Abstract
Effective user engagement is perceived as a vital ingredient in the successful take-up of Information Technology projects. However, there has been little documented evidence as to how far, and in which ways, commercial systems designers within the UK are adopting user-centred design (UCD) principles. This paper provides an overview of the issues involved, and through the identification of three concepts within user-centred design (structures, processes and scope), presents the results of a survey of organisations representing, the most significant body of evidence available within the United Kingdom as to the extent of, and problems associated with UCD.
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© 1995 IFIP International Federation for Information Processing
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Smith, A., Dunckley, L. (1995). Human Factors in Software Development - Current Practice Relating to User Centred Design in the UK. In: Nordby, K., Helmersen, P., Gilmore, D.J., Arnesen, S.A. (eds) Human—Computer Interaction. IFIP Advances in Information and Communication Technology. Springer, Boston, MA. https://doi.org/10.1007/978-1-5041-2896-4_64
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DOI: https://doi.org/10.1007/978-1-5041-2896-4_64
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