Tamilnadu. Imayaa Publications, India (2011)
Shieh, J.I., Wu, H.H., Huang, K.K.: A DEMATEL method in identifying key success factors of hospital service quality. Knowl.-Based Syst. 23, 277–282 (2010)
Lin, S.-M.: Marketing mix (7P) and performance assessment of Western fast-food industry in Taiwan: an application by associating DEMATEL and ANP. Afr. J. Bus. Manag. 5, 10634–10644 (2011)
Vadivel, S.M., Sequeira, A.H., Sakkariyas, R.R., Boobalan, K.: Impact of lean service, workplace environment, and social practices on the operational performance of India post service industry. Ann. Oper. Res. 315(2), 2219–2244 (2021)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Vadivel, S.M., Chandrasekaran, B., Arumugam, T., Sivakumar, K., Umoh, U. (2023). Analyzing the Critical Success Factors of Lean System Implementation in India Post Using DEMATEL Method. In: Abraham, A., Pllana, S., Casalino, G., Ma, K., Bajaj, A. (eds) Intelligent Systems Design and Applications. ISDA 2022. Lecture Notes in Networks and Systems, vol 646. Springer, Cham. https://doi.org/10.1007/978-3-031-27440-4_12
Download citation
DOI: https://doi.org/10.1007/978-3-031-27440-4_12
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-27439-8
Online ISBN: 978-3-031-27440-4
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)