Abstract
This paper explores the issue of trust in information and communication technologies (ICT) mediated public administration transactional environments. This is particularly important in the case of the e-electoral process since it is necessary to maintain the existing level of citizen trust for current electoral arrangements, in the newly introduced e-voting processes. In our analysis we adopt a process stage approach of e-elections. We identify the different agents involved in the e-electoral process so as to indicate who generate trust and to whom they convey their trust during the evolution of the process. We then describe agent responsibilities for each of the process stages in order to indicate the issues on which some agents trust others. Thus we indicate why trust was needed to support the deployment of electronic voting. Finally, based on our analysis we describe cases where “inherited trust” was indirectly conveyed between agents.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
CalTech MIT. Voting: What is, What Could Be, Report of the CalTech MIT Voting Technology Project (2001)
Electoral Commission, Modernizing Elections A Strategic Evaluation of the 2002 Electoral Pilot Schemes (2002)
Electoral Commission. The shape of elections to come: A strategic evaluation of the 2003 electoral pilot schemes (July 2003)
Electoral Commission. Local electoral pilot schemes 2003, Briefing (April 2003a)
Electoral Commission, The electoral registration process, Report and Recommendations (June 2003b)
Fairweather, B., Rogerson, S.: Technical Options Report, De Montfort University, Leicester (2002)
Gilbert, J., Tang, T.L.-P. (eds.): An Examination of Organizational Trust Antecedents. Public Personnel Management 27, 321–338 (1998)
HM Government. In the Service of Democracy - a consultation paper on a policy for electronic democracy. Published by the Office of the e-Envoy, Cabinet Office (2002)
ICAMV. Independent Commission on Alternative Voting Methods Elections on the 21st Century: from paper ballot to e-voting. Electoral Reform Society (2002)
McKay-Hubbard, A., Macintosh, A.: Models of Trust for Knowledge-Based Government Services. In: Proceedings of DEXA, E-GOV 2003, Springer, Heidelberg (2003)
McKnight, D.H., Cummings, L.: Initial Trust Formation in New Organizational Relationships. Academy of Management Review 23(3), 473–490 (1998)
Mercuri, R., Neumann, P.: Verification of electronic balloting systems. In: Gritzalis, D. (ed.) Secure Electronic Voting, Kluwer Academic Publishers, Dordrecht (2003)
Moon, M.J.: Can IT help government to restore public trust?: Declining public trust And potential prospects of IT in the public sector. In: Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003 (2003)
Northrup, T., Thorson, S.: The Web of Governance and Democratic Accountability. In: Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003 (2003)
ODPM, Electoral Modernization Pilots, Statement of requirements (2002)
Parent, M., Vandebeek, C.A., Gemino, A.C.: Building citizen trust through egovernment. In: Proceedings of the 37th Annual Hawaii International Conference on System Sciences, HICSS 2004 (2004)
Pratchett, L.: The implementation of electronic voting in the UK LGA Publications, the Local Government Association (2002)
Shapiro, D., Sheppard, B., Cheraskin, L.: Business on a Handshake. Negotiation Journal 8, 365–377 (1992)
SmartGov, A Governmental Knowledge Based Platform for Public Sector On-line Services, IST-2001-35399, Deliverable D71: A Framework for e-government services, available at http://www.smartgov-project.org (as surveyed March 2004)
Taylor, J.A., Snellen, I.T.M., Zuurmond, A.: Beyond BPR in Public Administration: an institutional transformation in an information age. IOS Press, Amsterdam (1997)
Watt, B.: Implementing Electronic Voting, A report addressing the legal issues by the implementation of electronic voting, University of Essex (2002)
Welch, E., Hinnant., C.: Internet Use, Transparency and Interactivity Effects on Trust in Government. In: Ralph, H., Sprague Jr. (eds.) Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003 (2003)
Xenakis, A., Macintosh, A.: A Taxonomy of Legal Accountabilities in the UK evoting pilots. In: Proceedings of DEXA, E-GOV 2003, Springer, Heidelberg (2003)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2004 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Xenakis, A., Macintosh, A. (2004). Trust in Public Administration e-Transactions: e-Voting in the UK. In: Katsikas, S., Lopez, J., Pernul, G. (eds) Trust and Privacy in Digital Business. TrustBus 2004. Lecture Notes in Computer Science, vol 3184. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-30079-3_17
Download citation
DOI: https://doi.org/10.1007/978-3-540-30079-3_17
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-22919-3
Online ISBN: 978-3-540-30079-3
eBook Packages: Springer Book Archive