Abstract
This research aims to identify the resident’s perspectives concerning the development of smart tourism destinations, considering the use of Information and Communication Technologies (ICT). Smart tourism destinations are understood as innovative territories based on cutting-edge technology, capable of providing significant tourism experiences and improving residents’ quality of life. A systematized review of the literature was carried out to highlight the main theoretical approaches to the residents’ perceptions and attitudes in the context of smart destinations. It is inferred that residents’ perceptions of tourism impacts (i.e., economic, socio-cultural, environmental, and political) can be positive or negative, and are influenced by using ICT on smart tourism destinations. ICTs are understood as cross-cutting factors influencing these perceptions and overall residents’ satisfaction, which can support the further development of smart tourism destinations. Finally, since the residents make up the social capital of the local community, they should play a critical role in the planning and governance of smart tourism destinations.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Agència Valenciana del Turisme [INVAT.TUR]. (2015). Manual Operativo para la Configuración de Destinos Turísticos Inteligentes. INVAT.TUR. https://www.thinktur.org/media/Manual-de-destinos-tur%C3%ADsticos-inteligentes.pdf
Agyeiwaah, E. (2019). Over-tourism and sustainable consumption of resources through sharing: The role of government. International Journal of Tourism Cities., 6, 99–116. https://doi.org/10.1108/IJTC-06-2019-0078
Almeida-García, F., Peláez-Fernández, M. A., Balbuena-Vazquez, A., & Cortés-Macias, R. (2016). Residents' perceptions of tourism development in Benalmádena (Spain). Tourism Management, 54, 259–274. https://doi.org/10.1016/j.tourman.2015.11.007
Andereck, K. L., Valentine, K. M., Knopf, R. C., & Vogt, C. A. (2005). Residents’ perceptions of community tourism impacts. Annals of Tourism Research, 32(4), 1056–1076. https://doi.org/10.1016/j.annals.2005.03.001
Appio, F. P., Lima, M., & Paroutis, S. (2019). Understanding smart cities: Innovation ecosystems, technological advancements, and societal challenges. Technological Forecasting and Social Change, 142, 1–14. https://doi.org/10.1016/j.techfore.2018.12.018
Baggio, R., Micera, R., & Del Chiappa, G. (2020). Smart tourism destinations: a critical reflection. Journal of Hospitality and Tourism Technology, 11(3), 407–423. https://doi.org/10.1108/JHTT-01-2019-0011
Blancas, F. J., Lozano-Oyola, M., González, M., & Caballero, R. (2016). Sustainable tourism composite indicators: A dynamic evaluation to manage changes in sustainability. Journal of Sustainable Tourism, 24(10), 1403–1424. https://doi.org/10.1080/09669582.2015.1122014
Boes, K., Buhalis, D., & Inversini, A. (2015). Conceptualising smart tourism destination. In I. Tussyadiah & A. Inversini (Eds.), Information and communication technologies in tourism 2015 (pp. 391–403). Springer. https://doi.org/10.1007/978-3-319-14343-9_29
Boes, K., Buhalis, D., & Inversini, A. (2016). Smart tourism destinations: Ecosystems for tourism destination competitiveness. International Journal of Tourism Cities, 2(2), 108–124. https://doi.org/10.1108/IJTC-12-2015-0032
Bolívar, M. P. R., & Meijer, A. J. (2016). Smart governance: Using a literature review and empirical analysis to build a research model. Social Science Computer Review, 34(6), 673–692. https://doi.org/10.1177/0894439315611088
Buhalis, D., & Amaranggana, A. (2013). Smart tourism destinations. In Z. Xiang & I. Tussyadiah (Eds.), Information and communication technologies in tourism 2014 (pp. 553–564). Springer. https://doi.org/10.1007/978-3-319-03973-2_40
Buhalis, D., & Amaranggana, A. (2015). Smart tourism destinations enhancing tourism experience through personalisation of services. In I. Tussyadiah & A. Inversini (Eds.), Information and communication technologies in tourism 2015 (pp. 377–389). Springer. https://doi.org/10.1007/978-3-319-14343-9_28
Butler, R., & Suntikul, W. (2019). Political impacts of tourism. In D. Gursoy & R. Nunkoo (Eds.), The Routledge handbook of tourism impacts (1st ed., p. 12). Routledge.
Chourabi, H., Nam, T., Walker, S., Gil-Garcia, J. R., Mellouli, S., Nahon, K., . . . Scholl, H. J. (2012). Understanding smart cities: An integrative framework.. In 45th Hawaii international conference on system sciences.
