Online Summary
The notions that information seeking is not always an individual activity and that people working collaboratively for information-intensive tasks should be studied and supported are more prevalent now than ever before. Several new research questions, methodologies, and systems have emerged around these ideas that may even prove to be useful beyond the field of collaborative information seeking (CIS ), as they are relevant to the broader areas of information seeking and behavior. This chapter provides an overview of several key research works from a variety of domains, including library and information science (LIS), computer-supported cooperative work (CSCW) , human-computer interaction (HCI) , and information retrieval (IR) . It starts with explanations of collaboration and how CIS fits in different contexts, emphasizing the interactive, intentional, and mutually beneficial nature of CIS activities. CIS ’s relationships to similar and related fields such as collaborative information retrieval (CIR) , collaborative information behavior (CIB) , and collaborative filtering are also clarified. Finally, the chapter presents a synthesis of various frameworks and models that exist in the field today.
Access provided by CONRICYT-eBooks. Download to read the full chapter text
Chapter PDF
References
Amershi, S., Morris, M.R.: CoSearch. In: Proceedings of the Twenty-Sixth Annual CHI Conference on Human Factors in Computing Systems - CHI ’08, p. 1647. ACM, New York, NY (2008)
Aneiros, M., Estivill-Castro, V.: Usability of real-time unconstrained WWW-co-browsing for educational settings. In: The 2005 IEEE/WIC/ACM International Conference on Web Intelligence (WI’05), pp. 105–111. IEEE, Washington (2005)
Austin, R.G., Baldwin, A.E.: Faculty collaboration: enhancing the quality of scholarship and teaching. ASHE-ERIC Higher Education Report No. 7, 1991. Technical report, Association for the Study of Higher Education, ERIC Clearinghouse on Higher Education, George Washington University, Washington DC, School of Education and Human Development, Washington, DC (1991)
Baecker, R.M.: Readings in Human-Computer Interaction: Towards the Year 2000. Morgan Kaufmann, San Francisco (1995)
Blackwell, A.F., Stringer, M., Toye, E.F., Rode, J.A.: Tangible interface for collaborative information retrieval. In: Extended Abstracts of the 2004 Conference on Human Factors and Computing Systems - CHI ’04, p. 1473. ACM, New York, NY (2004)
Blake, C., Pratt, W.: Collaborative information synthesis I: a model of information behaviors of scientists in medicine and public health. J. Am. Soc. Inf. Sci. Technol. 57(13), 1740–1749 (2006)
Bly, S.A., Harrison, S.R., Irwin, S.: Media spaces: bringing people together in a video, audio, and computing environment. Commun. ACM 36(1), 28–46 (1993)
Bruce, H., Fidel, R., Pejtersen, A.M., Dumais, S., Grudin, J., Poltrock, S.: A comparison of the collaborative information retrieval behaviour of two design teams. N. Rev. Inf. Behav. Res. 4(1), 139–153 (2003)
Chalmers, M.: Awareness, representation and interpretation. Comput. Supported Coop. Work: J. Collab. Comput. 11(3/4), 389–409 (2002)
Denning, P.J.: Mastering the mess. Commun. ACM 50(4), 21 (2007)
Denning, P.J., Yaholkovsky, P.: Getting to ‘we’. Commun. ACM 51(4), 19 (2008)
Donath, J.S.: Casual collaboration. In: Proceedings of the International Conference on Multimedia Computing and Systems, Boston, MA, pp. 490–495 (1994)
Donath, J.S., Robertson, N.: The sociable web. In: Proceedings of the World Wide Web (WWW) Conference. CERN, Geneva (1994)
Dourish, P., Bellotti, V.: Awareness and coordination in shared workspaces. In: Proceedings of the Conference on Computer-Supported Cooperative Work, pp. 107–114. ACM, Toronto, ON (1992)
