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The Ritz-Carlton und Total Quality Management

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Management internationaler Dienstleistungen

Zusammenfassung

Vor einem Jahr wurde ich gefragt, einen kleinen Buchbeitrag für ein Buch über Qualitätsmanagement mit Bezug auf die Philosophie von The Ritz-Carlton zu leisten.

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Authors
  1. Walter Junger
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Editor information

Editors and Affiliations

  1. Krefeld, Deutschland

    Marco A. Gardini (Professor für Service Management and Marketing) (Professor für Service Management and Marketing)

  2. Hamburg, Deutschland

    H. Dieter Dahlhoff (Professor für Internationales Management) (Professor für Internationales Management)

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© 2004 Springer Fachmedien Wiesbaden

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Junger, W. (2004). The Ritz-Carlton und Total Quality Management. In: Gardini, M.A., Dahlhoff, H.D. (eds) Management internationaler Dienstleistungen. Gabler Verlag, Wiesbaden. https://doi.org/10.1007/978-3-663-10714-9_15

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  • DOI: https://doi.org/10.1007/978-3-663-10714-9_15

  • Publisher Name: Gabler Verlag, Wiesbaden

  • Print ISBN: 978-3-409-12471-3

  • Online ISBN: 978-3-663-10714-9

  • eBook Packages: Springer Book Archive

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