Abstract
Many organisations in the West have undertaken business process reengineering initiatives with the aim of improving organisational performance. These initiatives inevitably involve redesign and alterations to the existing information systems that support the business processes. The implications for information systems and how an organization’s existing systems can evolve to support a reengineering project is an area, which has been relatively under researched. Although it is recognised that information systems design and development is difficult in BPR environments, there is little overlap between research in BPR and systems analysis, so that there is no shared vocabulary and perspective. This paper examines how information systems redesign can be integrated with business process reengineering through a review of relevant literature and empirical research.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Avgerou, C, Cornford, T & Poulymenakou, A (1995), The Challenge of BPR to the Information Systems Profession, New Technology Work & Employment, 10(2), pp 132–141.
Avison, D, Lau, F, Myers, M & Nielsen, P A (1999), Action Research, Communications of The ACM, Vol. 42, No. 1, January 1999, pp 94–97.
Balmforth, A (1996), Three Dimensions of Business Process Reengineering: The Links to Information Systems and Market Changes, Proceedings of the 1st UKAIS Conference, April 1996, Cranfield, UK.
Behrsin, M, Mason, G & Sharpe, T (1994), Reshaping IT for Business Flexibility: The IT Architecture as a Common Language for Dealing with Change, McGraw-Hill, UK.
Berrington, C L & Oblich, R L (1995), Translating Business Reengineering Into Bottom-Line Results, Industrial Engineering, January 1995, Pp 24–27.
Bloomfield, B P, Coombs, R, Knights, D & Littler, D (Eds) (1997), The Problematic Of Information Technology And Organisation, In Information Technology And Organisations: Strategies, Networks And Integration, Oxford University Press, Pp 1–12
Boehm, B W (1988), A Spiral Model Of Software Development And Enhancement, Computer, May 1988, Pp 61–72.
Broadbent, M. And Weill, P (1999), The Implications Of Information Technology Infrastructure For Business Process Redesign, MIS Quarterly, Vol.23, No.2, Pp.159–182
Byrne, B J (1997), Bpr For Line Managers, Idpm Journal, March 1997, Pp 24–25.
Carr, D K & Johhanson H J (1995), Best Practices In Reengineering: What Works & What Doesn’t In The Reengineering Process, Mcgraw-Hill, Ny.
Champy, J & Nohria, N (1996), Fast Forward: The Best Ideas On Managing Business Change, Harvard Business School Press, Boston, Us.
Checkland, P (1991), From Framework Through Experience To Learning: The Essential Nature Of Action Research, In Information Systems Research: Contemporary Approaches And Emergent Traditions, Edited By Nissen, H E, Klein, H K, & Hirschheim, R, Elsevier Science Publishers B.V., Holland.
Childe, S J, Maull, R S & Bennett, J (1994), Frameworks For Understanding Business Process Reengineering, International Journal Of Operations & Production Management, 14(12), Pp 22–34.
Ciborra, C U (1991), From Thinking To Tinkering: The Grassroots Of Strategic Information Systems, Proceedings Of The 12th International Conference On Information Systems, New York, Pp 283–291.
Classe, A (1995), Business Process Reengineering: Practice What You Preach, Computer Weekly, July 27, 1995.
Coombs, R & Hull, R (1995), Bpr As ‘It-Enabled Organisational Change’: An Assessment, New Technology Work And Employment, 10(2), Pp 121–131.
Creswell, J (1994), Research Design: Qualitative And Quantitative Approaches, Sage, UK.
Daniels, A & Yeates, D (1989), Basic Systems Analysis, 3rd Edition, Pitman Publishing, UK.
Davenport, T H (1993), Process Innovation: Reengineering Work Through Information Technology, Harvard Business School Press.
Davenport, T H & Short, E J (1990), The New Industrial Engineering: Information Technology And Business Process Redesign, Sloan Management Review, Summer 1990, Pp 11–27.
Davenport, T.H. (1998), Putting the Enterprise into the Enterprise System, Harvard Business Review, July–August 1998, pp.121–131.
Dopson, S & Stewart, R (1993), Information Technology, Organisational Restructuring And The Future Of Middle Management, New Technology Work And Employment, 8(1), Pp 10–20.
Downs, E, Clare, P & Coe, I (1992), Structured Systems Analysis & Design, Second Edition, Prentice Hall, UK.