Dourish, P., Bly, S.: Portholes. In: Conference on Human Factors in Computing Systems Proceedings, pp. 541–547 (1992)
Esenther, A.W.: Instant co-browsing: lightweight real-time collaborative Web browsing. In: Proceedings of the World Wide Web (WWW) Conference, Honolulu, HI, pp. 107–114 (2002)
Evans, B.M., Chi, E.H.: An elaborated model of social search. Inf. Process. Manag. 46(6), 656–678 (2009)
Farooq, U., Ganoe, C.H., Carroll, J.M., Giles, C.L.: Designing for e-science: requirements gathering for collaboration in CiteSeer. Int. J. Hum. Comput. Stud. 67(4), 297–312 (2009)
Fidel, R., Bruce, H.: Collaborative information retrieval. In: Proceedings of the ASIST Annual Meeting, p. 604 (1999)
Fidel, R., Bruce, H., Pejtersen, A.M., Dumais, S.: Collaborative information retrieval (CIR). N. Rev. Inf. Behav. Res. 1, 235–247 (2000)
Fidel, R., Pejtersen, A.M., Cleal, B., Bruce, H.: A multidimensional approach to the study of human-information interaction: a case study of collaborative information retrieval. J. Am. Soc. Inf. Sci. Technol. 55(11), 939–953 (2004)
Finholt, T.A.: Collaboratories. Annu. Rev. Inf. Sci. Technol. 36(1), 73–107 (2005)
Foster, J.: Collaborative information seeking and retrieval. Annu. Rev. Inf. Sci. Technol. 40, 329–356 (2006)
Foster, J.: Collaborative information seeking and retrieval. Annu. Rev. Inf. Sci. Technol. 40(1), 329–356 (2007)
Freyne, J., Smyth, B., Coyle, M., Balfe, E., Briggs, P.: Further experiments on collaborative ranking in community-based Web search. Artif. Intell. Rev. 21, 229–252 (2004)
Gaver, W.W.: Technology affordances. In: Proceedings of the SIGCHI Conference: Human Factors in Computing Systems, pp. 79–84 (1991)
Gerosa, L., Giordani, A., Ronchetti, M., Soller, A., Stevens, R.: Symmetric synchronous collaborative navigation. In: Proceedings of the IADIS International Conference on WWW/Internet, pp. 748–754 (2004)
Golovchinsky, G., Adcock, J., Pickens, J., Qvarfordt, P., Back, M.: Cerchiamo: a collaborative exploratory search tool. In: Proceedings of Computer Supported Cooperative Work (CSCW). ACM, New York, NY (2008)
Golovchinsky, G., Pickens, J., Back, M.: A taxonomy of collaboration in online information seeking (2009). Preprint, arXiv:0908.0704
Gray, B.: Collaborating: Finding Common Ground for Multiparty Problems. Jossey-Bass, San Francisco (1989)
Grudin, J.: Groupware and social dynamics: eight challenges for developers. Commun. ACM 37(1), 92–105 (1994)
Gutwin, C., Greenberg, S.: A descriptive framework of workspace awareness for real-time groupware. Comput. Supported Coop. Work: J. Collab. Comput. 11(3/4), 411–446 (2002)
Han, R., Perret, V., Naghshineh, M.: WebSplitter: a unified XML framework for multi-device collaborative Web browsing. In: Proceedings of the 2000 ACM Conference on Computer Supported Cooperative Work, pp. 221–230 (2000)
Hansen, P., Järvelin, K.: Collaborative information retrieval in an information-intensive domain. Inf. Process. Manag. 41(5), 1101–1119 (2005)
Heath, C., Svensson, M.S., Hindmarsh, J., Luff, P., vom Lehn, D.: Configuring awareness. Comput. Supported Coop. Work 11(3–4), 317–347 (2002)
Hertzum, M.: Collaborative information seeking: the combined activity of information seeking and collaborative grounding. Inf. Process. Manag. 44(2), 957–962 (2008)
Hyldegård, J.: Using diaries in group based information behavior research: a methodological study. In: Proceedings of the 1st International Conference on Information Interaction in Context, vol. 176, pp. 153–161 (2006)
Hyldegård, J.: Beyond the search process: exploring group members’ information behavior in context. Inf. Process. Manag. 45(1), 142–158 (2009)
