Abstract
Financial inclusion is a process that enables the ease of access, availability and usage of formal financial services for all members of an economy. It is a United Nations Sustainable Develop Goal (SDG) earmarked to alleviate poverty and income inequality. As such, financial inclusion has attracted the attention of many researchers and policymakers. However, the outbreak of the COVID-19 pandemic has brought the whole world to a standstill. It has impacted many facets of the economy. The pandemic has reshaped the financial services sector. Financial inclusion is one facet of the economy that has been affected positively and negatively by the pandemic. This chapter explores the literature on financial inclusion and its challenges and opportunities induced by COVID-19. The chapter further explains the challenges and prospects of financial inclusion due to the COVID-19 pandemic. It concludes by illuminating future research directions.
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Notes
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- 2.
- 3.
Kasradze (2020), p. 74.
- 4.
Ayadi and Shaban (2020).
- 5.
Matongela (2014), p. 71.
- 6.
Demirgüç-Kunt and Klapper (2013), p. 280.
- 7.
- 8.
Turegano and Herrero (2018), p. 4.
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Park and Mercado (2018), p. 2.
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Gutiérrez-Romero and Ahamed (2020), p. 37.
- 11.
Ayadi and Shaban (2020).
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Kasradze (2020), p. 74.
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Ayadi and Shaban (2020).
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Gutiérrez-Romero and Ahamed (2020), p. 37.
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Manyati and Mutsau (2021).
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Arunachalam and Crentsil (2020), p. 33.
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Ozili (2020).
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Ozili (2020).
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Ozili (2020).
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Arner et al. (2020).
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Manyati and Mutsau (2021).
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Ayadi and Shaban (2020), p. 16.
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Jhunjhunwala (2020), pp. 157–161.
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Ayadi and Shaban (2020), p. 16.
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Machasio (2020), p. 7.
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Arunachalam and Crentsil (2020), p. 33.
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Arner et al. (2020), p. 23.
- 33.
Machasio (2020).
- 34.
Sahay et al. (2020).
- 35.
Ayadi and Shaban (2020), p. 16.
- 36.
Machasio (2020), p. 7.
- 37.
Sahay et al. (2020).
- 38.
Sahay et al. (2020).
- 39.
Ozili (2020).
- 40.
Sahay et al. (2020).
- 41.
Arner et al. (2020).
- 42.
Gutiérrez-Romero and Ahamed (2020), p. 37.
- 43.
Ayadi and Shaban (2020), p. 16.
- 44.
Kasradze (2020), p. 74.
- 45.
Ozili (2020).
- 46.
Gutiérrez-Romero and Ahamed (2020), p. 37.
- 47.
Arner et al. (2020), p. 23.
- 48.
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Makanyeza, C., Wealth, E., Svotwa, T.D. (2023). Financial Inclusion Challenges and Prospects During the COVID-19 Pandemic: Insights from Botswana, Namibia, South Africa and Zimbabwe. In: Chitimira, H., Warikandwa, T.V. (eds) Financial Inclusion and Digital Transformation Regulatory Practices in Selected SADC Countries. Ius Gentium: Comparative Perspectives on Law and Justice, vol 106. Springer, Cham. https://doi.org/10.1007/978-3-031-23863-5_13
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