Abstract
Numerous methods have been developed to help designers to understand and consider the needs and desires of end-users, but many have had limited uptake in design practice. In order to understand why this is and to enable the development of more effective methods and tools, it is important to uncover how designers themselves think about and react to these methods. We are therefore currently conducting a card-sorting study with designers. We aim to uncover their perceptions of underlying similarities and relationships between design methods, and relate them to the frequency and enjoyment of use. This paper presents results from an initial sample of six designers. A cluster analysis identified a very strong clustering in these results, indicating that common underlying views about methods do exist. Six key clusters are identified, including two focused on user involvement and one on understanding users without direct user contact. The effect of different method characteristics on the frequency and enjoyment of method use are also considered. Initial results indicate that certain clusters of methods are used more often, as are methods that are informal and cheap.
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Goodman, J., Clarke, S., Langdon, P., Clarkson, P.J. (2007). Designers’ Perceptions of Methods of Involving and Understanding Users. In: Stephanidis, C. (eds) Universal Acess in Human Computer Interaction. Coping with Diversity. UAHCI 2007. Lecture Notes in Computer Science, vol 4554. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-73279-2_15
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DOI: https://doi.org/10.1007/978-3-540-73279-2_15
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