Abstract
Given the evolution of the Information Technology society, it is now rather simple to acquire products or services in a foreign country. This practice may conduct to the event of conflicts whenever a consumer detects some fault or malfunction in services or products he/she had bought. A situation that may worsen if at the time of the uncovering of the defect, the shopper is already in a different geographical arena. There is thus the need to develop computational tools that may prevent these disputes from even happening. In this work it is proposed the development of seamless intelligent environments for dispute resolution that will surround the user, independently of his/her location. It is described the implementation of a prototype that may provide contextualized real-time information and legal support to consumers. The objective is to decrease the number of disputes due to a poor understanding in relation to the The Law and make justice more personalized and closer to people.
Access provided by Autonomous University of Puebla. Download to read the full chapter text
Chapter PDF
Similar content being viewed by others
References
Raiffa, H.: The Art and Science of Negotiation. Harvard University Press (2002)
Brown, H., Marriott, A.: ADR Principles and Practice. Sweet and Maxwell (1999)
Bennett, S.C.: Arbitration: essential concepts. ALM Publishing (2002)
Katsch, E., Rifkin, J.: Online dispute resolution – resolving conflicts in cyberspace. Jossey-Bass Wiley Company, San Francisco (2001)
Lodder, A., Thiessen, E.: The role of artificial intelligence in online dispute resolution. In: Workshop on Online Dispute Resolution at the International Conference on Artificial Intelligence and Law, Edinburgh, UK (2003)
Costa, N., Carneiro, D., Novais, P., Andrade, F.: An Agent-based Approach to Consumer’s Law Dispute Resolution. In: Proceedings of the 12th International Conference on Enterprise Information Systems - ICEIS 2010 (2010)
Weiss, G.: Multiagent Systems: A Modern Approach to Distributed Artificial Intelligence. The MIT Press, Cambridge (2000)
Almeida, T.: Lei de defesa do consumidor anotada, Instituto do consumidor, Lisboa (2001) (in portuguese)
Almeida, C.F.: Direito do Consumo. Almedina. Coimbra (2005) (in portuguese)
Wooldrige, M.: An Introduction to Multiagent Systems. John Wiley & Sons, Chichester (2002)
Bellifemine, F.L., Caire, G., Greenwood, D.: Developing Multi-Agent Systems with JADE. Wiley, Chichester (2007)
Augusto, J.C., Nakashima, H., Aghajan, H.: Handbook on Ambient Intelligence and Smart Environments: a state of the art. Springer, Heidelberg (2009)
Carneiro, D., Novais, P., Costa, R., Neves, J.: Developing intelligent environments with oSGi and JADE. In: Bramer, M. (ed.) IFIP AI 2010. IFIP AICT, vol. 331, pp. 174–183. Springer, Heidelberg (2010)
Mehrabian, A.: Silent Messages – A Wealth of Information about Nonverbal Communication. Personality & Emotion Tests & Software, Los Angeles (2009)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Carneiro, D., Novais, P., Neves, J. (2011). Toward Seamless Environments for Dispute Prevention and Resolution. In: Novais, P., Preuveneers, D., Corchado, J.M. (eds) Ambient Intelligence - Software and Applications. Advances in Intelligent and Soft Computing, vol 92. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-19937-0_4
Download citation
DOI: https://doi.org/10.1007/978-3-642-19937-0_4
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-19936-3
Online ISBN: 978-3-642-19937-0
eBook Packages: EngineeringEngineering (R0)