Abstract
The increasing importance of services, both in terms of employment and in terms of contribution to Gross Domestic Product (GDP), has generated an interest in the innovation potential of the sector. Since the overall dynamics of growth of an economy is more and more determined by the development of service activities, innovation in services becomes a crucial factor for an economy’s innovativeness and competitiveness. It has long been accepted that services are not generally adverse to innovation. Furthermore, traditional concepts of services as low-tech, low-productivity industries with little impact on a country’s economic performance had to be given up. The importance of services for national innovation systems goes beyond their own innovative activities. Services play a major role in the economy as catalysts, carriers and facilitators of innovation in other sectors and in other industries of the sector itself1.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
AD-Employ. Employment Trends Related to the Use of Advanced Communications, Synopsis Report, PREST, Manchester, April, 1995.
Bundesministerium für Bildung, Wissenschaft, Forschung und Technologie (BMBF+T) (1997): Bundesforschungsbericht 1996 (Federal Report on Research in Germany).
Coombs, R. ‘Technological Opportunities and Industrial Organization’ in Dosi et al (eds.), Technical Change and Economic Theory, London: Pinter, 1988, pp.295–308.
denHertog, P. and Bilderbeek, R. Recent Innovation Patterns in Services in the Netherlands, TNO Report STB 97-05, April, 1997.
denHertog, P. and Bilderbeek, R. Innovation In and Through Knowledge Intensive Business Services in the Netherlands, TNO Report, STB 98-03, January, 1998.
Dosi, G., Freeman, C., Nelson, R., Silverberg, G. and Soete, L. (eds.). Technical Change and Economic Theory, London: Pinter, 1988.
Dosi, G. ‘The Nature of the Innovative Process’ in Dosi et al (eds.),Technical Change and Economic Theory, London: Pinter, 1988. pp.221–238.
Eickelpasch, A. and Pfeiffer, I. Zukunftssicherung durch Innovation — Profil, Potential und Strategien der Unternehmen in Berlin, Berlin: DIW, 1997.
Gallouj, F. and Weinstein, O. ‘Innovation in Services’, Research Policy, 1997; 26, pp.537–556.
Hales, M. Producer Services and Manufacturing Production, A Report for the OECD Science, Technology and Industry Group, July, 1997.
Hauknes, J. Innovation in the Service Economy, STEP Report No. 7/96, Oslo, December, 1996.
Hauknes, J. SI4S (Services in Innovation — Innovation in Services): Services in European Innovation Systems, Final Report, Oslo, 1998.
Landauer, T. The Trouble with Computers, Usefulness, Usability and Productivity, Cambridge, Mass.: MIT Press, 1995.
Miles, I., Kastrinos, N., Flanagan, K., Bilderbeek, R., denHertog, P., Huntink, W. and Bouman, M. Knowledge-Intensive Business Services: Their Roles as Users, Carriers and Sources of Innovation, PREST, December, 1994.
Miles, Land Boden, M. ‘Are Services Special? — Services and the Knowledge Based Economy’ in Miles, I. (ed.), Services, Innovation and the Knowledge-based Economy, (forthcoming 1998)
Preissl, B. Service Innovation in Germany, Report to the SI4S Project, Berlin: DIW, August, 1997.
Preissl, B. ‘New Landscapes in the Service Sector — Information and Communication Technologies and Structural Change’ in Madden, G. and Macdonald, S. (eds.) Information Technology and Development, Elsevier, 1998a.
Preissl, B. ‘Service Innovation in Germany — Information Technology as a Driving Force’, Vierteljahrsheft zur Wirtschaftsforschung des DIW, 2/98, 1998b.
Schumpeter, J. The Theory of Economic Development, Cambridge, Mass.: Harvard University Press, 1912 (Reprint 1934).
Strambach, S. Knowledge-Intensive Services and Innovation in Germany, University of Stuttgart, Institute of Geography, July, 1997 (mimeo).
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2000 Springer Science+Business Media New York
About this chapter
Cite this chapter
Preissl, B. (2000). Service Innovation: What Makes it Different? Empirical Evidence from Germany. In: Metcalfe, J.S., Miles, I. (eds) Innovation Systems in the Service Economy. Economics of Science, Technology and Innovation, vol 18. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-4425-8_7
Download citation
DOI: https://doi.org/10.1007/978-1-4615-4425-8_7
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4613-6992-9
Online ISBN: 978-1-4615-4425-8
eBook Packages: Springer Book Archive