Abstract
Organizations are always looking for enhancing the quality of their products/services in order to improve their competitiveness. The quality of products/services are closely related to the quality of the business process of the organization. Therefore, it is crucial for decision makers to gain insight of the quality perspective of their business process at the model level. Several studies aimed to measure and/or model the quality of a business process. Some of them provide these measures and/or models separately from the business model. Some others integrate quality information into the business process model for a specific modeling notation. This makes the integration of quality information dependent on the modeling notation. However, different notations are used by organizations to model their business processes. Therefore, in this paper, we propose a generic approach for business process model extension with quality perspective, at the activity level as a first stage. The main contributions of this paper are: (1) the adaptation of the business process quality meta-model and (2) the proposal of a generic business process meta-model extended with quality perspective at the activity level.
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Thabet, D., Ayachi Ghannouchi, S., Hajjami Ben Ghézala, H. (2023). Towards Business Process Model Extension with Quality Perspective. In: Abraham, A., Pllana, S., Casalino, G., Ma, K., Bajaj, A. (eds) Intelligent Systems Design and Applications. ISDA 2022. Lecture Notes in Networks and Systems, vol 716. Springer, Cham. https://doi.org/10.1007/978-3-031-35501-1_12
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