Overview
Part of the book series: Communications in Computer and Information Science (CCIS, volume 1189)
Included in the following conference series:
Conference proceedings info: ICServ 2020.
Buy print copy
About this book
The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
Similar content being viewed by others
Keywords
Table of contents (19 papers)
-
Hospitality Management
-
Service Innovation and Employee Engagement
-
Service Marketing and Consumer Behavior
-
Customer Experience and Service Design
Other volumes
-
Serviceology for Services
Editors and Affiliations
Bibliographic Information
Book Title: Serviceology for Services
Book Subtitle: 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings
Editors: Takeshi Takenaka, Spring Han, Chieko Minami
Series Title: Communications in Computer and Information Science
DOI: https://doi.org/10.1007/978-981-15-3118-7
Publisher: Springer Singapore
eBook Packages: Computer Science, Computer Science (R0)
Copyright Information: Springer Nature Singapore Pte Ltd. 2020
Softcover ISBN: 978-981-15-3117-0Published: 14 February 2020
eBook ISBN: 978-981-15-3118-7Published: 19 February 2020
Series ISSN: 1865-0929
Series E-ISSN: 1865-0937
Edition Number: 1
Number of Pages: XI, 309
Number of Illustrations: 39 b/w illustrations, 80 illustrations in colour
Topics: Information Systems and Communication Service, User Interfaces and Human Computer Interaction, Business and Management, general, Engineering Economics, Organization, Logistics, Marketing, Information Systems Applications (incl. Internet), Software Engineering