Abstract
Cueing strategies, such as real-time reminders, are among the most effective methods of persuading individuals to perform healthy behaviors such as taking their medication and exercising. However, these reminders often represent a task interruption for users who are engaged in work activities. This paper presents the results of a study which explores strategies for interrupting users at work to perform a healthy behavior, in which the primary outcome of interest is long-term adherence to a desired health behavior change regimen. We find that the degree of perceived politeness of interruptions is positively correlated with predicted long-term adherence, but negatively correlated with short-term compliance. We also find that, among several interruption coordination strategies previously explored in the literature, empathic interruptions are superior overall in gaining both short-term compliance and long-term adherence.
Access provided by Autonomous University of Puebla. Download to read the full chapter text
Chapter PDF
Similar content being viewed by others
Keywords
References
Arroyo, E., Selker, T., Stouffs, A.: Interruptions as multimodal outputs: which are the less disruptive? In: 4th IEEE International Conference on Multimodal Interfaces, pp. 479–482. IEEE, Los Alamitos (2002)
Bickmore, T., Mauer, D.: Modalities for Building Relationships with Handheld Computer Agents. In: ACM SIGCHI Conference on Human Factors in Computing Systems (CHI) (2006)
Bickmore, T., Gruber, A., Intille, S., Mauer, D.: A Handheld Animated Advisor for Physical Activity Promotion. In: American Medical Informatics Association Annual Symposium (2006)
Brehm, S.: Intimate Relationships. McGraw-Hill, New York (1992)
Brown, P., Levinson, S.C.: Politeness: Some universals in language usage. Cambridge University Press, Cambridge (1987)
Cassell, J., Vilhjálmsson, H., Bickmore, T.: BEAT: The Behavior Expression Animation Toolkit. In: SIGGRAPH 2001, pp. 477–486 (2001)
Cutrell, E., Czerwinski, M., Horvitz, E.: Notification, Disruption, and Memory: Effects of Messaging Interruptions on Memory and Performance. In: INTERACT 2001, pp. 263–269 (2001)
Czerwinski, M., S, C., Schumacher, B.: The effects of warnings and display similarities on interruption in multitasking environments. SIGCHI Bulletin 23(4), 38–39 (1991)
Gillie, T., Broadbent, D.: What makes interruptions disruptive? A study of length, similarity and complexity. Psychological Research 50(1), 243–250 (1989)
Goetz, J., Kiesler, S., Powers, A.: Matching robot appearance and behavior to tasks to improve human-robot cooperation. In: RO-MAN 2003. Proceedings of the 12th IEEE Workshop on Robot and Human Interactive Communication, IEEE Computer Society Press, Los Alamitos (2003)
Haigh, K., Kiff, L., Ho, G.: The Independent LifeStyle AssistantTM (I.L.S.A.): Lessons Learned. Assistive Technology 18, 87–106 (2006)
Haynes, R., McDonald, H., Garg, A.: Helping Patients Follow Prescribed Treatment. JAMA 288(22), 2880–2883 (2006)
Hersh, N., Treadgold, L.: Neuropage: The rehabilitation of memory dysfunction by prosthetic memory and cueing. NeuroRehabilitation 4, 187–197 (1994)
Ho, J., Intille, S.S.: Using Context-Aware Computing to Reduce the Perceived Burden of Interruptions from Mobile Devices. In: CHI (2005)
Hudson, J.M., Christensen, J., Kellogg, W.A., Erickson, T.: I’d Be Overwhelmed, but It’s Just One More Thing to Do: Availability and Interruption in Research Management, pp. 97–104 (2002)
Jafarinaimi, N., Forlizzi, J., Hurst, A., Zimmerman, J.: Breakaway: An Ambient Display Designed to Change Human Behavior. In: CHI 2005, pp. 1945–1948 (2005)
Kim, H., Burke, D., Dowds, M., Robinson Boone, K., Park, G.: Electronic Memory Aids for Outpatient Brain Injury: Follow-up Findings. Brain Injury 14(2), 187–196 (2000)
Liu, K., Picard, R.: Embedded Empathy in Continuous, Interactive Health Assessment. In: CHI Workshop on HCI Challenges in Health Assessment (2005)
McFarlane, D.C.: Comparison of Four Primary Methods for Coordinating the Interruption of People in Human-Computer Interaction. Human-Computer Interaction 17(1), 63–139 (2002)
McFarlane, D.C., Latorella, K.A.: Coordinating the Interruption of People in Human-Computer Interaction. In: IFIP TC.13 International Conference on Human-Computer Interaction, pp. 295–303 (1999)
Mokdad, A.H., Marks, J.S., Stroup, D., Gerberding, J.: Actual causes of death in the United States, 2000. JAMA 291, 1238–1245 (2004)
Pollack, M.E., Brown, L., Colbry, D., McCarthy, C.E., Orosz, C., Peintner, B., Ramakrishnan, S., Tsamardinos, I.: An Intelligent Cognitive Orthotic System for People with Memory Impairment. Robotics and Autonomous Systems 44, 273–282 (2003)
Prochaska, J., Marcus, B.: The Transtheoretical Model: Applications to Exercise. In: Dishman, R. (ed.) Advances in Exercise Adherence, Human Kinetics, Champaign, IL, pp. 161–180 (1994)
Robertson, T.J., Prabhakararao, S., Burnett, M., Cook, C., Ruthruff, J.R., Beckwith, L., Phalgune, A.: Impact of interruption style on end-user debugging CHI, pp. 287–294 (2004)
Walker, W., Lamere, P., Kwok, P.: freeTTS opensource repository (2006), http://freetts.sourceforge.net/
Author information
Authors and Affiliations
Editor information
Rights and permissions
Copyright information
© 2007 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Bickmore, T., Mauer, D., Crespo, F., Brown, T. (2007). Persuasion, Task Interruption and Health Regimen Adherence. In: de Kort, Y., IJsselsteijn, W., Midden, C., Eggen, B., Fogg, B.J. (eds) Persuasive Technology. PERSUASIVE 2007. Lecture Notes in Computer Science, vol 4744. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-77006-0_1
Download citation
DOI: https://doi.org/10.1007/978-3-540-77006-0_1
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-77005-3
Online ISBN: 978-3-540-77006-0
eBook Packages: Computer ScienceComputer Science (R0)