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Entwicklung von Smart Service-Leistungen mit Einsatz neuer Technologien

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Künstliche Intelligenz im Dienstleistungsmanagement

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Zusammenfassung

Dieser Beitrag fokussiert sich auf die Entwicklung von Smart Services. Dafür wird zunächst eine grundlegende Definition für Smart Services gegeben und das Themenfeld innerhalb der Industrie genauer beleuchtet und strukturiert. Immersive Technologien werden als Enabler für derartige Services untersucht und deren Möglichkeiten und Grenzen aufgezeigt. Schließlich wird die Entwicklung von Smart Trainings als ein wachsender Serviceansatz betrachtet und in einem Anwendungsbeispiel beschrieben.

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  1. Hochschule Furtwangen, Furtwangen, Deutschland

    Christian van Husen & Abdul Rahman Abdel Razek

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  1. Christian van Husen
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Correspondence to Christian van Husen .

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  1. Marketing und Unternehmensführung Wirtschaftswissenschaftliche Fakultät, Universität Basel, Basel, Basel Stadt, Schweiz

    Manfred Bruhn

  2. Lehrstuhl für Dienstleistungsmanagement Fakultät Wirtschafts- und Sozialwissenschaften, Universität Hohenheim, Stuttgart, Deutschland

    Karsten Hadwich

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van Husen, C., Razek, A.R.A. (2021). Entwicklung von Smart Service-Leistungen mit Einsatz neuer Technologien. In: Bruhn, M., Hadwich, K. (eds) Künstliche Intelligenz im Dienstleistungsmanagement. Forum Dienstleistungsmanagement. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-34324-8_9

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