Dutta & Segev (1999), Transforming Business In The Marketplace, Proceedings Of Hicss, Hawaii International Conference On Information Systems, 1999
Earl, M J (1994), The New & Old Of Business Process Redesign, Journal Of Strategic Information Systems, 3(1), Pp 5–22.
Earl, M & Khan (2001), E-Commerce is Changing the Face of IT, Sloan Management Review 2001 Vol 43:1 p 64–72
Fiedler, K D, Grover V & Teng, J T C (1994), Information Technology-Enabled Change: The Risks And Rewards Of Business Process Redesign And Automation, Journal Of Information Technology, Vol. 9, Pp 267–275.
Grint, K & Willcocks, L (1995), Business Process Re-Engineering In Theory And Practice: Business Paradise Regained, New Technology Work And Employment, 10(2), Pp 99–109.
Hamel, G & Prahalad, C K (1994), Competing For The Future, Harvard Business School Press, USA.
Hammer, M & Champy, J (1993), Reengineering The Corporation: A Manifesto For Business Revolution, Harper Collins Publishers Inc., Ny.
Hammer, M (1990), Reengineering Work: Don’t Automate, Obliterate, Harvard Business Review, July/August 1990.
Hammer, M & Stanton, S A (1995), Reengineering Revolution Hand Book, Harper Collins Publishers, UK.
Harrington, H J (1991), Business Process Improvement: The Breakthrough Strategy For Total Quality, Productivity & Competitiveness, Mcgraw Hill, USA.
Hickman, L J (1993), Technology & Bpr: Identifying Opportunities For Competitive Advantage, Proceedings Of The Bcs Case Seminar On Bpr, London, June 1993, In Software Assistance For Business Reengineering, John Wiley & Sons Ltd., UK.
Hoffman, Z (1995), Business Process Reengineering: A New Strategic Paradigm Shift In Change Management, Bay Zoltan Foundation For Applied Research, Uae.
Ho, J K-K (1996), Mpsb Research Explained, Journal Of The Operational Research Society, 47(7), Pp 843–852.
Hutton, G (1995), Bpr: Overcoming Impediments To Change In The Public Sector, New Technology Work And Employment, 10(2), Pp 147–151.
Jayaratna, N (1994), Understanding And Evaluating Methodologies: Nimsad-A Systemic Framework, Mcgraw-Hill, UK.
IBM (1993), Redevelopment Methodology Manual, Version 2, Integrated Systems Solution Corporation Issc, Lexington, Kentucky, USA.
Kaplan, R B & Murdock, L (1991), Rethinking The Corporation: Core Process Redesign, The Mckinsey Quarterly, November 2, 1991.
Khalil, O E M (1997), Implications For The Role Of Information Systems In A Business Process Reengineering Environment, Information Resources Management Journal, Winter 1997, Pp 36–43.
Knights, D, Noble, F & Willmott, H (1997), ‘We Should Be Total Slaves To The Business’: Aligning Information Technology & Strategy-Issues And Evidence, In Information Technology And Organisations: Strategies, Networks And Integration, Edited By Bloomfield, B P, Coombs, R, Knights, D & Littler, D Oxford University Press, Pp 13–35
Lissoni, C (1992), Bridging The Gap Between It Strategy And Ad Reality, Paper Presented At Ibm’s Isei Conference, September 1992, Oxford, UK.
Martinsons, M G & Revenaugh, D L (1997), Re-Engineering Is Dead; Long Live Re-Engineering, International Journal Of Information Management, 17(2), Pp 79–82.
Maull, R & Childe, S (1994), Business Process Reengineering: An Example From The Banking Sector, International Journal Of Service Industry Management Ijsim, 5(3), Pp 26–34.
Maull, R S, Weaver, A M, Childe, S J & Bennett, J (1994a), The State Of The Art In Business Process Reengineering In UK Manufacturing Companies, In Operations Strategy & Performance, Edited By Platts, K W, Gregory M J, Neely A D, Cambridge University Press 1994, Pp 43–48.
Mcmanus, J (1997), If You Want To Succeed In Software Development... Try Rapid Application Development (Rad), The Computer Bulletin, Bcs, February 1997, 9(10).
Mills, M & Mabey, C (1993), Automating Business Process Reengineering With Business Design Facility, Proceedings Of The Bcs Case Seminar On Bpr, London, June 1993, In Software Assistance For Business Reengineering, John Wiley & Sons Ltd., UK.
Morton, R (1994), Business Process Reengineering And Information Technology, Idpm Journal, 4(2), Pp 10–11.
