Abstract
The corporate world has embraced knowledge management as a contribution to business practice and as a strategic issue. Yet there is little consensus on what knowledge management is. This paper draws on a number of case studies that address knowledge management from the perspective of a community of practice. It presents a generalised framework that is grounded in a theoretical understanding of knowledge work.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Abbott A. The System of Professions: An Essay on the Division of Expert Labor. The University of Chicago Press, Chicago, 1988
Angle H.L. Psychology and Organizational Innovation. In: Van De Ven A.H., Angle H.L., Poole M.S. (eds.) Research on the Management of Innovation: The Minnesota Studies, Harper & Row, New York, 1989
Argyris C., Schön D.A. Organizational Learning. Addison-Wesley, Reading, Massachusetts, 1978
Bell D. The Coming of Post-Industrial Society: A Venture of Social Forecasting. Basic Books, New York, 1976 (First published 1973 )
Beyerlein M.M., Johnson D.A., Beyerlein S.T. (eds.) Knowledge Work in Teams, JAI Press Greenwich, Connecticut, 1995
Blackler F., Knowledge, knowledge work and organizations: An overview and inter-pretation. Organizations Studies, Vol. 16, No. 6, 1995, pp. 1021 – 1046
Blackler F., Reed M., Whitaker A. Editorial introduction: Knowledge workers and contem¬porary organizations. Journal of Management Studies, Vol. 30, No. 6, 1993, pp. 851 – 862
Brown J.S., Duguid P. Organizational learning and comminities-of-practice: Toward a unified view of working, learning, and innovation. Organization Science, Vol. 2, No. 1, 1991, pp. 40 – 57
Burstein F., Linger H., Zaslavsky A., Crofts N. Supporting Epidemiological Research With an Organisational Memory System. Special Issue of Informatics in Healthcare Australia, 1997, 6:5, pp. 182–190
Burstein F., Linger H., Zaslavsky A., Crofts N. Towards an Information Systems Frame¬work for Dynamic Organisational Memory. Proceedings of the Hawaiian International Conference on Systems Science (HICSS’30), 1997
Checkland P., Scholes J. Soft Systems Methodology in Action. John Wiley & Sons, Chichester, 1990
Clayton J., Linger H. The Role of Methods in Strategy Development and Implementation: A Finance Industry Case Study. To appear, Proceedings of 7th International Conference on Information Systems Development, ISD’98, Bled, Slovenia, 1998
ColeM., Engeström Y. A cultural-historical approach to distributed cognition. In: Salomon G. (ed.) Distributed Cognitions: Psychological and Educational Considerations, Cambridge University Press, Cambridge, 1993, pp. 1 – 46
Crofts N., Aitken C.K. Incidence of and risk behaviours for blood-borne viruses in a cohort of injecting drug users in Victoria, 1990-1995. Medical Journal of Australia, 1997, 167: 17 – 20
Crofts N., Hopper J.L., MilnerR., Breschkin A.M., Bowden D.S., Locarnini S.A. Blood-borne virus infections among Australian injecting drug users: implications for spread of HIV. European Journal of Epidemiology, 1994, 10: 687 – 694
Crofts N., Hopper J.L., Bowden D.S., Breschkin A.M., Milner R., Locarnini S.A. Hepatitis C infection among a cohort of Victorian injecting drug users. The Medical Journal of Australia, 1993, 159: 237 – 241
Davenport T.H., Jarvenpaa S.L., Beers M.C. Improving knowledge work process. Sloan Management Review, Summer, 1996, pp. 53 – 65
Davis G.B., Collins R.W., Eierman M., Nance W.D. Conceptual model for research on knowledge work. MISRC Working Paper 91–10. The Carlson School of Management, University of Minnesota, Minneapolis, MA, 1991
Engeström Y., Learning by Expanding. Orienta-konsultit, Helsinki, 1987
Freidson E., Professions of Medicine: A Study of the Sociology of Applied Knowledge. The University of Chicago Press, 1988 (First published 1970 )
Gould R.M. Getting from strategy to action: processes for continuous change and long range planning. International Journal of Strategic Management, 1996, pp. 34 – 41
