Skip to main content
SpringerLink
Log in

Empirical Research on the Antecedents of Enterprise IS Users’ Voice Behavior Based on the Work Behavior Theory

  • Conference paper
  • First Online:
Recent Developments in Intelligent Computing, Communication and Devices (ICCD 2019)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1185))

  • 457 Accesses

Abstract

Enterprise Information Systems (IS) have been widely applied to improve enterprise performance in the digital era. Users’ behavior is the key for IS success. However, extant research on IS users’ behavior has focused on the in-role behaviors such as IS adoption and usage, while the IS voice behavior which belongs to the extra-role behaviors has been paid little attention to. Employees’ voice is one of the sources of enterprise innovation, and is important for IS success. To fill the research gap and provide several implications for enterprise IS practice, this paper analyzes the antecedents of enterprise IS users’ voice behavior. Based on the work of behavior theory, hypotheses are proposed. Regression is conducted to test the hypotheses with the samples of 187 enterprise IS users by a survey. The results show that organizational innovation climate, positive emotion, perceived ease of use, and extroversion personality have significant positive effects on enterprise IS users’ voice behavior.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Subscribe and save

Springer+ Basic
$34.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  1. Huang, M.: Peng, Jie: IS user behavior: theoretical research progress and analysis framework. J. Intell. 37(3), 178–181 (2018). (In Chinese)

    Google Scholar 

  2. Wang, N., Li, Q., Ni, D., Ge, S., Su, X.: Effects of IT system usage on job performance: an empirical study. Manage. Rev. 29(6), 141–151 (2017). (In Chinese)

    Google Scholar 

  3. Huang, M., Xiao, J., Xie, K.: Emotion, discretionary behavior, and IT effectiveness. Int. J. Multimedia Ubiquit. Eng. 9(5), 307–316 (2014)

    Article  Google Scholar 

  4. Huang, M., Peng, J., Wang, C.: The effects of users’ organizational citizenship behaviors on information system performance. In: The 2017 4th International Conference on Systems and Informatics (ICSAI 2017), Hangzhou (2017)

    Google Scholar 

  5. Morrison, E.W.: Employee voice behavior: integration and directions for future research. Acad. Manage. Ann. 5(1), 373–412 (2011)

    Article  Google Scholar 

  6. Xu, L., Zhao, S., Zhang, M.: Impact of abusive supervision on employee voice behavior: a study of the mediating role of the dualistic work passion. Chin. J. Manage. 15(10), 988–995 (2018). (In Chinese)

    Google Scholar 

  7. Jing, X.: The impact of organizational justice on voice behavior-The moderating effect of organizational support. Res. Financ. Econ. Issues 394(9), 101–106 (2016). (In Chinese)

    Google Scholar 

  8. Duan, J., Wang, Z., Zhong, J.: A research on the impact of big five and perceived organizational justice on voice behavior. Psychol. Sci. 30(1), 19–22 (2007). (In Chinese)

    Google Scholar 

  9. Fu, Q., Duan, J., Tian, X.: The emotion mechanism o f employee voice behavior: a new exploratory perspective. Adv. Psychol. Sci. 20(2), 274–282 (2012). (In Chinese)

    Article  Google Scholar 

  10. Huang, M., Li, E.Y., Wong, C.-S.: A multilevel model of information system success in the user department: integrating job performance theory and field theory. Int. J. Inf. Syst. Change Manage. 7(4), 286–307 (2015)

    Google Scholar 

  11. Law, K.S., Wong, C.-S., Huang, G.-H., Li, X.: The effects of emotional intelligence on job performance and life satisfaction for the research and development scientists in China. Asia Pac. J. Manage. 25(1), 51–69 (2008)

    Article  Google Scholar 

  12. McClelland, D.C.: Testing for competence rather than for “intelligence”. Am. Psychol. 28(1), 1–14 (1973)

    Article  Google Scholar 

  13. Campbell, J.P.: Modeling the performance prediction problem in industrial and organizational psychology. In: Dunnette, M.D., Hough, L.M. (eds.) Handbook of Industrial and Organizational Psychology. Consulting Psychologists (1990)

    Google Scholar 

  14. Blumberg, M., Pringle, C.C.: The missing opportunity in organizational research: some implications for a theory of work performance. Acad. Manage. Rev. 7(4), 560–569 (1982)

