Abstract
The objective in this research is to introduce a method for identifying a service platform along with variant and unique modules to create a service family by integrating object-oriented concepts, ontologies, and data mining techniques. A service process model is introduced to describe a service based on a sequence using a graph model and object-oriented concepts. Fuzzy clustering is employed to partition service processes into subsets to identify common modules – the platform – and specific modules for the given service family. To demonstrate the proposed method, we apply it to select a platform for a family of banking services.
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Seung, K., Simpson, T., Shu, J., Kumara, S. (2011). A Platform Identification Method for Service Family Design Using a Process Model and a Clustering Method. In: Fogliatto, F., da Silveira, G. (eds) Mass Customization. Springer Series in Advanced Manufacturing. Springer, London. https://doi.org/10.1007/978-1-84996-489-0_8
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DOI: https://doi.org/10.1007/978-1-84996-489-0_8
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