Overview
- Includes supplementary material: sn.pub/extras
Part of the book series: Lecture Notes in Computer Science (LNCS, volume 10371)
Part of the book sub series: Programming and Software Engineering (LNPSE)
Included in the following conference series:
Conference proceedings info: ICServ 2017.
Buy print copy
About this book
This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017.
The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
Similar content being viewed by others
Keywords
Table of contents (21 papers)
-
Front Matter
-
Human-Centered Service
-
Front Matter
-
-
Customer Satisfaction
-
Front Matter
-
-
Service Innovation and Marketing
-
Front Matter
-
Other volumes
-
Serviceology for Services
Editors and Affiliations
Bibliographic Information
Book Title: Serviceology for Services
Book Subtitle: 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings
Editors: Yoshinori Hara, Dimitris Karagiannis
Series Title: Lecture Notes in Computer Science
DOI: https://doi.org/10.1007/978-3-319-61240-9
Publisher: Springer Cham
eBook Packages: Computer Science, Computer Science (R0)
Copyright Information: Springer International Publishing AG 2017
Softcover ISBN: 978-3-319-61239-3Published: 04 July 2017
eBook ISBN: 978-3-319-61240-9Published: 30 June 2017
Series ISSN: 0302-9743
Series E-ISSN: 1611-3349
Edition Number: 1
Number of Pages: XV, 237
Number of Illustrations: 87 b/w illustrations
Topics: Software Engineering, Information Systems Applications (incl. Internet), Management of Computing and Information Systems, IT in Business, Computer Communication Networks, Information Storage and Retrieval