Abstract
Creating enterprise architecture can be perceived as a creative problem solving task, since it involves managing organizational complexity and inflexibility by devising a synergic solution from all organizational units. Creative (or collaborative) problem solving in several fields has been supported by supplementing domain specific techniques with functionalities of a Group Support System (GSS). This paper aims to demonstrate how GSSs can also be used to support collaborative problem solving in enterprise architecture creation. Using the Design Science research methodology, a method was designed to support collaborative problem solving during architecture creation. This method draws from enterprise architecture approaches that are used in practice, and collaborative problem solving theories in academia. It has been evaluated using an experiment and two real life cases. This paper presents findings from this evaluation. The findings were used to refine the method, and they indicate that the effectiveness of academia-based artifacts in addressing problems encountered in practice, can only be achieved through continuous and diverse evaluation of these artifacts in practice.
Access provided by Autonomous University of Puebla. Download to read the full chapter text
Chapter PDF
Similar content being viewed by others
References
Baskerville, R.: Investigating Information Systems with Action Research. Communications of the Association for Information Systems, 2 Article 19 (1999)
Bernard, S. A.: An Introduction to Enterprise Architecture - Linking Business and Technology. AuthorHouse, Indiana (2005) ISBN 1420880500
Briggs, R.O., Reinig, B.A., de Vreede, G.J.: Meeting Satisfaction for Technology-Supported Groups: An Empirical Validation of a Goal-Attainment Model. Small Group Research 37, 585–611 (2006), doi:10.1177/1046496406294320
Briggs, R.O., de Vreede, G.J., Nunamaker Jr., F.: Collaboration Engineering with ThinkLets to Pursue Sustained Success with Group Support Systems. Journal of Management Information Systems. 19, 31–64 (2003)
Briggs, R.O., de Vreede, G.J., Nunamaker Jr., J.F., Tobey, D.: Achieving Predictable, Repeatable, Patterns of Group Interaction with GSS. In: HICSS (2001)
Brynjolfsson, E., Saunders, A.: Wired for Innovation: How Information Technology is Reshaping the Economy. MIT Press, Cambridge (2010)
Gregor, S.: The Nature of Theory in Information Systems. MIS Quaterly 30(3), 611–642 (2006)
Henderson, J., Venkatraman, N.: Strategic alignment: Leveraging information technology for transforming organizations. IBM Syst. Journal 32(1), 4–16 (1993)
Hevner, A.R.: A Three Cycle View of Design Science Research. Scandinavian Journal of Information Systems 19(2), 87–92 (2007)
Hevner, A.R., March, S.T., Park, J., Ram, S.: Design Science in Information Systems Research. MIS Quarterly 28(1), 75–105 (2004)
Iivari, J.: A Paradigmatic Analysis of Information Systems as a Design Science. Scandinavian Journal of Information Systems 19(2), 39–64 (2007)
Janssen, M., Cresswell, A.: The Development of a Reference Architecture for Local Government. In: HICSS. IEEE Press, Los Alamitos (2005)
Kaisler, S.H., Armour, F., Valivullah, M.: Enterprise Architecting: Critical Problems. In: HICSS. IEEE Press, Los Alamitos (2005)
Kolfschoten, G.L., de Vreede, G.J.: Collaboration Engineering Approach for Designing Collaboration Processes. In: Haake, J.M., Ochoa, S.F., Cechich, A. (eds.) CRIWG 2007. LNCS, vol. 4715, pp. 95–110. Springer, Heidelberg (2007)
Lankhorst, M., et al.: Enterprise Architecture at Work: Modelling, Communication, and Analysis. Springer, Berlin (2005)
Lankhorst, M., van Drunen, H.: Enterprise Architecture Development and Modelling, http://www.via-nova-architectura.org
Mingers, J., Rosenhead, J.: Problem structuring methods in action. European Journal of Operational Research 152, 530–554 (2004)
Myers, M.D.: Qualitative Research in Information Systems. MIS Quarterly 21(2), 241–242 (1997)
