Special Issue on "Smart Services: The move to customer-orientation"

In this topical collection (8 articles)

1. Research Paper

   Conceptualizing smart service systems

   Daniel Beverungen, Oliver Müller, Martin Matzner, Jan Mendling… Pages 7-18

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2. Research Paper

   Design-integrated financial assessment of smart services

   Jürgen Anke Pages 19-35

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3. Research Paper

   User preferences and willingness to pay for in-vehicle assistance

   A. Cristina Mihale-Wilson, Jan Zibuschka, Oliver Hinz Pages 37-53

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4. Research Paper

   Focusing the customer through smart services: a literature review

   Sonja Dreyer, Daniel Olivotti, Benedikt Lebek, Michael H. Breitner Pages 55-78

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5. Position Paper

   Towards customer-induced service orchestration - requirements for the next step of customer orientation

   Rainer Alt, Jan Fabian Ehmke, Reinhold Haux, Tino Henke… Pages 79-91

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6. Research Paper

   Cognitive computing for customer profiling: meta classification for gender prediction

   Robin Hirt, Niklas Kühl, Gerhard Satzger Pages 93-106

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7. Research Paper

   Smart services in healthcare: A risk-benefit-analysis of pay-as-you-live services from customer perspective in Germany

   Rouven-B. Wiegard, Michael H. Breitner Pages 107-123

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8. Research Paper

   Enabling crowdsensing-based road condition monitoring service by intermediary

   Kevin Laubis, Marcel Konstantinov, Viliam Simko, Alexander Gröschel… Pages 125-140

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