Chung, N., Lee, H., Ham, J., & Koo, C. (2021). Smart tourism cities’ competitiveness index: A conceptual model. In I. W. Wörndl, C. Koo, & J. L. Stienmetz (Eds.), Information and communication technologies in tourism 2021. Springer.
Coca-Stefaniak, J. A. (2020). Beyond smart tourism cities – Towards a new generation of “wise” tourism destinations. Journal of Tourism Futures, 7(2), 251–258. https://doi.org/10.1108/JTF-11-2019-0130
Dameri, R. P., & Ricciardi, F. (2015). Smart city intellectual capital: An emerging view of territorial systems innovation management. Journal of Intellectual Capital, 16, 860–887. https://doi.org/10.1108/JIC-02-2015-0018
De Guimarães, J. C. F., Severo, E. A., Júnior, L. A. F., Da Costa, W. P. L. B., & Salmoria, F. T. (2020). Governance and quality of life in smart cities: Towards sustainable development goals. Journal of Cleaner Production, 253, 119926. https://doi.org/10.1016/j.jclepro.2019.119926
del Vecchio, P., Malandugno, C., Passiante, G., & Sakka, G. (2021). Circular economy business model for smart tourism: The case of Ecobnb. EuroMed Journal of Business, 17, 88–104. https://doi.org/10.1108/EMJB-09-2020-0098
Díaz-Armas, R., & Gutiérrez-Taño, D. (2010). La actitud del residente en el destino turístico de Tenerife: evaluación y tendencia. PASOS Revista de Turismo y Patrimonio Cultural, 8(4), 431–444. https://doi.org/10.25145/j.pasos.2010.08.039
European Commission. (2019). European capitals of smart tourism. European Commission. https://smart-tourism-capital.ec.europa.eu/index_en
Falcone, P. M. (2019). Tourism-based circular economy in Salento (South Italy): A SWOT-ANP analysis. Social Sciences, 8(7), 216. https://doi.org/10.3390/socsci8070216
Fang, B., Ye, Q., & Law, R. (2016). Effect of sharing economy on tourism industry employment. Annals of Tourism Research, 57, 264–267. https://doi.org/10.1016/j.annals.2015.11.018
Femenia-Serra, F., & Ivars-Baidal, J. (2018). Smart tourism: Implicaciones para la gestión de ciudades y destinos turísticos. Tirant Lo Blanch.
Femenia-Serra, F., & Neuhofer, B. (2018). Smart tourism experiences: Conceptualisation, key dimensions and research agenda. Investigaciones Regionales, 2018(42), 129–150.
García-Hernández, M., Ivars-Baidal, J., & Mendoza de Miguel, S. (2019). Overtourism in urban destinations: The myth of smart solutions. Boletin de la Asociacion de Geografos Espanoles, 83. https://doi.org/10.21138/bage.2830
Giffinger, R., Fertner, C., Kramar, H., Kalasek, R., Pichler-Milanovic, N., & Meijers, E. (2007). Smart cities: Ranking of European medium-sized cities. Vienna University of Technology. http://www.smart-cities.eu/download/smart_cities_final_report.pdf
Gretzel, U., & Koo, C. (2021). Smart tourism cities: a duality of place where technology supports the convergence of touristic and residential experiences. Asia Pacific Journal of Tourism Research, 26(4), 1–13. https://doi.org/10.1080/10941665.2021.1897636
Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: Foundations and developments. Electronic Markets, 25(3), 179–188. https://doi.org/10.1007/s12525-015-0196-8
Gretzel, U., Werthner, H., Koo, C., & Lamsfus, C. (2015). Conceptual foundations for understanding smart tourism ecosystems. Computers in Human Behavior, 50, 558–563. https://doi.org/10.1016/j.chb.2015.03.043
Guo, Y., Liu, H., & Chai, Y. (2014). The embedding convergence of smart cities and tourism internet of things in China: An advance perspective. Advances in Hospitality and Tourism Research (AHTR), 2(1), 54–69.
Gursoy, D., Boğan, E., Dedeoğlu, B. B., & Çalışkan, C. (2019). Residents' perceptions of hotels' corporate social responsibility initiatives and its impact on residents' sentiments to community and support for additional tourism development. Journal of Hospitality and Tourism Management, 39, 117–128. https://doi.org/10.1016/j.jhtm.2019.03.005
Gutiérrez-Taño, D., Garau-Vadell, J. B., & Díaz-Armas, R. J. (2019). The influence of knowledge on residents’ perceptions of the impacts of overtourism in P2P accommodation rental. Sustainability, 11(4), 1043. https://doi.org/10.3390/su11041043
Hall, C. M. (2008). Tourism planning: Policies, processes and relationships. Pearson Education.
