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Systems Analysis of the Digital Agent’s Role in Hybrid Social Interaction Forms

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System Analysis in Engineering and Control (SAEC 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 442))

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Abstract

The article is devoted to the actual problems of human–computer interactions associated with the active inclusion of smart technologies and systems of artificial intelligence in the social spheres of activity. The authors turn to the study of the digital agents’ role in the organization of multi-level communication. They highlight the relevance of the problem of trust in innovations in the intelligent automation field, in particular to the functions of various assistants and consultants who are able to act autonomously in the social space, but are not endowed with responsibility, unlike a person. The conceptual basis of the system analysis of communication hybrid forms in the technosocial system is the idea of functional structures in combination with the installations of actor-network theory. The authors use methods of comparative analysis and generalization of sociological surveys that reveal the attitude of a person to the functional role of digital intermediaries in computer-mediated communication. As an empirical basis, statistical data of surveys conducted in various social groups of Russian society are used. The summarized results present a characteristic of the Russian citizens’ attitude to the prospects for the professional activity robotization and the spread of artificial intelligence systems. The positive assessment of innovations related to the automation of routine operations in solving intellectual and applied problems is emphasized. There is a tendency to strengthen the public negative attitude to the prospect of the dominance of AI, which is associated with threats to security and social order. The positive assessment of innovations related to the automation of routine operations in solving intellectual and applied problems is emphasized. There is a tendency to strengthen the public negative attitude to the prospect of the dominance of AI, which is associated with threats to security and social order.

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Author information

Authors and Affiliations

  1. Peter the Great St. Petersburg Polytechnic University, Polytechnicheskaya Street 29, 195251, St. Petersburg, Russia

    Elena Pozdeeva, Olga Shipunova & Lidiya Evseeva

  2. Abai Kazakh National Pedagogical University, Dostyk Avenue 13, 050010, Almaty, Republic of Kazakhstan

    Aktolkyn Kulsariyeva

Authors
  1. Elena Pozdeeva
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  2. Olga Shipunova
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  3. Lidiya Evseeva
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  4. Aktolkyn Kulsariyeva
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Corresponding author

Correspondence to Elena Pozdeeva .

Editor information

Editors and Affiliations

  1. Peter the Great St. Petersburg Polytechnic University, St. Petersburg, Russia

    Yuriy S. Vasiliev

  2. Institute for Applied System Analysis, National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute”, Kiev, Ukraine

    Nataliya D. Pankratova

  3. Peter the Great St. Petersburg Polytechnic University, St. Petersburg, Russia

    Violetta N. Volkova

  4. Peter the Great St. Petersburg Polytechnic University, St. Petersburg, Russia

    Olga D. Shipunova

  5. Internationale Akademie für Management und Technologie (INTAMT) e.V., Düsseldorf, Germany

    Nikolay N. Lyabakh

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Pozdeeva, E., Shipunova, O., Evseeva, L., Kulsariyeva, A. (2022). Systems Analysis of the Digital Agent’s Role in Hybrid Social Interaction Forms. In: Vasiliev, Y.S., Pankratova, N.D., Volkova, V.N., Shipunova, O.D., Lyabakh, N.N. (eds) System Analysis in Engineering and Control. SAEC 2021. Lecture Notes in Networks and Systems, vol 442. Springer, Cham. https://doi.org/10.1007/978-3-030-98832-6_14

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