Skip to main content
SpringerLink
Log in

Application of VIKOR Method for Green Postal Sustainable Service Design

  • Conference paper
  • First Online:
Intelligent Systems Design and Applications (ISDA 2022)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 646))

Abstract

To survive in the market, it is imperative that the public postal service facilities adopt sustainable principles. This paper objective is to analyze the sustainability validation through VIšekriterijumsko KOmpromisno Rangiranje (VIKOR) method to assess the three India post service operations such as NSH Mangalore, NSH Mysuru and RMS Chennai. Finding consumer variables (questions) that influence the Service Quality (SQ) design/dimensions of postal service in three areas, such as design (4 attributes such as service innovation, comfortable working layout, green construction, product innovation), sustainability (5 attributes – energy efficiency, indoor environmental quality, workplace environment, green purchasing, effective utilization of water resource), and authority, aims to encourage sustainability aspects (4 attributes-technology adoption, standardization, strict reinforcement, periodic quality assurance check). This survey will be useful in determining how India Post can continue to be strategically viable for the foreseeable future. It offers its customers nationwide logistical services through a wide-ranging network. This study enhances the Southern region of India's postal service quality design.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Subscribe and save

Springer+ Basic
$34.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 229.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 299.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Hsu, C.H., Wang, F.K., Tzeng, G.H.: The best vendor selection for conducting the recycled material based on a hybrid MCDM model combining DANP with VIKOR. Resour. Conserv. Recycl. 66, 95–111 (2012). https://doi.org/10.1016/j.resconrec.2012.02.009

    Article  Google Scholar 

  2. Chiu, W.Y., Tzeng, G.H., Li, H.L.: A new hybrid MCDM model combining DANP with VIKOR to improve e-store business. Knowl.-Based Syst. 37, 48–61 (2013). https://doi.org/10.1016/j.knosys.2012.06.017

    Article  Google Scholar 

  3. Tong, L.I., Chen, C.C., Wang, C.H.: Optimization of multi-response processes using the VIKOR method. Int. J. Adv. Manuf. Technol. 31, 1049–1057 (2007). https://doi.org/10.1051/shsconf/202112001003

    Article  Google Scholar 

  4. Büyüközkan, G., Görener, A.: Evaluation of product development partners using an integrated AHP-VIKOR model. Kybernetes 44(2), 220–237 (2015). https://doi.org/10.1108/K-01-2014-0019

    Article  Google Scholar 

  5. Cheraghalipour, A., Paydar, M.M., Hajiaghaei-Keshteli, M.: Applying a hybrid BWM-VIKOR approach to supplier selection: a case study in the Iranian agricultural implements industry. Int. J. Appl. Decis. Sci. 11(3), 274–301 (2018)

    Google Scholar 

  6. Afful-Dadzie, E., Nabareseh, S., Oplatková, Z.K.: Fuzzy VIKOR approach: evaluating quality of internet health information (2020). https://doi.org/10.15439/2014F203

  7. Vinodh, S., Nagaraj, S., Girubha, J.: Application of Fuzzy VIKOR for selection of rapid prototyping technologies in an agile environment. Rapid Prototyping J. 20(6), 523–532 (2014). https://doi.org/10.1108/RPJ-07-2012-0060

    Article  Google Scholar 

  8. Kang, D., Park, Y.: Review-based measurement of customer satisfaction in mobile service: Sentiment analysis and VIKOR approach. Expert Syst. Appl. 41(4), 1041–1050 (2014). https://doi.org/10.1016/j.eswa.2013.07.101

    Article  Google Scholar 

  9. Kuo, T.C., Hsu, C.-W., Li, J.-Y.: Developing a green supplier selection model by using the DANP with VIKOR. Sustainability 7, 1661–1689 (2015). https://doi.org/10.3390/su7021661

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. VIT Business School, Vandalur- Kelambakkam Road, Chennai, 600127, India

    S. M. Vadivel

  2. School of Management, NITTE Deemed to Be University, Deralakatte, Mangalore, Karnataka, 575018, India

    B. Pranamya

  3. Mechanical department, Sri Ramakrishna Mission Polytechnic College, Chennai, 600004, India

    P. Arivazhagan

  4. School of Management, National Institute of Technology Karnataka, Surathkal, 75025, India

    A. H. Sequeira

  5. Department of Industrial and Production Engineering, The National Institute of Engineering, Mysore, 570008, Karnataka, India

    V. Chandana

Authors
  1. S. M. Vadivel
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. B. Pranamya
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. P. Arivazhagan
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. A. H. Sequeira
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. V. Chandana
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to S. M. Vadivel .

Editor information

Editors and Affiliations

  1. Faculty of Computing and Data Science, FLAME University, Pune, Maharashtra, India

    Ajith Abraham

  2. Center for Smart Computing Continuum, Burgenland, Austria

    Sabri Pllana

  3. University of Bari, Bari, Italy

    Gabriella Casalino

  4. University of Jinan, Jinan, Shandong, China

    Kun Ma

  5. Department of Computer Science and Engineering, Thapar Institute of Engineering and Technology, Patiala, Punjab, India

    Anu Bajaj

Rights and permissions

Reprints and permissions

Copyright information

© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Vadivel, S.M., Pranamya, B., Arivazhagan, P., Sequeira, A.H., Chandana, V. (2023). Application of VIKOR Method for Green Postal Sustainable Service Design. In: Abraham, A., Pllana, S., Casalino, G., Ma, K., Bajaj, A. (eds) Intelligent Systems Design and Applications. ISDA 2022. Lecture Notes in Networks and Systems, vol 646. Springer, Cham. https://doi.org/10.1007/978-3-031-27440-4_33

Download citation

Publish with us

Policies and ethics

Search

Navigation