Abstract
The days of IT offshore outsourcing are gone. Due to changing industry economics and intensified competitive pressures, common IT service delivery strategies are out-dated these days. We see an increasing shift from traditional single-location outsourcing to a more evolved and sophisticated global sourcing model. Within just a few years, leading IT providers ramped up their delivery capabilities in multiple geographically dispersed countries. This determines the development of a business strategy referred to as global delivery model (GDM). Despite the emergence of GDMs to become a preferred strategy in IT outsourcing, little is known about the performance of these novel network structures. Drawing upon the resource-based view of the firm, we offer a structured approach to evaluate relative efficiencies of GDMs and show how to compare these business models with each other.
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Nöhren, M., Heinzl, A. (2012). Measuring the Relative Efficiency of Global Delivery Models in IT Outsourcing. In: Kotlarsky, J., Oshri, I., Willcocks, L.P. (eds) The Dynamics of Global Sourcing. Perspectives and Practices. Global Sourcing 2012. Lecture Notes in Business Information Processing, vol 130. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-33920-2_4
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