Abstract
Libraries are encountering certain challenges derived from changes on their business environment. With the advent of COVID-19 pandemic, digital and online functions of university libraries in Korea is suggested as an alternative for the future. Thus, it is significant to assess libraries’ business efficiency focusing on digital function while it is able to acquire valuable factors for future strategy. Therefore, the study adopts DEA (Data Envelopment Analysis), a widely accepted analysis model for measuring efficiency. Moreover, the study derived appropriate factors for efficiency assessment in digital service of university library by literature review. Through this, factors regarding efficiency in university libraries can be measured. We hope this study could contribute to identify inefficient factors in university libraries as well as gaining basic data for developing improvement strategy for future.
This research is supported by Inha University.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Reichmann, G.: Measuring university library efficiency using data envelopment analysis. Libri 54, 136–146 (2004)
Wang, M.Y.: Introducing CRM into an academic library. Libr. Manag. 28(6), 281–329 (2006)
Sahu, A.K.: Measuring service quality in an academic library: an Indian case study. Libr. Rev. 56(3), 234–243 (2006)
Islaml, M.A., Agarwal, N.K.K., Ikeda, M.: Knowledge management for service innovation in academic libraries: a qualitative study. Libr. Manag. 36(1/2), 40–57 (2015)
Islaml, M.A., Agarwal, N.K.K., Ikeda, M.: Conceptualizing value co-creation for service innovation in academic libraries. Bus. Inf. Rev. 32(1), 45–52 (2015)
Kim, S.A.: Evaluation efficiency of university libraries through data envelopment analysis. J. Korean Libr. Inf. Sci. Soc. 38(2), 137–160 (2004)
Seo, S.D.: The analysis of efficiencies and productivity changes of university libraries in Korea. J. Ind. Econ. Bus. 24(1), 47–71 (2011)
Kim, Y.S.: A study of service operations efficiency evaluation in Korean banks. J. Manag. Econ. (Inha Univ.) 16(1), 145–164 (2002)
IFLA: COVID-19 and the Global Library Field (2020). https://www.ifla.org/covid-19-and-libraries. Accessed 09 Oct 2020
Committee of Korea for Information: Policy of Library, the Implementation Plan of the 3rd Comprehensive Plan for Library Development (2020). http://www.clip.go.kr/main/PageLink.do. Accessed 10 Oct 2020
Shin, H.S.: Lending Books to New Enrolled Students. Inha University (2020). http://www.dhnews.co.kr/news/articleView.html?idxno=119754. Accessed 11 Nov 2020
Lee, D.S.: Books are sent on delivery. Yeungnam University library (2020). http://news.unn.net/news/articleView.html?idxno=228275. Accessed 11 Nov 2020
Baek, D.S.: Open the First Smart Space for University Library. Yonsei University. http://www.dhnews.co.kr/news/articleView.html?idxno=117665. Accessed 11 Nov 2020
Cook, W.D., Seiford, L.: Data envelopment analysis (DEA) - thirty years on. Eur. J. Oper. Res. 192(1), 1–17 (2009)
Rutkauskas, J., Paulavlelene, E.: Concept of productivity in service sector. Eng. Econ. 3(43), 29–34 (2005)
Tavares, R.S., Drumond, G.M., Angulo Meza, L., Mexas, M.P.: Efficiency assessment in university libraries. Transinformação 30(1), 65–79 (2018)
Han, D.O., Hong, B.Y.: Efficiency of university libraries in Seoul by DEA. J. Korean Libr. Inf. Sci. Soc. 36(3), 275–286 (2002)
Jung, Y.M.: Evaluation of university library efficiency using data envelopment analysis. J. Korean BIBLIA Soc. Libr. Inf. Sci. 22(4), 301–315 (2011)
Kim, S.B., Soh, S.B.: Measuring and comparing the performance of local museums using DEA technique. Korean Soc. Sci. Art 27, 57–67 (2016)
Park, H.Y., Rhee, H.Y.: A study on the operational efficiency analysis of university libraries. J. Korean Soc. Inf. Manag. 33(1), 139–160 (2016)
Noh, Y.H.: A study on identification of library resources for evaluating efficiency of academic libraries. J. Korean Biblia Soc. Libr. Inf. 21(1), 71–88 (2010)
Joo, H.S., Lee, K.M., Jung, C.M.: Efficiency analysis for public library with data envelopment analysis in Seoul. Seoul Stud. 15(2), 131–149 (2014)
Kim, S.A.: Comparing the efficiency of public libraries. J. Korean Soc. Libr. Inf. Sci. 41(2), 237–256 (2007)
Rhee, H.Y.: A survey of user perceptions of OPAC 2.0 service in academic library. J. Korean Libr. Inf. Sci. Soc. 43(2), 179–201 (2012)
Lee, C.J., Ji, Y.B.: Data envelopment analysis in Stata. In: Stata Conference (2009)
An, J.H., Choi, B.C., Kim, S.B.: A study on relative management efficiency of domestic coffee franchise companies using data envelopment analysis. J. Foodserv. Manag. Soc. Korea 22(1), 365–379 (2009)
Lee, J.P., Lee, S.B., Choi, B.C.: Measuring the relative efficiency of art museum in utilizing social network services: DEA approach. Korean Soc. Sci. Art 38(1), 169–179 (2020)
Rinfo Academic Information Statistics System. http://www.rinfo.kr/. Accessed 11 Nov 2020
Agarwai, S., Yadav, S.P., Singh, S.P.: A new slack DEA model to estimate the impact of slacks on the efficiencies. Int. J. Oper. Res. 12(3), 241–256 (2011)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this chapter
Cite this chapter
Kim, Y.S., Kim, S., Bae, K.M., Park, M.S. (2022). Efficiency Assessment in Digital and Online Functions of University Libraries Using Data Envelopment Analysis. In: Lee, R. (eds) Computer and Information Science 2021 - Fall. ICIS 2021. Studies in Computational Intelligence, vol 1003. Springer, Cham. https://doi.org/10.1007/978-3-030-90528-6_6
Download citation
DOI: https://doi.org/10.1007/978-3-030-90528-6_6
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-90527-9
Online ISBN: 978-3-030-90528-6
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)