Abstract
Increasing market competition leads to a differentiation of service providers by offering hybrid services as value added services. In product-service ecosystems the effectiveness of cross-company business processes constitutes a major competitive factor. In this paper, we present a procedure model for simulation-based process benchmarking in the domain of industrial service procurement. In focus are cross-company business processes in service networks in bilateral collaboration scenarios of service providers and service consumers. A systematic analysis of performance indicators measures reveals weaknesses and potential for improvement. A set of hands on uses cases realizes validation and evaluation of yielded benchmarking results.
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Herfurth, M., Schuster, T., Weiß, P. (2013). Simulation-Based Service Process Benchmarking in Product-Service Ecosystems. In: Camarinha-Matos, L.M., Scherer, R.J. (eds) Collaborative Systems for Reindustrialization. PRO-VE 2013. IFIP Advances in Information and Communication Technology, vol 408. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40543-3_5
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DOI: https://doi.org/10.1007/978-3-642-40543-3_5
Publisher Name: Springer, Berlin, Heidelberg
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