Skip to main content

Emotionale Werbung

  • Chapter
  • First Online:
Wirtschaftspsychologie

Part of the book series: Springer-Lehrbuch ((SLB))

Zusammenfassung

Emotionale Werbung versucht, bei den Konsumenten Gefühle zu erzeugen und auf die beworbenen Marken zu übertragen. Das Kapitel behandelt, um welche Gefühle es dabei geht und wie sie gemessen werden können. Anschließend werden vier Modelle dargestellt, die versuchen, die Übertragung von Gefühlen zu erklären, und mithilfe von Forschungsstudien bewertet. Weiter werden die spezifischen Gefühle Humor, Furcht und Erotik behandelt. Gezeigt wird, wie Humor auf Einstellungen zur Werbung und Marke wirkt, ob Furchtappelle wirksam sind und wie „Sex sells“ in wissenschaftlichen Studien abschneidet.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Subscribe and save

Springer+ Basic
$34.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 54.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 69.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

Literatur

  • Aaker, D. A., Stayman, D. M., & Hagerty, M. R. (1986). Warmth in advertising: Measurement, impact, and sequence effects. Journal of Consumer Research, 12, 365–381.

    Article  Google Scholar 

  • Aaker, J. (1997). Dimensions of brand personality. Journal of Marketing Research, 34, 347–357.

    Article  Google Scholar 

  • Abele-Brehm, A. E., & Gendolla, G. H. E. (2000). Motivation und Emotion. In J. H. Otto, H. A. Euler, & H. Mandl (Hrsg.), Emotionspsychologie (S. 297–305). Weinheim: PVU.

    Google Scholar 

  • Alden, D. L., Mukherjee, A., & Hoyer, W. D. (2000). The effects of incongruity, surprise and positive moderators on perceived humor in television advertising. Journal of Advertising, 29, 1–15.

    Article  Google Scholar 

  • Allen, C. T., Machleit, K. A., & Marine, S. S. (1988). On assessing the emotionality of advertising via Izard’s differential emotions scale. Advances in Consumer Research, 15, 226–231.

    Google Scholar 

  • Allen, C. T., & Shimp, T. A. (1990). On using classical conditioning methods for researching the impact of ad-evoked feelings. In S. J. Agres, J. A. Edell, & T. M. Dubitzky (Eds.), Emotion in advertising: Theoretical and practical implications (S. 19–34). New York: Quorum.

    Google Scholar 

  • Bagozzi, R. P., Gopinath, M., & Nyer, P. U. (1999). The role of emotions in marketing. Journal of the Academy of Marketing Science, 27, 184–206.

    Article  Google Scholar 

  • Batra, R., Myers, J. G., & Aaker, D. A. (1996). Advertising management. Upper Saddle River, NJ: Prentice Hall.

    Google Scholar 

  • Batra, R., & Ray, M. L. (1986). Affective responses mediating acceptance of advertising. Journal of Consumer Research, 13, 234–249.

    Article  Google Scholar 

  • Batra, R., & Stephens, D. (1994). Attitudinal effects of ad-evoked moods and emotions: The moderating role of motivation. Psychology and Marketing, 11, 199–215.

    Article  Google Scholar 

  • Baumgartner, H., Sujan, M., & Padgett, D. (1997). Patterns of reactions to advertisements: The integration of moment-to-moment responses into overall judgments. Journal of Marketing Research, 34, 219–232.

    Article  Google Scholar 

  • Berkowitz, L. (1993). Towards a general theory of anger and emotion aggression: Implications of the cognitive-neoassociationistic perspective for the analysis of anger and other emotions. In R. S. Wyer, & T. K. Srull (Eds.), Advances in Social Cognition (Bd. 6, S. 1–46). Hillsdale, NJ: Erlbaum.

    Google Scholar 

  • Bolls, P. D., Lang, A., & Potter, R. F. (2001). The effects of message valence and listener arousal on attention, memory, and facial muscular responses to radio advertisements. Communication Research, 28, 627–651.

    Article  Google Scholar 

  • Brown, S. P., Homer, P. M., & Inman, J. J. (1998). A meta-analysis of relationships between ad-evoked feelings and advertising responses. Journal of Marketing Research, 35, 114–126.