    Article  Google Scholar 

  15. Gu, Y., Peng, J.: The effect of organizational creative climate on employees’ creative behavior: the moderating effect of creative self-efficacy. Nankai Bus. Rev. 13(1), 30–41 (2010). (In Chinese)

    MathSciNet  Google Scholar 

  16. Ashkanasy, N.M., Daus, C.S.: Emotion in the workplace: the new challenge for managers. Acad. Manage. Rev. 6(1), 76–86 (2002)

    Google Scholar 

  17. Li, X., Hsieh, J.J.P.-A., Rai, A.: Motivational differences across post-acceptance information system usage behaviors: an investigation in the business intelligence systems context. Inf. Syst. Res. 24(3), 659–682 (2013)

    Article  Google Scholar 

  18. Crant, J.M., Kim, T.-Y., Wang, J.: Dispositional antecedents of demonstration and usefulness of voice behavior. J. Bus. Psychol. 26(3), 285–297 (2011)

    Article  Google Scholar 

  19. LePine, J.A.: Voice and cooperative behavior as contrasting forms of contextual performance: evidence of differential relationships with big five personality characteristics and cognitive ability. J. Appl. Psychol. 86(2), 326–336 (2001)

    Article  Google Scholar 

  20. Li, J., Yang, Z.: The effect of extroverted personality on voice behavior: the cross-level moderating effect of authoritarian leadership. Acad. Bimestrie 6, 129–134 (2017). (In Chinese)

    Google Scholar 

  21. Song, B.-X., Wang, Y.: The mechanism of organizational innovation climate on IS innovative use. Jinan J. (Philos. Soc. Sci.) 5, 59–67 (2014). (In Chinese)

    Google Scholar 

  22. Beaudry, A., Pinsonneault, A.: The other side of acceptance: studying the direct and indirect effects of emotions on information technology use. MIS Q. 34(4), 689–710 (2010)

    Article  Google Scholar 

  23. Chen, L.: Research on the Impact of Leader’s Big-Five Personality on Firm Growth. Zhejiang University, Hanzhou (2015). (In Chinese)

    Google Scholar 

  24. Farh, J.-L., Earley, P.C., Lin, S.-C.: Impetus for action: a cultural analysis of justice and organizational citizenship behavior in Chinese society. Adm. Sci. Q. 42(3), 421–444 (1997)

    Article  Google Scholar 

  25. Huang, M., Bhattacherjee, A., Wong, C.-S.: Gatekeepers’ innovative use of IT: an absorptive capacity model at the unit level. Inf. Manage. 55(2), 235–244 (2018)

    Article  Google Scholar 

Download references

Funding

This work was supported by the Special Fund for Science and Technology Innovation Strategy of Guangdong Province (Special Fund for “Climbing Plan”). The grant number is ppdjh2020b0251.

Author information

Authors and Affiliations

  1. Guangdong University of Finance and Economics, Guangzhou, 510320, China

    Manhui Huang & Changxian Li

Authors
  1. Manhui Huang
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Changxian Li
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Manhui Huang .

Editor information

Editors and Affiliations

  1. Department of Supply Chain and Information Management (SCM), The Hang Seng University of Hong Kong (HSUHK), Shatin, New Territories, Hong Kong

    C. H. WU

  2. Department of Computer Science and Engineering, Faculty of Engineering and Technology, Siksha ‘O’ Anusandhan University, Bhubaneswar, Odisha, India

    Srikanta PATNAIK

  3. Information and Communication Engineering, Faculty Automatic Control and Computer Science, University of Oradea, Oradea, Romania

    Florin POPENTIU VLÃDICESCU

  4. School of Human Science and Environment, University of Hyogo, Himeji, Japan

    Kazumi NAKAMATSU

Rights and permissions

Reprints and permissions

Copyright information

© 2021 The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Huang, M., Li, C. (2021). Empirical Research on the Antecedents of Enterprise IS Users’ Voice Behavior Based on the Work Behavior Theory. In: WU, C.H., PATNAIK, S., POPENTIU VLÃDICESCU, F., NAKAMATSU, K. (eds) Recent Developments in Intelligent Computing, Communication and Devices. ICCD 2019. Advances in Intelligent Systems and Computing, vol 1185. Springer, Singapore. https://doi.org/10.1007/978-981-15-5887-0_9

Download citation

Publish with us

Policies and ethics

Search

Navigation