Skip to main content
SpringerLink
Log in

Leadership: Better Relationships through Better Communication

  • Chapter
Handbook on Enterprise Architecture

Part of the book series: International Handbooks on Information Systems ((INFOSYS))

  • 1199 Accesses

Abstract

This Chapter is significantly different in style from the others, and with good reason. First, this text is reprint of a chapter written by the author2 as part of a book on communication. Second, it is about human relationships that so much influence the success or failure of management’s effort to carry out change.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Subscribe and save

Springer+ Basic
$34.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 259.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 329.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 329.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Similar content being viewed by others

References

  • Dunphy, D. (1981) Organisational Change by Choice. Sydney, New York: McGraw-Hill.

    Google Scholar 

  • Festinger, L. (1957) A Theory of Cognitive Dissonance. Stanford, CA: Stanford University Press.

    Google Scholar 

  • Sargant, W.W. (1963) Battle for the Mind. A physiology of conversion and brain-washing. (Revised by the author). London: Pan Books (first publication: London: Heinemann 1957).

    Google Scholar 

  • Schein, E.H., Schneier, I., Barker, C.H. (1961) Coercive Persuasion. A sociopsychological analysis of the “brainwashing” of American civilian prisoners by the Chinese Communists. New York: W. W. Norton & Co.

    Google Scholar 

  • Mackay, H. (1998) The good listener: better relationships through better communication Sydney: Macmillan.

    Google Scholar 

  • Mackay, H. (1993) Reinventing Australia Sydney NSW: Angus & Robertson.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Mackay Research - NSW, Australia

    Hugh Mackay

Authors
  1. Hugh Mackay
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. Enterprise Integration Group, School of Computing and Information Technology, Faculty of Information and Communication Technology, Griffith Univeristy, Nathan (Brisbane), Queensland, 4111, Australia

    Peter Bernus

  2. CSIRO Manufacturing & Infrastructure Division, Cnr Raglan and Albert Streets, Preston Vic 3072 Bag No. 9, Preston Vic, 3072, Australia

    Laszlo Nemes

  3. Information and Technology Management, University of Saarland, Postfach 151150, 66041, Saarbruecken, Germany

    Günter Schmidt

Rights and permissions

Reprints and permissions

Copyright information

© 2003 Springer-Verlag Berlin Heidelberg

About this chapter

Cite this chapter

Mackay, H. (2003). Leadership: Better Relationships through Better Communication. In: Bernus, P., Nemes, L., Schmidt, G. (eds) Handbook on Enterprise Architecture. International Handbooks on Information Systems. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-24744-9_5

Download citation

  • DOI: https://doi.org/10.1007/978-3-540-24744-9_5

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-05566-9

  • Online ISBN: 978-3-540-24744-9

  • eBook Packages: Springer Book Archive

Publish with us

Policies and ethics

Search

Navigation