Zusammenfassung
Der vorliegende Beitrag beschäftigt sich mit strategischen und operativen Auswirkungen bei der Erstellung von Smart Service Angeboten. Dazu wird das Smart Service Ökosystem als Bezugsrahmen vorgestellt und die Komponenten dieses Systems sowie ihre Interdependenz erläutert. Unterschiedliche Anwendungsbeispiele zeigen die vielseitigen Einsatzbereiche im individuellen und industriellen Kontext auf.
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Paluch, S. (2017). Smart Services – Analyse von strategischen und operativen Auswirkungen. In: Bruhn, M., Hadwich, K. (eds) Dienstleistungen 4.0. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-17552-8_7
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