This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Basso, A., Goldberg, D., Greenspan, S. and Weimer, D. (2001). First impressions: emotional and cognitive factors underlying judgments of trust in e-commerce. Proceedings of the 3rd ACM conference on Electronic Commerce. New York: ACM Press.
Bhattacherjee, A. (2002). Individual Trust in Online Firms: Scale Development and Initial Test. Journal of management Information Systems, 19 (1), 211–241.
Bollier, D. (1996). The Future of E-Commerce. The Brookings Institution.
Boyd, J. (2002). In community we trust: Online security communication at eBay. Journal of Computer-Mediated Communication, 7 (3). Retrieved January 15, 2004, from: http://www.ascusc.org/jcmc/vol7/issue3/boyd.html.
Brien, A (1998) Professional ethics and the culture of trust Journal of Business Ethics, 17, 391–409
Briggs, P., Burford, B., De Angeli, A. & Lynch, P. (2002). Trust in Online Advice, Social Science Computer Review, 20, 3, 321–332.
Chaiken, S. (1980) Heuristic versus systematic information processing and the use of source versus message cues in persuasion. Journal of Personality And Social Psychology, 39, 752–766.
Cheskin Research and Studio Archetype/Sapient (1999). Ecommerce trust study. Retrieved July 6, 2003, from: http://www.cheskin.com/p/ar.asp?mlid=7&arid=40&art=0&isu=1
Corritore, C.L., Kracher, B. and Wiedenbeck, S. (2003). On-line trust: concepts, evolving themes, a model. International Journal of Human-Computer Studies, 58, 737–758.
Egger, F.N. (2000). “Trust Me, I’m an Online Vendor”: Towards a Model of Trust for E-Commerce System Design. in: G. Szwillus & T. Turner (Eds.): CHI2000 Extended Abstracts: Conference on Human Factors in Computing Systems, The Hague (NL), April 1–6, 2000: 101–102, ACM Press.
Egger, F.N. (2001). Affective Design of E-Commerce User Interfaces: How to Maximise Perceived Trustworthiness. In: Helander, M., Khalid, H.M. & Tham (Eds.), Proceedings of CAHD2001: Conference on Affective Human Factors Design, Singapore, June 27–29, 2001: 317–324.
Fogg, B. J., Marshall, J., Laraki, O., Osipovish, A., Varma, C., Fang, N., Paul, J., Rangnekar, A., Shon, J., Swani, P. & Treinen, M. (2001). What Makes Web Sites Credible? A Report on a Large Quantitative Study, Proceedings of CHI 2001, March 31–April 4, Seattle New York: ACM Press.
Fogg, B. J., Kameda, T., Boyd, J., Marchall, J., Sethi, R., Sockol, M. and Trowbridge, T. (2002). Stanford-Makovsky Web Credibiltiy Study 2002: Investigating what makes Web sites credible today, A Research Report by the Stanford Persuasive Technology Lab & Makovsky & Company, Stanford. University. Retrieved July 15, 2003, from: http://www.webcredibility.org
Gambetta, D. (1988) Can we trust trust? In I.D. Gambetta (Ed.) Trust: Making And Breaking Cooperative Relations. Oxford: Basil Blackwell.
Grabner-Krauter, S. and Kaluscha, E.A. (2003). Empirical research in online-trust: a review and critical assessment. International Journal of Human-Computer Studies, 58, 783–812.
Lee, M.K.O., and Turban, E. (2001). A trust model for consumer Internet shopping. International Journal of Electronic Commerce, 6 (1), 75–91.
Lee, J., Kim, J. & Moon, J.Y. (2000). What makes Internet users visit cyber stores again? Key design factors for customer loyalty. Proceedings of the Conference on Human Factors in Computing Systems CHI 2000 (pp. 305–312). New York ACM.
Lee, J. & Moray, N (1992) Trust, control strategies and allocation of function in human-machine systems, Ergonomics, 35 (10), 1243–1270.
