Abstract
The authors report on ongoing work in developing a usability/user-experience maturity model, in particular, the results of a workshop about this subject held at the Usability Professionals Association 2009 national conference.
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Marcus, A., Gunther, R., Sieffert, R. (2009). Validating a Standardized Usability/User-Experience Maturity Model: A Progress Report. In: Kurosu, M. (eds) Human Centered Design. HCD 2009. Lecture Notes in Computer Science, vol 5619. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-02806-9_13
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