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Exploring the Application of Gamification in the Software Development Process

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Intelligent Computing (SAI 2023)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 711))

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Abstract

The study aims to investigate the use of game elements in software development teams and their impact on the software development process in South African financial institutions. Gamification relates to the use of game design elements in non-game contexts; it has been applied in areas such as e-learning, consumer behavior, software development, and other areas to motivate action and improve knowledge and behavior. The software development process involves a set of actions in which humans play a major role in generating software applications. The aspects of software development that involve human activity present challenges relating to the engagement, collaboration, communication, and motivation of the developers. Gamification could be applied to augment the human aspects of the software development process, thereby reducing the challenges connected to human factors. This study applied quantitative research to survey software development team dynamics and behavior from four South African banks. Based on the findings, the gamification effective theory was applied to develop a framework for the understanding and application of game elements in software development in the banking industry in South Africa. Understanding the factors which impact the application of gamification among financial institutions is neglected. This research therefore addresses the gap in literature on gamification and reveals how the use of game elements in software development teams impacts the software development process in the banking industry in South Africa. The findings of this research, and the proposed framework could help software development teams in the banking industry to enhance the software development process through gamification.

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Authors and Affiliations

  1. School of Computing, University of South Africa, Johannesburg, South Africa

    Lutendo Lesley & Ernest Mnkandla

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  1. Lutendo Lesley
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  2. Ernest Mnkandla
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Correspondence to Lutendo Lesley .

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  1. Faculty of Science and Engineering, Saga University, Saga, Japan

    Kohei Arai

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Lesley, L., Mnkandla, E. (2023). Exploring the Application of Gamification in the Software Development Process. In: Arai, K. (eds) Intelligent Computing. SAI 2023. Lecture Notes in Networks and Systems, vol 711. Springer, Cham. https://doi.org/10.1007/978-3-031-37717-4_5

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