Han, D.-I. D., Jung, T., & Tom Dieck, M. C. (2019). Translating tourist requirements into mobile AR application engineering through QFD. International Journal of Human–Computer Interaction, 35(19), 1842–1858. https://doi.org/10.1080/10447318.2019.1574099
Huang, M.-H., & Rust, R. T. (2018). Artificial intelligence in service. Journal of Service Research, 21(2), 155–172. https://doi.org/10.1177/1094670517752459
Ioannides, D., Röslmaier, M., & Van Der Zee, E. (2019). Airbnb as an instigator of ‘tourism bubble’expansion in Utrecht's Lombok neighbourhood. Tourism Geographies, 21(5), 822–840. https://doi.org/10.1080/14616688.2018.1454505
Ivars-Baidal, J. A., Celdrán Bernabéu, M. A., & Femenia-Serra, F. (2017). Guía de implantación de Destinos Turísticos Inteligentes de la Comunitat Valenciana. INVAT.TUR. https://rua.ua.es/dspace/bitstream/10045/74386/4/2017_Ivars-Baidal_etal_Guia-de-implantacion-DTI-CV.pdf
Ivars-Baidal, J. A., Celdrán-Bernabeu, M. A., Femenia-Serra, F., Perles-Ribes, J. F., & Giner-Sánchez, D. (2021). Measuring the progress of smart destinations: The use of indicators as a management tool. Journal of Destination Marketing and Management, 19, 100531. https://doi.org/10.1016/j.jdmm.2020.100531
Ivars-Baidal, J. A., Celdrán-Bernabeu, M. A., Mazón, J. N., & Perles-Ivars, Á. F. (2019). Smart destinations and the evolution of ICTs: a new scenario for destination management? Current Issues in Tourism, 22(13), 1581–1600. https://doi.org/10.1080/13683500.2017.1388771
Ivars-Baidal, J. A., Hernández, M. G., & de Miguel, S. M. (2019). Integrating overtourism in the smart tourism cities agenda. e-Review of Tourism Research, 17(2), 122–139.
Jones, P., & Wynn, M. G. (2019). The circular economy, natural capital and resilience in tourism and hospitality. International Journal of Contemporary Hospitality Management, 31(6), 2544–2563. https://doi.org/10.1108/IJCHM-05-2018-0370
Kim, K., Uysal, M., & Sirgy, M. J. (2013). How does tourism in a community impact the quality of life of community residents? Tourism Management, 36, 527–540. https://doi.org/10.1016/j.tourman.2012.09.005
Ko, D.-W., & Stewart, W. P. (2002). A structural equation model of residents’ attitudes for tourism development. Tourism Management, 23(5), 521–530. https://doi.org/10.1016/S0261-5177(02)00006-7
Koens, K., Melissen, F., Mayer, I., & Aall, C. (2021). The Smart City hospitality framework: Creating a foundation for collaborative reflections on overtourism that support destination design. Journal of Destination Marketing & Management, 19, 100376. https://doi.org/10.1016/j.jdmm.2019.100376
Koo, C., Mendes-Filho, L., & Buhalis, D. (2019). Smart tourism and competitive advantage for stakeholders: Guest editorial. Tourism Review, 74(1), 1–4. https://doi.org/10.1108/TR-02-2019-208
Koo, C., Park, J., & Lee, J. N. (2017). Smart tourism: Traveler, business, and organizational perspectives. Information and Management, 54(6), 683–686. https://doi.org/10.1016/j.im.2017.04.005
Koo, C., Shin, S., Gretzel, U., Hunter, W. C., & Chung, N. (2016). Conceptualization of smart tourism destination competitiveness. Asia Pacific Journal of Information Systems, 26(4), 561–576. https://doi.org/10.14329/apjis.2016.26.4.561
Lamsfus, C., Martín, D., Alzua-Sorzabal, A., & Torres-Manzanera, E. (2015). Smart tourism destinations: An extended conception of smart cities focusing on human mobility. In I. I. Tussyadiah & A. Inversini (Eds.), Information and communication Technologies in Tourism 2015. Springer.