    Article  Google Scholar 

  • Brown, S. P., & Stayman, D. M. (1992). Antecedents and consequences of attitude toward the ad: A meta-analysis. Journal of Consumer Research, 19, 34–51.

    Article  Google Scholar 

  • Chaiken, S. (1980). Heuristic versus systematic information processing and the use of source versus message cues in persuasion. Journal of Personality and Social Psychology, 39, 752–766.

    Article  Google Scholar 

  • Cline, T. W., & Kellaris, J. J. (1999). The joint impact of humor and argument strength in a print advertising context: A case for weaker arguments. Psychology & Marketing, 16, 69–86.

    Article  Google Scholar 

  • Derbaix, C. M. (1995). The impact of affective reactions on attitudes toward the advertisement and the brand: A step toward ecological validity. Journal of Marketing Research, 32, 470–479.

    Article  Google Scholar 

  • Dillard, J. P., & Anderson, J. W. (2004). The role of fear in persuasion. Psychology & Marketing, 21, 909–926.

    Article  Google Scholar 

  • Eagly, A. H., & Chaiken, S. (1993). The psychology of attitudes. Fort Worth: HBJ.

    Google Scholar 

  • Eck, S. (2006). Emotionales für die Schokolade. Werben & Verkaufen, 36, 38–39.

    Google Scholar 

  • Edell, J. A., & Burke, M. C. (1987). The power of feelings in understanding advertising effects. Journal of Consumer Research, 14, 421–433.

    Article  Google Scholar 

  • Eisend, M. (2008). A meta-analysis of humor in advertising. Journal of the Academy of Marketing Science, 37, 191–203.

    Article  Google Scholar 

  • Ekman, P., & Friesen, W. V. (1978). Facial action coding system. Palo Alto: Consulting Psychologists Press.

    Google Scholar 

  • Escalas, J. E. (2004). Narrative processing: Building consumer connections to brands. Journal of Consumer Psychology, 14, 168–180.

    Article  Google Scholar 

  • Escalas, J. E., & Stern, B. B. (2003). Sympathy and empathy: Emotional responses to advertising dramas. Journal of Consumer Research, 29, 566–578.

    Article  Google Scholar 

  • Geuens, M., De Pelsmacker, P., & Faseur, T. (2011). Emotional advertising: Revisiting the role of product category. Journal of Business Research, 64, 418–426.

    Article  Google Scholar 

  • Glass, Z. (2007). The effectiveness of product placement in video games. Journal of Interactive Advertising, 8, 23–32.

    Article  Google Scholar 

  • Gorn, G. J. (1982). The effects of music in advertising on choice behavior: A classical conditioning approach. Journal of Marketing, 46, 94–101.

    Article  Google Scholar 

  • Grazer, W. F., & Keesling, G. (1995). The effect of print advertising’s use of sexual themes on brand recall and purchase intention: A product specific investigation of male responses. Journal of Applied Business Research, 11, 47–58.

    Google Scholar 

  • Hastings, G., Stead, M., & Webb, J. (2004). Fear appeals in social marketing: Strategic and ethical concerns. Psychology & Marketing, 21, 961–986.

    Article  Google Scholar 

  • Hazlett, R. L., & Hazlett, S. Y. (1999). Emotional responses to television commercials: Facial EMG vs. self-report. Journal of Advertising Research, 39, 7–23.

    Google Scholar 

  • Hirschman, E., & Holbrook, M. (1982). Hedonic consumption: Emerging concepts, methods and propositions. Journal of Marketing, 46, 92–101.

    Article  Google Scholar 

  • Holbrook, M. B., & Batra, R. (1990). Developing a typology of affective responses to advertising. Psychology & Marketing, 7, 11–25.

    Article  Google Scholar 

  • Holbrook, M. B., & O’Shaughnessy, J. (1984). The role of emotion in advertising. Psychology & Marketing, 1, 45–64.

    Article  Google Scholar 

  • Homer, P. M. (2006). Relationships among ad-induced affect, beliefs, and attitudes. Journal of Advertising, 35, 35–51.

    Article  Google Scholar 

  • Hovland, C., Janis, I. L., & Kelley, H. (1953). Communication and persuasion: Psychological studies of opinion change. New Haven: Yale University Press.

