Abstract
User experience encompasses all aspect of a persons experience with an organization’s services and products [1]. Organizations may or may not be aware of their customers’ experience with their services or products and give different degrees of attention to developing and managing their customers’ experiences. These degrees of attentions given to their customer experience can be measured and charted by phases or stages along a continuum of dedication or maturity. Based on the Capability Maturity Model Integration [2] and the Corporate Usability Maturity [3], this paper presents a model of user experience maturity by level based on an organizations dedication of resources, budget, and process integration.
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Nielsen Norman Group: User Experience - Our Definition (2007), http://www.nngroup.com/about/userexperience.html
Capability Maturity Model® Integration, http://www.sei.cmu.edu/cmmi/
Nielsen, J.: Corporate Usability Maturity. Alertbox, April 24 (2006), http://www.useit.com/alertbox/maturity.html
San Diego Software Managing Innovation Conference, Del Mar Marriott, San Diego, California, May 16 (2007)
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© 2009 Springer-Verlag Berlin Heidelberg
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Van Tyne, S. (2009). Corporate User-Experience Maturity Model. In: Kurosu, M. (eds) Human Centered Design. HCD 2009. Lecture Notes in Computer Science, vol 5619. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-02806-9_74
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DOI: https://doi.org/10.1007/978-3-642-02806-9_74
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-02805-2
Online ISBN: 978-3-642-02806-9
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