Karunakaran, A., Reddy, M.C., Spence, P.R.: Toward a model of collaborative information behavior in organizations. J. Am. Soc. Inf. Sci. Technol. 64(12), 2437–2451 (2013)
Krishnappa, R.:. Multi-user search engine: supporting collaborative information seeking and retrieval. Master’s thesis, University of Missouri-Rolla (2005)
Kuhlthau, C.C.: Towards collaboration between information seeking and information retrieval. Inf. Res. Int. Electron. J. 10(2), 225 (2005)
Lai, K., Malone, T.W., Yu, K.: Object lens: a ‘spreadsheet’ for cooperative work. ACM Trans. Off. Inf. Syst. 6(4), 332–353 (1988)
Laurillau, Y.: Synchronous collaborative navigation on the WWW. In: CHI ’99 Extended Abstracts on Human Factors in Computing Systems - CHI ’99, p. 308. ACM, New York, NY (1999)
Laurillau, Y., Nigay, L.: Clover architecture for groupware. In: Proceedings of the ACM Conference on Computer Supported Cooperative Work, New Orleans, LA, pp. 236–245 (2002)
Liechti, O., Sumi, Y.: Editorial: awareness and the WWW. Int. J. Hum. Comput. Stud. 56(1), 1–5 (2002)
London, S.: Collaboration and community. http://scottlondon.com/reports/ppcc.html (1995)
Malone, T.W.: What is coordination theory? Technical Report SSM WP # 2051–88. Massachusetts Institute of Technology, Cambridge, MA (1988)
Malone, T.W., Grant, K.R., Turbak, F.A., Brobst, S.A., Cohen, M.D.: Intelligent information-sharing systems. Commun. ACM 30(5), 390–402 (1987)
Morris, M.R.: Interfaces for collaborative exploratory Web search: motivations and directions for multi-user design. In: Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems 2007 Workshop on Exploratory Search and HCI: Designing and Evaluating Interfaces to Support Exploratory Search Interaction, pp. 9–12 (2007)
Morris, M.R.: A survey of collaborative Web search practices. In: Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems, Florence, pp. 1657–1660 (2008)
Morris, M.R., Horvitz, E.: SearchTogether: an interface for collaborative Web search. In: Proceedings of the 2007 ACM Symposium on User Interface Software and Technology (UIST 2007), pp. 3–12. ACM, New York, NY (2007)
Olson, G.M., Olson, J.S., Carter, M.R., Sorrosten, M.: Small group design meetings: an analysis of collaboration. Hum. Comput. Interact. 7(4), 347–374 (1992)
Paul, S.A., Morris, M.R.: CoSense. In: Proceedings of the 27th International Conference on Human Factors in Computing Systems - CHI 09, p. 1771. ACM, New York, NY (2009)
Pickens, J., Golovchinsky, G.: Collaborative exploratory search. In: Proceedings of Workshop on Human-Computer Interaction and Information Retrieval, Cambridge, MA, pp. 21–22 (2007)
Pickens, J., Golovchinsky, G., Shah, C., Qvarfordt, P., Back, M.: Algorithmic mediation for collaborative exploratory search. In: Proceedings of the 31st Annual International ACM SIGIR Conference: Research & Development in Information Retrieval, pp. 315–322 (2008)
Poltrock, S., Fidel, R., Bruce, H., Grudin, J., Dumais, S., Pejtersen, A.M.: Information seeking and sharing in design teams. In: Pendergast, M., Schmidt, K., Simone, C., Tremaine, M. (eds.) Proceedings of the International ACM SIGGROUP Conference on Supporting Group Work, Sanibel Island, FL, pp. 239–247 (2003)
Reddy, M.C., Jansen, B.J.: A model for understanding collaborative information behavior in context: a study of two healthcare teams. Inf. Process. Manag. 44(1), 256–273 (2008)
Roberts, R.T., Bradley, N.C.: Stakeholder collaboration and innovation: a study of public policy initiation at the state level. J. Appl. Behav. Sci. 27(2), 209–238 (1991)
Rodden, T.: A survey of CSCW systems. Interact. Comput. 3(3), 319–353 (1991)
Schmidt, K.: The problem with ‘awareness’. Comput. Supported Coop. Work: J. Collab. Comput. 11(3/4), 285–298 (2002)
