Abstract
The rapidly growing web technologies and electronic commerce applications have stimulated the need of personalized and group decision support functionalities in eTourism intermediary systems. The goal of this paper is to propose a functional framework and design process for building a web-based customer-oriented decision support system to facilitate personalized and community tourism services. Major decision support functions include personalized data and model management, information search and navigation, product/vendor evaluation and recommendation, do-it-yourself travel planning and design, community and collaboration management, auction and negotiation, as well as trip tracking and quality control. A system implementation approach as well as a system prototype will also be presented and discussed.
Access provided by Autonomous University of Puebla. Download to read the full chapter text
Chapter PDF
Similar content being viewed by others
Keywords
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
References
Buhalis, D., Licata, M.C.: The Future eTourism Intermediaries. Tourism Management 23(3), 207–220 (2002)
Cai, L., Card, J.A., Cole, S.T.: Content Delivery Performance of World Wide Web Sites of US Tour Operators Focusing on Destinations in China. Tourism Management 25(2), 219–227 (2004)
Connell, J., Reynolds, P.: The Implications of Technological Developments on Tourist Information Centres. Tourism Management 20(4), 501–509 (1999)
Frew, A.J.: Information and Communications Technology Research in the Travel and Tourism Domain: Perspective and Direction. Journal of Travel Research 39(2), 136–145 (2000)
Hjalager, A.M.: Repairing Innovation defectiveness in Tourism. Tourism Management 23(5), 465–474 (2002)
Knoblock, C.: Agents for Gathering, Integrating, and Monitoring Information for Travel Planning. IEEE Intelligent Systems 17(6), 63–64 (2002)
Law, R., Leung, R.: A Study of Airlines’ Online Reservation Services on the Internet. Journal of Travel Research 39(2), 202–211 (2000)
Loban, S.R.: A Framework for Computer-Assisted Travel Counseling. Annals of Tourism Research 24(4), 813–834 (1997)
McCormack, J.E., Roberts, S.A.: Exploiting Object Oriented Methods for Multi-Modal Trip Planning Systems. Information and Software Technology 38(6), 409–417 (1996)
Nunez-Suarez, J., et al.: Experiences in the Use of FIPA Agent Technologies for the Development of a Personal Travel Application. In: Proceedings of the 4th International Conference on Autonomous Management, pp. 357–364 (2000)
O’Keefe, R.M., Mceachern, T.: Web-Based Customer Decision Support Systems. Communications of the ACM 41(3), 71–78 (1998)
Palmer, A., McCole, P.: The Role of Electronic Commerce in Creating Virtual Tourism Destination Marketing Organizations. International Journal of Contemporary Hospitality Management 12(3), 198–204 (2000)
Proll, B., Retschitzegger, W.: Discovering Next Generation Tourism Information Systems: A Tour on TIScover. Journal of Travel Research 39(2), 182–191 (2000)
Puhretmair, F., Rumetshofer, H., Schaumlechner, E.: Extended Decision Making in Tourism Information Systems. In: Bauknecht, K., Tjoa, A.M., Quirchmayr, G. (eds.) EC-Web 2002. LNCS, vol. 2455, pp. 57–66. Springer, Heidelberg (2002)
Ricci, F., Arslan, B., Mirzadeh, N., Venturini, A.: ITR: A Case-Based Travel Advisory System. In: Craw, S., Preece, A.D. (eds.) ECCBR 2002. LNCS (LNAI), vol. 2416, pp. 613–627. Springer, Heidelberg (2002)
Ritchie, R.J.B., Ritchie, J.R.B.: A Framework for an Industry Supported Destination Marketing Information System. Tourism Management 23(5), 439–454 (2002)
Seddighi, H.R., Theocharous, A.L.: A Model of Tourism Destination Choice: A Theoretical and Empirical Analysis. Tourism Management 23(5), 473–487 (2002)
Stamboulis, Y., Skayannis, P.: Innovation Strategies and Technology for Experience-based Tourism. Tourism Management 24(1), 33–43 (2003)
Tierney, P.: Internet-based Evaluation of Tourism Web Site Effectiveness: Methodological Issues and Survey Results. Journal of Travel Research 39(2), 212–219 (2000)
Timmers, P.: Business Models for Electronic Markets. Electronic Markets 8(2), 3–8 (1998)
Wang, K.C., Hsieh, A.T., Huan, T.C.: Critical Service Features in Group Package Tour: An Exploratory Research. Tourism Management 21(2), 177–189 (2000)
Wang, Y., Yu, Q., Fesenmaier, D.R.: Defining the Virtual Tourist Community: Implications for Tourism Marketing. Tourism Management 23(4), 407–417 (2002)
Werthner, H., Ricci, F.: E-Commerce and Tourism. Communications of the ACM 47(12), 101–105 (2004)
Wober, K., Gretzel, U.: Tourism Managers’ Adoption of Marketing Decision Support Systems. Journal of Travel Research 39(2), 172–181 (2000)
Yu, C.C.: Designing a Web-Based Consumer Decision Support System for Tourism Services. In: Proceedings of the 4th International Conference on Electronic Commerce (2002)
Yu, C.C.: A Web-Based Consumer-Oriented Intelligent Decision Support System for E-Services. In: Proceedings of the 6th International Conference on Electronic Commerce, pp. 429–437 (2004)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2005 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Yu, CC. (2005). Personalized and Community Decision Support in eTourism Intermediaries. In: Andersen, K.V., Debenham, J., Wagner, R. (eds) Database and Expert Systems Applications. DEXA 2005. Lecture Notes in Computer Science, vol 3588. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11546924_88
Download citation
DOI: https://doi.org/10.1007/11546924_88
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-28566-3
Online ISBN: 978-3-540-31729-6
eBook Packages: Computer ScienceComputer Science (R0)