Lee, P., Hunter, W. C., & Chung, N. (2020). Smart tourism city: Developments and transformations. Sustainability (Switzerland), 12(10). https://doi.org/10.3390/SU12103958
Lee, T. H., & Jan, F.-H. (2019). Can community-based tourism contribute to sustainable development? Evidence from residents’ perceptions of the sustainability. Tourism Management, 70, 368–380. https://doi.org/10.1016/j.tourman.2018.09.003
Li, J. J., Bonn, M. A., & Ye, B. H. (2019). Hotel employee’s artificial intelligence and robotics awareness and its impact on turnover intention: The moderating roles of perceived organizational support and competitive psychological climate. Tourism Management, 73, 172–181. https://doi.org/10.1016/j.tourman.2019.02.006
Lin, Z., Chen, Y., & Filieri, R. (2017). Resident-tourist value co-creation: The role of residents' perceived tourism impacts and life satisfaction. Tourism Management, 61, 436–442. https://doi.org/10.1016/j.tourman.2017.02.013
López de Ávila, A., & Sánchez, S. G. (2013). Destinos Turísticos Inteligentes. Havard Deusto Business Review, 224, 58–67.
López de Ávila, A., & Sánchez, S. G. (2015). Destinos Turísticos Inteligentes. Economia Industrial, 395, 61–69.
Macke, J., Rubim Sarate, J. A., & de Atayde Moschen, S. (2019). Smart sustainable cities evaluation and sense of community. Journal of Cleaner Production, 239, 118103. https://doi.org/10.1016/j.jclepro.2019.118103
Martín Martín, J. M., Guaita Martínez, J. M., & Salinas Fernández, J. A. (2018). An analysis of the factors behind the citizen’s attitude of rejection towards tourism in a context of overtourism and economic dependence on this activity. Sustainability, 10(8), 2851. https://doi.org/10.3390/su10082851
Mendes, L. (2017). Gentrificação turística em Lisboa: neoliberalismo, financeirização e urbanismo austeritário em tempos de pós-crise capitalista 2008-2009. Cadernos Metrópole, 19, 479–512. https://doi.org/10.1590/2236-9996.2017-3906
Mermet, A.-C. (2017). Airbnb and tourism gentrification: Critical insights from the exploratory analysis of the ‘Airbnb syndrome’in Reykjavik. In M. Gravari-Barbas & S. Guinand (Eds.), Tourism and gentrification in contemporary metropolises (pp. 52–74). Routledge.
Milano, C., Novelli, M., & Cheer, J. M. (2019). Overtourism and tourismphobia: A journey through four decades of tourism development, planning and local concerns (Vol. 16, pp. 353–357). Taylor & Francis.
Moscardo, G. (2009). Tourism and quality of life: Towards a more critical approach. Tourism and Hospitality Research, 9(2), 159–170. https://doi.org/10.1057/thr.2009.6
Nam, T., & Pardo, T. A. (2011). Conceptualizing smart city with dimensions of technology, people, and institutions. In Proceedings of the 12th annual international digital government research conference: Digital government innovation in challenging times, College Park, Maryland, USA. https://doi.org/10.1145/2037556.2037602.
Neirotti, P., De Marco, A., Cagliano, A. C., Mangano, G., & Scorrano, F. (2014). Current trends in smart city initiatives: Some stylised facts. Cities, 38, 25–36. https://doi.org/10.1016/j.cities.2013.12.010
Nunkoo, R., & Gursoy, D. (2016). Rethinking the role of power and trust in tourism planning. Journal of Hospitality Marketing & Management, 25(4), 512–522. https://doi.org/10.1080/19368623.2015.1019170
Nunkoo, R., & Ramkissoon, H. (2011). Residents’ satisfaction with community attributes and support for tourism. Journal of Hospitality & Tourism Research, 35(2), 171–190. https://doi.org/10.1177/1096348010384600
Nunkoo, R., & So, K. K. F. (2016). Residents’ support for tourism: Testing alternative structural models. Journal of Travel Research, 55(7), 847–861. https://doi.org/10.1177/0047287515592972
Perles Ribes, J. F., & Ivars Baidal, J. (2018). Smart sustainability: A new perspective in the sustainable tourism debate. Investigaciones Regionales, 2018(42), 151–170.
