Abstract
Our research explores the influence of recommendations on the quality of the user experience (UX) in the e-tourism domain.. We are interested in the effects of smoothly introducing recommenders in existing commercial e-tourism system and to explore the benefits of recommendations in different conditions of availability of tourism services(which has a dynamic nature and typically depends on tourism flows in different seasons). The paper presents a wide empirical study (240 participants) that addresses the above issues and has been carried on in cooperation with a large hotel reservation provider (Venere.com – a company of Expedia Inc.).
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Cremonesi, P., Garzotto, F. (2013). Smoothly Extending e-Tourism Services with Personalized Recommendations: A Case Study. In: Huemer, C., Lops, P. (eds) E-Commerce and Web Technologies. EC-Web 2013. Lecture Notes in Business Information Processing, vol 152. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-39878-0_16
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DOI: https://doi.org/10.1007/978-3-642-39878-0_16
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