Abstract
As described herein, we propose heuristics of scenario for designing usable products. From a structural viewpoint, a similarity exists between the definition of usability in ISO 9241-11 and the concept of scenario for designing a product, which suggests what elements a scenario should include and how designers should incorporate it into a human-centered design process. Particularly, this paper presents the argument that a scenario should include what a user accomplishes, sees, hears, and thinks, and how the user does them so that designers become capable of evaluating the effectiveness, efficiency, and satisfaction of goal achievement from a usability perspective.
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Go, K. (2009). What Properties Make Scenarios Useful in Design for Usability?. In: Kurosu, M. (eds) Human Centered Design. HCD 2009. Lecture Notes in Computer Science, vol 5619. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-02806-9_23
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DOI: https://doi.org/10.1007/978-3-642-02806-9_23
Publisher Name: Springer, Berlin, Heidelberg
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