Outsourcing Negotiations

Abstract

Shared services and outsourcing of services are increasing and help the companies to increase efficiency, to concentrate on core competencies, and to reduce cost (Nair, 2017). Shared services organizations (SSOs) can deliver and demonstrate the value to their internal customers in many ways, and managers can take advantage of outsourced shared services to improve the areas’ services, people management, processes, and technology (Helmold, Dathe, & Büsch, 2017). Most companies try the shared services model in their home country first and then export the concept to other parts of the world.