Abstract
More and more digital natives are populating the management levels of organizations. As such managers have higher expectations toward information systems (IS) accommodating their user self-service preferences, a more business-driven requirements analysis for management support systems (MSS) plays an increasingly dominant role. The objective of this paper is to develop both a set of MSS requirements that is more business-driven than the state of the art and—applying this approach—initial design guidelines for a new self-service MSS design. We demonstrate utility with a single-case study, evaluate our approach against the state of the art, and propose avenues for future research. The findings should lead to a better MSS design and be applicable to other IS domains as well.
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Mayer, J.H., Röder, A., Hartwig, J., Quick, R. (2014). A Self-Service MSS Design from a New-Generation Manager Perspective. In: Tremblay, M.C., VanderMeer, D., Rothenberger, M., Gupta, A., Yoon, V. (eds) Advancing the Impact of Design Science: Moving from Theory to Practice. DESRIST 2014. Lecture Notes in Computer Science, vol 8463. Springer, Cham. https://doi.org/10.1007/978-3-319-06701-8_11
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DOI: https://doi.org/10.1007/978-3-319-06701-8_11
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