    Google Scholar 

  • Huang, M.-H. (2004). Romantic love and sex: Their relationships and impacts on ad attitudes. Psychology & Marketing, 21, 53–73.

    Article  Google Scholar 

  • Izard, C. E. (1977). Human emotions. New York: Plenum.

    Book  Google Scholar 

  • Janis, I. L., & Feshbach, S. (1953). Effects of fear-arousing communications. Journal of Abnormal and Social Psychology, 48, 78–92.

    Article  Google Scholar 

  • Janiszewski, C., & Warlop, L. (1993). The influence of classical conditioning procedures on subsequent attention to the conditioned brand. Journal of Consumer Research, 20, 171–189.

    Article  Google Scholar 

  • Kamp, E., & MacInnis, D. J. (1995). Characteristics of portrayed emotions in commercials: When does what is shown in ads affect viewers? Journal of Advertising Research, 35, 19–28.

    Google Scholar 

  • Kellaris, J. J., & Cox, A. D. (1989). The effects of background music in advertising: A reassessment. Journal of Consumer Research, 16, 113–118.

    Article  Google Scholar 

  • Koeppler, K. (2000). Strategien erfolgreicher Kommunikation. München: Oldenbourg.

    Google Scholar 

  • Kroeber-Riel, W., & Weinberg, P. (1999). Konsumentenverhalten (7. Aufl.). München: Vahlen.

    Google Scholar 

  • LaBarbera, P. A., & Tucciarone, J. D. (1995). GSR reconsidered: A behavior-based approach to evaluating and improving the sales potency of advertising. Journal of Advertising Research, 35, 33–53.

    Google Scholar 

  • Lang, A. (1990). Involuntary attention and physiological arousal evoked by structural features and emotional content in TV commercials. Communication Research, 17, 275–299.

    Article  Google Scholar 

  • Lang, P. J. (1995). The emotion probe. American Psychologist, 50, 372–385.

    Article  PubMed  Google Scholar 

  • La Tour, M. S. (1990). Female nudity in print advertising: An analysis of gender differences in arousal and ad response. Psychology & Marketing, 7, 65–81.

    Article  Google Scholar 

  • LaTour, M. S., & Rotfeld, H. J. (1997). There are threats and (maybe) fear-caused arousal: Theory and confusions of appeals to fear and fear arousal itself. Journal of Advertising, 26, 45–59.

    Article  Google Scholar 

  • LeDoux, J. (1998). Das Netz der Gefühle. München: Hanser.

    Google Scholar 

  • Lee, Y. H., & Mason, C. (1999). Responses to information incongruency in advertising: The role of expectancy, relevancy, and humor. Journal of Consumer Research, 26, 156–169.

    Article  Google Scholar 

  • Leventhal, H. (1970). Findings and theory in the study of fear communications. In L. Berkowitz (Ed.), Advances in Experimental Social Psychology (S. 119–186). New York: Academic Press.

    Google Scholar 

  • MacKenzie, S. B., Lutz, R. J., & Belch, G. E. (1986). The role of attitude toward the ad as a mediator of advertising effectiveness: A test of competing explanations. Journal of Marketing Research, 23, 130–143.

    Article  Google Scholar 

  • Madden, T. T., Allen, C. T., & Twibble, J. L. (1988). Attitude toward the ad: An assessment of diverse measurement indices under different processing sets. Journal of Marketing Research, 25, 242–252.

    Article  Google Scholar 

  • Mattenklott, A. (2002). Werbung mit Gefühl: Emotional Bonding. In A. Mattenklott, & A. Schimansky (Hrsg.), Werbung: Strategien und Konzepte für die Zukunft (S. 526–559). München: Vahlen.

    Google Scholar 

  • Mattenklott, A., Bolenius, A., Frieser, D., & Hujer, M. (2005). Emotional Bonding: Der Transfer werbunginduzierter Gefühle auf Marken. Medien Journal, 29, 56–76.

    Google Scholar 

  • Morris, J. D. (1995). Observations: SAM: The Self-Assessment Manikin. Journal of Advertising Research, 35, 63–68.