Nakakawa, A.: Collaboration Engineering Approach to Enterprise Architecture Design Evaluation and Selection. In Proceedings of 15th CAiSE-DC (Doctoral Consortium) held in conjunction with CAiSE 2008, CEUR-WS, Montpellier, France vol. 343, pp. 85–94 (2008)
Nakakawa, A., van Bommel, P., Proper, H. A.: Quality Enhancement in Creating Enterprise Architecture: Relevance of Academic Models in Practice. In: E. Proper, F. Harmsen, and J.L.G. Dietz (Eds.): PRET 2009, LNBIP 28, pp. 109–133 (2009)
Nakakawa, A., van Bommel, P., Proper, H.A.: Requirements for Collaborative Decision Making in Enterprise Architecture. In: Proceedings of the 4th SIKS/BENAIS Conference on Enterprise Information Systems, The Netherlands, Nijmegen (2009)
Nakakawa, A., van Bommel, P., Proper, H.A.: Towards a Theory on Collaborative Decision Making in Enterprise Architecture. In: Winter, R., Zhao, J.L., Aier, S. (eds.) Global Perspectives on Design Science Research. LNCS, vol. 6105, pp. 538–541. Springer, Heidelberg (2010)
Nunamaker Jr., J.F., Briggs, R.O., Mittleman, D.D., Vogel, D.R., Balthazard, P.A.: Lessons from a dozen years of group support systems research: a discussion of lab and field findings. MIS 13(3), 163–207 (1996)
Op ‘t Land, M., Proper, H.A., Waage, M., Cloo, J., Steghuis, C.: Enterprise Architecture - Creating Value by Informed Governance. Springer, Berlin (2008) ISBN: 978-3-540-85231-5
Pervan, G., Lewis, L.F., Bajwa, D.S.: Adoption and use of electronic meeting systems in large Australian and New Zealand organizations. Group Decision and Negotiation 13, 403–414 (2004)
Proper, H.A., Hoppenbrouwers, S.J.B.A., Veldhuijzen van Zanten, G.E.: Communication of Enterprise Architectures. In: Lankhorst, M. (ed.) Enterprise Architecture at Work: Modeling, Communication and Analysis, pp. 67–82. Springer, Berlin (2005)
van der Raadt, B., Schouten, S., van Vliet, H.: Stakeholder Perspective of Enterprise Architecture. In: Morrison, R., Balasubramaniam, D., Falkner, K. (eds.) ECSA 2008. LNCS, vol. 5292, pp. 19–34. Springer, Heidelberg (2008)
Raiffa, H., Richardson, J., Metcalfe, D.: Negotiation Analysis - Science & Art of Collaborative Decision Making, Belknap Harvard, Cambridge, Massachusetts (2003)
Ross, J., Weill, P., Robertson, D.: Enterprise Architecture as Strategy: Creating a Foundation for Business Execution. Harvard Business School Press, Boston (2006)
Rouwette, E.A.J.A., Vennix, J.A.M., Felling, A.J.A.: On Evaluating the Performance of Problem Structuring Methods: An Attempt at Formulating a Conceptual Model. Group Decision and Negotiation 18(6), 567–587 (2007)
Schekkerman, J.: How to survive in the jungle of Enterprise Architecture Frameworks, Creating or Choosing an Enterprise Architecture Framework. Trafford Publishing, Canada (2004)
Simon, H.A.: The New Science of Management Decision. Harper and Row, New York (1960)
Spewak, S.H.: Enterprise Architecture Planning: Developing a Blue Print for Data, Applications, and Technology. John Wiley & Sons Inc., New York (1992)
Susman, G., Evered, R.: An Assessment of The Scientific Merits of Action Research. Administrative Science Quarterly 23(4), 582–603 (1978)
The Open Group Architecture Forum. TOGAF Version 9. Zaltbommel. Van Haren Publishing, The Netherlands (2009) ISBN: 978-90-8753-230-7
Zachman, J.: A framework for information systems architecture. IBM Systems Journal 26(3), 276–292 (1987)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2010 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Nakakawa, A., van Bommel, P., Proper, E. (2010). On Supporting Collaborative Problem Solving in Enterprise Architecture Creation. In: Harmsen, F., Proper, E., Schalkwijk, F., Barjis, J., Overbeek, S. (eds) Practice-Driven Research on Enterprise Transformation. PRET 2010. Lecture Notes in Business Information Processing, vol 69. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-16770-6_7
Download citation
DOI: https://doi.org/10.1007/978-3-642-16770-6_7
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-16769-0
Online ISBN: 978-3-642-16770-6
eBook Packages: Computer ScienceComputer Science (R0)