Shah, C.: Understanding system implementation and user behavior in a collaborative information seeking environment. In: Proceedings of the 31st Annual International ACM SIGIR Conference: Research & Development in Information Retrieval, p. 896 (2008)
Shah, C.: Coagmento: a collaborative information seeking, synthesis and sense-Making framework (an integrated demo). In: Proceedings of Computer Supported Cooperative Work (CSCW), Savannah, GA (2010)
Shah, C.: Brief overview of computer-mediated communication (CMC). In: Collaborative Information Seeking. The Information Retrieval Series, vol. 34, pp. 173–178. Springer, Berlin/Heidelberg (2012)
Shah, C.: Collaborative Information Seeking: The Art and Science of Making the Whole Greater than the Sum of All. Information Retrieval Series. Springer, Berlin/Heidelberg (2012)
Shah, C.: Collaborative information seeking. J. Assoc. Inf. Sci. Technol. 65(2), 215–236 (2014)
Shah, C., Leeder, C.: Exploring collaborative work among graduate students through the C5 model of collaboration: a diary study. J. Inf. Sci. 42(5), 609–629 (2015)
Shah, C., Marchionini, G.: Awareness in collaborative information seeking. J. Am. Soc. Inf. Sci. Technol. 61(10), 1970–1986 (2010)
Shah, C., Pomerantz, J.: Evaluating and predicting answer quality in community QA. In: Proceedings of the 33rd International ACM SIGIR Conference on Research and Development in Information Retrieval - SIGIR ’10, p. 411. ACM, New York, NY (2010)
Shah, C., Pickens, J., Golovchinsky, G.: Role-based results redistribution for collaborative information retrieval. Inf. Process. Manag. 46(6), 773–781 (2010)
Simone, C., Bandini, S.: Integrating awareness in cooperative applications through the reaction-diffusion metaphor. Comput. Supported Coop. Work: J. Collab. Comput. 11(3/4), 495–530 (2002)
Smyth, B., Balfe, E., Briggs, P., Coyle, M., Freyne, J.: Collaborative Web search. In: Proceedings of the International Joint Conference on Artificial Intelligence (IJCAI), pp. 1417–1419. Morgan Kaufmann, Acapulco (2003)
Sonnenwald, D.H.: Communication roles that support collaboration during the design process. Des. Stud. 17(3), 277–301 (1996)
Surowiecki, J.: The Wisdom of Crowds: Why the Many Are Smarter than the Few and How Collective Wisdom Shapes Business, Economies, Societies, and Nations, 1st edn. Doubleday, New York (2004)
Taylor-Powell, J., Rossing, E., Geran, B.: Evaluating Collaboratives: Reaching the Potential. University of Wisconsin-Extension, Madison, WI (1998)
Twidale, M.B., Nichols, D.M.: Collaborative browsing and visualization of the search process. ASLIB Proc. 48, 177–182 (1996)
Twidale, M.B., Nichols, D.M., Mariani, J.A., Rodden, T., Sawyer, P.: Supporting the active learning of collaborative database browsing techniques. Res. Learn. Technol. 3(1), 75–79 (1995)
Twidale, M.B., Nichols, D.M., Paice, C.D.: Browsing is a collaborative process. Inf. Process. Manag. 33(6), 761–783 (1997)
Wilbur, S.B., Young, R.E.: The COSMOS project: a multi-disciplinary approach to design of computer supported group working. In: Speth, R. (ed.) EUTECO 88: Research into Networks and Distributed Applications, Vienna, pp. 20–22 (1988)
Author information
Authors and Affiliations
Rights and permissions
Copyright information
© 2017 Springer International Publishing AG
About this chapter
Cite this chapter
Shah, C. (2017). Collaborative Information Seeking. In: Social Information Seeking. The Information Retrieval Series, vol 38. Springer, Cham. https://doi.org/10.1007/978-3-319-56756-3_6
Download citation
DOI: https://doi.org/10.1007/978-3-319-56756-3_6
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-56755-6
Online ISBN: 978-3-319-56756-3
eBook Packages: Computer ScienceComputer Science (R0)