    Google Scholar 

  • Morris, J. D., Woo, C., Geason, J. A., & Kim, J. (2002). The power of affect: Predicting intention. Journal of Advertising Research, 40, 7–17.

    Google Scholar 

  • Moser, K. (2002). Markt- und Werbepsychologie. Göttingen: Hogrefe.

    Google Scholar 

  • Moser, K., & Verheyen, C. (2011). Sex-Appeal in der Werbung: Die Entwicklung der letzten Jahre. In C. Holtz-Bacha (Hrsg.), Stereotype? Frauen und Männer in der Werbung (2. Aufl. S. 188–210). Wiesbaden: Verlag für Sozialwissenschaften.

    Google Scholar 

  • Mukerjee, A., & Dubé, L. (2012). Mixing emotions: The use of humor in fear advertising. Journal of Consumer Behavior, 11, 147–161.

    Article  Google Scholar 

  • Olney, T. J., Holbrook, M. B., & Batra, R. (1991). Consumer responses to advertising: The effects of ad content, emotions, and attitude toward the ad on viewing time. Journal of Consumer Research, 17, 440–455.

    Article  Google Scholar 

  • Otto, J. H., Euler, H. A., & Mandl, H. (2000). Begriffsbestimmungen. In J. H. Otto, H. A. Euler, & H. Mandl (Hrsg.), Emotionspsychologie (S. 11–18). Weinheim: PVU.

    Google Scholar 

  • Petty, R. E., & Cacioppo, J. T. (1981). Attitudes and persuasion: Classic and contemporary approaches. Dubuque: Wm. C. Brown.

    Google Scholar 

  • Petty, R. E., & Cacioppo, J. T. (1986). Communication and persuasion: Central and peripheral routes to attitude change. New York: Springer.

    Book  Google Scholar 

  • Plutchik, R. (1980). Emotion – a psychoevolutionary synthesis. New York: Harper & Row.

    Google Scholar 

  • Poels, K., & DeWitte, S. (2006). How to capture the heart? Reviewing 20 years of emotion measurement in advertising. Journal of Advertising Research, 46, 18–37.

    Article  Google Scholar 

  • Puto, C. P., & Wells, W. D. (1984). Informational and transformational advertising: The differential effects of time. Advances in Consumer Research, 11, 638–643.

    Google Scholar 

  • Ratchford, B. T. (1987). New insights about the FCB grid. Journal of Advertising Research, 27, 24–38.

    Google Scholar 

  • Reichert, T., La Tour, M. S., & Kim, J. Y. (2007). Assessing the influence of gender and sexual self-schema on affective responses to sexual content in advertising. Journal of Current Issues and Research in Advertising, 29, 63–77.

    Article  Google Scholar 

  • Richins, M. L. (1997). Measuring emotions in the consumption experience. Journal of Consumer Research, 24, 127–146.

    Article  Google Scholar 

  • Rossiter, J. R., & Bellman, S. (2005). Marketing communications: Theory and applications. French Forrest, NSW, Australia: Pearson Prentice Hall.

    Google Scholar 

  • Rossiter, J. R., Percy, L., & Donovan, R. J. (1991). A better advertising planning grid. Journal of Advertising Research, 31, 11–21.

    Google Scholar 

  • Rossiter, J. R., & Thornton, J. (2004). Fear-pattern analysis supports the fear-drive model for antispeeding road-safety TV ads. Psychology and Marketing, 21, 945–960.

    Article  Google Scholar 

  • Russell, J. A. (1980). A circumplex model of affect. Journal of Personality and Social Psychology, 39, 1161–1178.

    Article  Google Scholar 

  • Schoenbachler, D. D., & Whittler, T. E. (1996). Adolescent processing of social and physical threat communications. Journal of Advertising, 25, 37–54.

    Article  Google Scholar 

  • Schwarz, N., Bless, H., & Bohner, G. (1991). Mood and persuasion: Affective states influence the processing of persuasive communications. In M. Zanna (Ed.), Advances in Experimental Social Psychology (Bd. 24, S. 161–199). New York: Academic Press.

    Google Scholar 

  • Severn, J., Belch, G. E., & Belch, M. A. (1990). The effect of sexual and non-sexual advertising appeals and information level on cognitive processing and communication effectiveness. Journal of Advertising, 19, 14–22.

