Overview
- A timely and insightful roadmap for customer care in tourism following the pandemic will provide the reader with the most up-to-date professional guidance
- Interviews with industry leaders throughout the book provide real-world insights
- Expert chapter writers with industry and management experience highlight the most important aspects of customer care for the reader
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About this book
The COVID-19 pandemic has changed the face of international and domestic tourism and sharply focused attention on the importance of tourist health, safety and wellbeing like never before. This book offers a unique perspective on the challenges facing the world’s largest service industry to protect and care for customers in a rapidly evolving environment where borders have closed, social distancing rules apply and personal hygiene has become a key focus in everyday life.
Yet tourism is a very resilient industry and history shows there is always an immediate surge toward recovery after a crisis has passed. Humans want to travel and see the world. While we appreciate that the pandemic is far from over, already there are reports of pent-up demand for travel as restrictions ease at some destinations and borders begin to open. As we move hopefully toward the recovery phase and people begin to move around for business and pleasure, this book presents the reader with key information and insights in both traditional and emerging areas of tourist health, safety and wellbeing, recognising that the world is now shaped by this pandemic, bringing change, potentially enduring benefits and lasting legacies.
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Keywords
- Trends in Tourism
- Tourism Management
- Risk Management
- Risk in Tourism
- Destination Management
- Trends in Tourism
- Hospitality and Events
- Travel Medicine
- Reputation Management
- Disaster management for tourism
- Tourism crises
- Restoring tourism destinations
- Tourism security
- Tourist Health and Safety
- pandemic
- COVID-19
- tourism industry standards
- customer care
Table of contents (22 chapters)
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Government and Industry Activity
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Front Matter
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Editors and Affiliations
About the editors
Dr Jeff Wilks is a psychologist and lawyer specialising in travel health, safety and wellbeing. He works as a consultant for law firms, government agencies and the tourism industry. Jeff is lead author on seven safety books. He currently serves as an Adjunct Professor at Griffith and James Cook universities.
Professor Donna Pendergast is Dean and Head, School of Education and Professional Studies at Griffith University. Her research expertise is in education transformation and efficacy. Donna also has a background in hospitality and public health. She is Chair of the Queensland Council of Deans of Education (QCDE) and has published 22 books.
Professor Peter A. Leggat, AM, ADC is a medical practitioner and Co-Director of the WHO Collaborating Centre for Vector-borne and Neglected Tropical Diseases at James Cook University. He is the author of several books on travel medicine and infectious disease. Peter is also President of the International Society of Travel Medicine.
Professor Damian Morgan is a management specialist with research interest in risk management for visitors and businesses servicing visitors. Research partners include AGL, Destination Gippsland, Environment Protection Authority Victoria and Lifesaving Victoria. Damian currently teaches at James Cook University.
Bibliographic Information
Book Title: Tourist Health, Safety and Wellbeing in the New Normal
Editors: Jeff Wilks, Donna Pendergast, Peter A. Leggat, Damian Morgan
DOI: https://doi.org/10.1007/978-981-16-5415-2
Publisher: Springer Singapore
eBook Packages: Business and Management, Business and Management (R0)
Copyright Information: The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2021
Hardcover ISBN: 978-981-16-5414-5Published: 01 December 2021
Softcover ISBN: 978-981-16-5417-6Published: 02 December 2022
eBook ISBN: 978-981-16-5415-2Published: 29 November 2021
Edition Number: 1
Number of Pages: XXII, 548
Number of Illustrations: 17 b/w illustrations, 68 illustrations in colour
Topics: Tourism Management, Health Care Management, Risk Management, Business and Management, general, Consumer Behavior, Public Policy