Orlikowski, W J (1996), Improvising Organisational Transformation Over Time: A Situated Change Perspective, Information Systems Research, Vol. 7, No. 1, March 1996, Pp 63–92.
Ornewsletter (1996), Why Do It Projects Fail, Operational Research Society, September 1996, No. 309, Pp 12–16.
Parker, M M & Benson, R J (1988), Information Economics: Linking Business Performance To Information Technology, Prentice Hall, USA.
Pascale, R, Millemann, M & Gioja, L (1997), Changing The Way We Change, Harvard Business Review, Pp 127–139.
Radley, I P (1992), Planning For Change, Proceedings Of The 27th Annual Conference Of The British Production & Inventory Control Society Bpics, November 1992, UK, Pp 37–49.
Remenyi, D (1995), Information Systems Mistakes And A New Focus For Information Systems Management, Proceedings Of The Second European Conference On Information Technology Investment Evaluation, July 1995, UK.
Richards, N (1993), How Can We Reengineer The Business, Proceedings Of The Bcs Case Seminar On Bpr, London, June 1993, In Software Assistance For Business Reengineering, John Wiley & Sons Ltd., UK.
Stickland, F (1996), Business Process Change: A Systems Thinking Perspective, World Futures, Vol. 47, Pp 69–77.
Teng, J T C, Grover, V & Fiedler, K D (1996), Developing Strategic Perspectives On Business Process Reengineering: From Process Reconfiguration To Organisational Change, Omega International Journal Of Management Science, 24(3), Pp 271–294.
Teng, J T C, Feidler, K D & Grover, V (1998), An Exploratory Study Of The Influence Of The Is Function And Organisational Context On Business Process Reengineering Project Initiatives, Omega International Journal Of Management Science, Vol. 26, No. 6, Pp 679–698.
Tesch, R (1990), Qualitative Research: Analysis Types And Software Tools, Falmer, Ny.
Timmers, P (1998), Business Models for Electronic Markets EM — Electronic Markets, The International, vol. 3.
Wastell, D G, White, P & Kawalek, P (1994), A Methodology For Business Process Redesign: Experiences & Issues, Journal Of Strategic Information Systems, 3(1), Pp 23–40.
Watts, J (1995), An Introduction To Holistic Bpr, Business Change & Reengineering, Official Journal Of The Institute Of Bpr, John Wiley & Sons, UK, 2(4), Pp 3–6.
Weerakkody, V J P, Tagg, C & Bennett, J (1995), Bridging The Gap Between Business Process Reengineering And Information Systems: Identifying Key Issues, Paper Presented At The Bit 95 Conference, Manchester, UK, November 8, 1995.
Weerakkody, V J P & Hinton C M (1999), Exploiting Information Systems & Technology Through Business Process Improvement, Knowledge & Process Management: The Journal Of Corporate Transformation, Vol 6, No. 1, March 1999, John Wiley & Sons, Ltd., UK
Weerakkody (2001), Identifying Potential Barriers To Business Process & Information Systems Reengineering In Sri Lanka, Phd Thesis, University Of Hertfordshire, UK, January 2001)
Weerakkody, V. and Currie, W.L. (2002), An Investigation of the Social and Cultural Issues Influencing Information Systems Change in South Asian Countries, Proceedings of the UKAIS Conference, April 2002.
Willcocks, L (1995a), It-Enabled Business Process Reengineering: Organisational And Human Resource Dimensions, Journal Of Strategic Information Systems, 4(3), Pp 279–301.
Willcocks, L (1995b), False Promise Or Delivering The Goods? Recent Findings On The Economics And Impact Of Business Process Reengineering, Proceedings Of The Second European Conference On Information Technology Investment Evaluation, July 1995, UK.
Yin, R K (1994), Case Study Research-Design And Methods, Second Edition, Sage Publications, London.
Zachman, J A (1987), A Framework for Information Systems Architecture, IBM Systems Journal, Vol 26, No. 3, pp 276–292.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2003 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Weerakkody, V., Currie, W. (2003). Integrating Business Process Reengineering with Information Systems Development: Issues & Implications. In: van der Aalst, W.M.P., Weske, M. (eds) Business Process Management. BPM 2003. Lecture Notes in Computer Science, vol 2678. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-44895-0_21
Download citation
DOI: https://doi.org/10.1007/3-540-44895-0_21
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-40318-0
Online ISBN: 978-3-540-44895-2
eBook Packages: Springer Book Archive