Perles Ribes, J. F., Moreno Izquierdo, L., Ramón Rodríguez, A., & Such Devesa, M. J. (2018). The rental prices of the apartments under the new tourist environment: A hedonic price model applied to the Spanish sun-and-beach destinations. Economies, 6(2), 23. https://doi.org/10.3390/economies6020023
Ruiz, E. C., la Cruz, D., Romero, E. R., & Vázquez, F. J. C. (2019). Sustainable tourism and residents’ perception towards the brand: The case of Malaga (Spain). Sustainability, 11(1), 292. https://doi.org/10.3390/su11010292
Santos-Júnior, A., Almeida, S., Almeida-García, F., & Simões, J. M. (2021). Smart tourism destinations: A content analysis based on the view of the experts. In T. Guarda, F. Portela, & M. F. Santos (Eds.), Advanced research in technologies, information, innovation and sustainability. ARTIIS 2021 (Vol. 1485, pp. 664–683). Springer. https://doi.org/10.1007/978-3-030-90241-4_51
Santos-Júnior, A., Almeida-García, F., Morgado, P., & Mendes-Filho, L. (2020). Residents’ quality of life in smart tourism destinations: A theoretical approach. Sustainability (Switzerland), 12(20), 1–24. https://doi.org/10.3390/su12208445
Santos-Júnior, A., Mendes-Filho, L., Almeida-García, F., & Manuel-Simões, J. (2017). Smart tourism destinations: a study based on the view of the stakeholders. Revista Turismo Em Análise, 28(3), 358–379. https://doi.org/10.11606/issn.1984-4867.v28i3p358-379
Schaffers, H., Komninos, N., Pallot, M., Trousse, B., Nilsson, M., & Oliveira, A. (2011). Smart cities and the future internet: Towards cooperation frameworks for open innovation. Springer.
Secretaría de Estado de Telecomunicaciones y para la Sociedad de la Información a la Sociedad Estatal para la Gestión de la Innovación y las Tecnologías Turísticas SA [SEGITTUR]. (2015). Informe destinos turísticos inteligentes: construyendo el futuro. SEGITTUR. https://www.segittur.es/wp-content/uploads/2019/11/Libro-Blanco-Destinos-Tursticos-Inteligentes.pdf
Shafiee, S., Rajabzadeh Ghatari, A., Hasanzadeh, A., & Jahanyan, S. (2019). Developing a model for sustainable smart tourism destinations: A systematic review. Tourism Management Perspectives, 31, 287–300. https://doi.org/10.1016/j.tmp.2019.06.002
Sharpley, R. (2014). Host perceptions of tourism: A review of the research. Tourism Management, 42, 37–49. https://doi.org/10.1016/j.tourman.2013.10.007
Sirgy, M. J. (2012). Effects of socioeconomic, political, cultural, and other macro factors on QOL. In The psychology of quality of life (pp. 63–79). Springer. https://doi.org/10.1007/978-94-007-4405-9_4
Spicer, Z., Goodman, N., & Olmstead, N. (2021). The frontier of digital opportunity: Smart city implementation in small, rural and remote communities in Canada. Urban Studies, 58(3), 535–558. https://doi.org/10.1177/0042098019863666
Stylidis, D., Biran, A., Sit, A., & Szivas, E. M. (2015). Residents' support for tourism development: The role of residents' place image and perceived tourism impacts. Tourism Management, 45, 260–274. https://doi.org/10.1016/j.tourman.2014.05.006
Uysal, M., & Sirgy, M. J. (2019). Quality-of-life indicators as performance measures. Annals of Tourism Research, 76, 291–300. https://doi.org/10.1016/j.annals.2018.12.016
Vargas-Sánchez, A. (2020). Opportunities and challenges of circular economy for the tourism industry. In N. Baporikar (Ed.), Handbook of research on entrepreneurship development and opportunities in circular economy (pp. 106–124). IGI Global.
Wachsmuth, D., & Weisler, A. (2018). Airbnb and the rent gap: Gentrification through the sharing economy. Environment and Planning A: Economy and Space, 50(6), 1147–1170. https://doi.org/10.1177/0308518X18778038
Woo, E., Uysal, M., & Sirgy, M. J. (2018). Tourism impact and stakeholders’ quality of life. Journal of Hospitality & Tourism Research, 42(2), 260–286. https://doi.org/10.1177/1096348016654971
Yeh, H. (2017). The effects of successful ICT-based smart city services: From citizens' perspectives. Government Information Quarterly, 34(3), 556–565. https://doi.org/10.1016/j.giq.2017.05.001
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this chapter
Cite this chapter
Santos-Júnior, A., Almeida-García, F., Mendes-Filho, L., Simões, J.M. (2023). Residents’ Perspectives in Smart Tourism Destinations Development: A Theoretical Approach. In: Uysal, M., Sirgy, M.J. (eds) Handbook of Tourism and Quality-of-Life Research II. International Handbooks of Quality-of-Life. Springer, Cham. https://doi.org/10.1007/978-3-031-31513-8_35
Download citation
DOI: https://doi.org/10.1007/978-3-031-31513-8_35
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-31512-1
Online ISBN: 978-3-031-31513-8
eBook Packages: Social SciencesSocial Sciences (R0)