Lee, J. & Moray, N (1994) Trust, self-confidence, and operators’ adaptation to automation International Journal of Human-Computer Studies, 40, 153–184.
Lewicki, R.J. and Bunker, B. (1995). Trust in relationships: A model of trust development and decline. In B. Bunker and J. Rubin, (Eds.) Conflict, Cooperation and Justice. San Francisco: Jossey-Bass.
Mayer, R.C., Davis, J.H., Schoorman, F.D. (1995). An integrative model of organizational trust. Academy of Management Review, 20 (3), 709–734.
Meyerson, D., Weick, K.E., Kramer, R.M. (1996). Swift trust and temporary groups. In R.M. Kramer and T.R. Tyler (Eds). Trust in Organizations: Frontiers of Theory and Research. Thousand Oaks, CA: Sage Publications, 166–195.
McAllister, D.J. (1995) Affect-Based And Cognition-Based Trust As Foundations For Interpersonal Cooperation In Organizations Academy Of Management Journal 38 (1); 24–59.
McKnight, D. H. and Chervany, N.L. (2001). Trust and Distrust Definitions: One Bite at a Time. In R. Falcone, M. Singh and Y.-H. Tan (Eds.) Trust in Cyber-societies. Berlin: Springer-Verlag.
Olivero, N. (2001). Privacy negotiation and self-disclosure in e-commerce exchanges. Paper presented at the conference Psychology and the Internet: A European Perspective, Farnborough, UK.
Riegelsberger, J., Sasse, M. A., & McCarthy, J. (2003). Shiny happy people building trust? Photos on ecommerce websites and consumer trust. Proceedings of CHI2003, April 5–10, Ft. Lauderdale, Fl., USA. New York: ACM Press.
Rotter, J. (1967). A new scale for the measurement of interpersonal trust. Journal of Personality, 35 (4), 651–665.
Shelat, B. and Egger, F.N. (2002). What makes people trust online gambling sites? An empirical study to identify on-and offline factors that influence gamblers’ perception of an online casino’s trustworthiness. Proceedings of CHI 2002. New York: ACM Press.
Steinbrück, U., Schaumburg, H., Duda, S. & Krüger, T. (2002). A picture says more than a thousand words — photographs as trust builders in e-commerce websites. In Proceedings of Conference on Human Factors in Computing Systems CHI 2002, Extended Abstracts (pp. 748–749). New York ACM Press.
Taylor, H. (2003). Most People Are “Privacy Pragmatists” Who, While Concerned about Privacy, Will Sometimes Trade It Off for Other Benefits. The Harris Poll #17, March 19, 2003. Retrieved January 15, 2004, from: http://www.harrisinteractive.com/harris_poll/index.asp?PID=365
Weinstein, L. (2003). Inside risks: Spam wars. Communications of the ACM 46 (8), pg 136.
Xiong, L. and Liu, L. (2003). A reputation-based trust model for peer-to-peer ecommerce communities. Proceedings of the conference on Electronic Commerce. New York: ACM Press.
Zacharia, G, Moukas, A. and Maes, P. (2000). Collaborative reputation mechanisms for electronic marketplaces. Decision Support Systems, 29, 371–388.
Editor information
Rights and permissions
Copyright information
© 2004 Kluwer Academic Publishers
About this chapter
Cite this chapter
Briggs, P., Simpson, B., De Angeli, A. (2004). Personalisation and Trust: A Reciprocal Relationship?. In: Karat, CM., Blom, J.O., Karat, J. (eds) Designing Personalized User Experiences in eCommerce. Human-Computer Interaction Series, vol 5. Springer, Dordrecht. https://doi.org/10.1007/1-4020-2148-8_4
Download citation
DOI: https://doi.org/10.1007/1-4020-2148-8_4
Publisher Name: Springer, Dordrecht
Print ISBN: 978-1-4020-2147-3
Online ISBN: 978-1-4020-2148-0
eBook Packages: Springer Book Archive