Abstract
In this paper, the experience obtained in the e-government project of Turkey is described, which consisted of three parts: inventorying all services and processes in all governmental agencies; modeling several of the processes identified with the help of Extended Event Driven Process Chain technique; and execution via transforming the model to a Business Process Management tool that allowed business activity monitoring. Due to size of the project, and the limitation of the paper, main focus will be on the inventorying. The paper first discusses the ontology design for Public Services in Turkey and the process of developing the ontology based services inventory management, as the basis for e-Government gateway. Then the discussion follows on how this ontology can establish the basis for the service-based process design and finally the pilot implementation for the selected citizen-centric processes is presented.
Access provided by Autonomous University of Puebla. Download to read the full chapter text
Chapter PDF
Similar content being viewed by others
References
State Planning Organization, Turkey Documents / Reports (2006), http://www.bilgitoplumu.gov.tr/Documents/5/Documents/060700_ActionPlan.pdf
IDS Scheer AG. Method ARIS 7.1. PDF (2009)
Smith, B., Welty, C.: Ontology: Towards a New Synthesis. In: Proceedings of the international conference on Formal Ontology in Information Systems, Maine (2001)
Noy, N.F., McGuinness, D.L.: Knowledge Systems Laboratory. Stanford University (2000), http://www-ksl.stanford.edu/people/dlm/papers/ontology-tutorial-noy-mcguinness-abstract.html
Sowa, J.F.: Top-level ontological categories. International Journal of Human and Computer Studies 43(5-6), 669–685 (1995)
Kozaki, K., Kitamura, Y., Ikeda, M., Mizoguchi, R.: An Environment for Building/Using Ontologies Based on a Fundamental Consideration of Role and Relationship (2002), http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.75.799&rep=rep1&type=pdf
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2010 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Necati Sönmez, V., Canlı, M., Gökçe, S., Ünver, M., Nusret Güçlü, A. (2010). Ontology Driven Government Services Inventory and Business Process Management. In: Bider, I., et al. Enterprise, Business-Process and Information Systems Modeling. BPMDS EMMSAD 2010 2010. Lecture Notes in Business Information Processing, vol 50. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-13051-9_3
Download citation
DOI: https://doi.org/10.1007/978-3-642-13051-9_3
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-13050-2
Online ISBN: 978-3-642-13051-9
eBook Packages: Computer ScienceComputer Science (R0)