    Article  Google Scholar 

  • Shimp, T. A. (1976). Methods of commercial presentation employed by national television advertisers. Journal of Advertising, 5, 30–36.

    Article  Google Scholar 

  • Shiv, B., & Fedorikhin, A. (1999). Heart and mind in conflict: The interplay of affect and cognition in consumer decision making. Journal of Consumer Research, 26, 278–292.

    Article  Google Scholar 

  • Stern, B. B. (1994). Classical and vignette television advertising dramas: Structural models, formal analysis, and consumer effects. Journal of Consumer Research, 20, 601–615.

    Article  Google Scholar 

  • Suls, J. (1983). Cognitive processes in humor appreciation. In J. Goldstein (Ed.), Handbook of humor research (S. 39–57). New York: Academic Press.

    Chapter  Google Scholar 

  • Till, B., Stanley, S. M., & Priluck, R. (2008). Classical conditioning and celebrity endorsers: An examination of belongingness and resistance to extinction. Psychology & Marketing, 25, 179–196.

    Article  Google Scholar 

  • Trommsdorff, V. (1984). Kampagnen gegen das Rauchen und ihre Wirkungsmessung. Marketing, 6, 166–174.

    Google Scholar 

  • Vanden Abeele, P., & MacLachlan, D. L. (1994). Process tracing of emotional responses to TV ads: Revisiting the warmth monitor. Journal of Consumer Research, 26, 585–600.

    Google Scholar 

  • Vossel, G. (1990). Elektrodermale Labilität. Göttingen: Hogrefe.

    Google Scholar 

  • Walther, E., Nagengast, B., & Trasselli, C. (2005). Evaluative conditioning in social psychology: Facts and speculations. Cognition and Emotion, 19, 175–196.

    Article  PubMed  Google Scholar 

  • Weinberger, M. G., & Gulas, C. S. (1992). The impact of humor in advertising: A review. Journal of Advertising, 21, 35–59.

    Article  Google Scholar 

  • Weinberger, M. G., Spotts, H., Campbell, L., & Parsons, A. L. (1995). The use and effect of humor in different advertising media. Journal of Advertising Research, 35, 44–56.

    Google Scholar 

  • Winkielman, P., Berridge, K. C., & Wilbarger, J. L. (2005). Unconscious affective reactions to masked happy versus angry faces influence consumption behavior and judgments of value. Personality and Social Psychology Bulletin, 31, 121–135.

    Article  PubMed  Google Scholar 

  • Witte, K. (1992). Putting the fear back into fear appeals: The extended parallel process model. Communication Monographs, 59, 329–349.

    Article  Google Scholar 

  • Witte, K., & Allen, M. (2000). A meta-analysis of fear appeals: Implications for effective public health campaigns. Health Education & Behavior, 27, 591–615.

    Article  Google Scholar 

  • Woelke, J. (1998). Product placement oder Werbespot? Zwei Präsentationsformen im Vergleich. Zeitschrift für Sozialpsychologie, 29, 165–174.

    Google Scholar 

  • Woltman-Elpers, J. L. C. M., Mukherjee, A., & Hoyer, W. D. (2004). Humor in television advertising: A moment-to-moment analysis. Journal of Consumer Research, 31, 592–598.

    Article  Google Scholar 

  • Yoo, C., & MacInnis, D. (2005). The brand attitude formation process of emotional and informational ads. Journal of Business Research, 58, 1397–1406.

    Article  Google Scholar 

  • Zeitlin, G. M., & Westwood, R. A. (1986). Measuring emotional response. Journal of Advertising Research, 26, 34–44.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2015 Springer-Verlag Berlin Heidelberg

About this chapter

Cite this chapter

Mattenklott, A. (2015). Emotionale Werbung. In: Moser, K. (eds) Wirtschaftspsychologie. Springer-Lehrbuch. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-43576-2_6

Download citation

  • DOI: https://doi.org/10.1007/978-3-662-43576-2_6

  • Published:

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-662-43575-5

  • Online ISBN: 978-3-662-43576-2

  • eBook Packages: Psychology (German Language)

Publish with us

Policies and ethics