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The Power of Augmented Reality for Smart Environments: An Explorative Analysis of the Business Process Management

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Machine Learning for Smart Environments/Cities

Part of the book series: Intelligent Systems Reference Library ((ISRL,volume 121))

Abstract

The chapter proposes an explorative analysis of the use of augmented reality for smart environments highlighting the twofold capability of augmented reality in improving business processes and business environments. Thus, the research question is: “how does augmented reality forge smart environments by improving the business process?” We report evidence from various fields of application such as military, medicine, architecture, automotive, and retail. Indeed, the results show improvements and influences of augmented reality in terms of information management, planning and control, change process, knowledge and performance management, people and customer management, providing a cross-analysis between four dimensions of an organization: resources, process, people, and customer. These improvements enhance business workplaces and connected activities such as learning rooms, online and offline stores, operational rooms, and manufacturing and maintenance departments. The evidence from this study suggests that companies should analyze changes brought by augmented reality about the business process and redesign process to ensure a beneficial impact on the whole business.

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Author information

Authors and Affiliations

  1. Department of Management and Quantitative Studies, University of Naples Parthenope, Naples, Italy

    Maria Cristina Pietronudo & Daniele Leone

Authors
  1. Maria Cristina Pietronudo
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  2. Daniele Leone
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Correspondence to Daniele Leone .

Editor information

Editors and Affiliations

  1. Polytechnic of Coimbra, ESTGOH, Rua General Santos Costa, Oliveira do Hospital, Portugal

    Gonçalo Marques

  2. Grupo de Investigación BISITE, Departamento de Informática y Automática, Facultad de Ciencias, Instituto de Investigación Biomédica de Salamanca, Universidad de Salamanca, Salamanca, Spain

    Alfonso González-Briones

  3. Universidad Carlos III DE Madrid, Colmenarejo, Spain

    José Manuel Molina López

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Pietronudo, M.C., Leone, D. (2022). The Power of Augmented Reality for Smart Environments: An Explorative Analysis of the Business Process Management. In: Marques, G., González-Briones, A., Molina López, J.M. (eds) Machine Learning for Smart Environments/Cities. Intelligent Systems Reference Library, vol 121. Springer, Cham. https://doi.org/10.1007/978-3-030-97516-6_4

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