Hage J. Theories of Organizations: Form, Process, and Transformation. John Wiley & Sons, New York, 1980
Iivari J., Linger H. Knowledge work as collaborative work: A situated activity theory view. To appear in the Proceedings of Hawaiian International Conference on Systems Science (HICSS’32), 1999
Iivari J., Linger H. What is knowledge work: initial thoughts. Proceedings of the Australian Workshop on Intelligent Decision Support, IDS’97, Monash University, 1997
Kuutti K. A concept of activity as a basic unit of analysis for CSCW research. In: Ban- non L., Robinson M., Schmidt K. (eds.) Proceedings of the Second European Conference on Computer-Supported Cooperative Work, Kluwer Academc Publishers, Dordrecht, 1991,pp. 249 – 264
Langley A., Minzberg H., Pitcher P., Posada E., Saint-Macary J. Opening up decision-making: The view from the black stool. Organization Science, Vol. 6, No. 3, 1995, pp. 220 – 279
Laudon K., Laudon J. Management Information Systems, Organization and Technology. Fourth edition, Macmillan, New York, 1996
Linger H., Burstein F., Zaslavsky A., Aitkin C., Crofts N. An innovative organisational tool for epidemiological research. European Journal of Epidemiology, in print (1998)
Linger H., Burstein F. Learning in Organisational Memory Systems: An Intelligent Decision Support Perspective. Proceedings of the Hawaiian International Conference on Systems Science (HICSS’31) 1998
Linger H., Burstein F. Intelligent Decision Support in the Context of the Modern Organisation. Proceedings of the 5th ISDSS International Conference, Laussane, 1997
Linger H., Burstein F., Zaslavsky A. Knowledge Reuse Through Modelling Meta Knowledge. Proceedings of the IDS’96 Workshop, Monash University, 1996
Linger H. A Collaborative Approach to the Development of Computational Tools for Scientific Research. Master thesis, Monash University, Melbourne, 1995
March J.G., Simon H.A. Organizations. Wiley, New York, 1957
Mintzberg H. The fall and rise of strategic planning. Harvard Business Review, 1994, pp. 21 – 28
Nardi B.A. (ed.), Contexts and Consciousness, Activity Theory and Human-Computer Interaction. The MIT Press, Cambridge, MA, 1996
Ngwenyama O.K., Lyytinen K.J. Groupware environments as action constitutive re¬sources: A social action framework for analyzing groupware technologies. Computer Supported Cooperative Work, Vol. 6, 1997, pp. 71 – 93
Perrow C. A framework for the comparative analysis of organizations. American So-ciological Review, Vol. 32, No. 2, 1967, pp. 194 – 208
Ruhleder K. Rich and lean representations of information for knowledge work: The role of computing packages on the work of classical scholars. ACM Transactions on Information Systems, Vol. 12, No. 2, 1994, pp. 208 – 230
Schmidt K., Bannon L. Taking CSCW seriously, Supporting articulation work. Com¬puter Supported Cooperative Work, Vol. 1, 1992, pp. 7 – 40
Schön D.A. The Reflective Practitioner: How Professionals Think in Action. Aldershot, UK, Arena Ashgate Publishing Ltd. 1991
Suchman L. Plans and Situated Action. Cambridge University Press, Cambridge, 1987
von Krogh G., Roos J. Managing Knowledge, Perspectives on cooperation and competition. SAGE Publications, London, 1996
Tuomi I. The Communicative View on Organisational Memory: Power and Ambiguity in Knowledge Creation Systems. In: Proceedings of the 29th, Annual Hawaii International Conference on Systems Science, 1996
Vygotsky L. Mind in Society: The psychology of higher mental functions. Harvard Univeristy Press, Cambridge, MA, 1978
Zuboff S. In the Age of the Smart Machine. The Future of Work and Power, Heineman, Oxford, 1988
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 1999 Springer-Verlag London Limited
About this paper
Cite this paper
Linger, H. (1999). Utilising Knowledge Resources: An Activity Perspective of Knowledge Management. In: Abramowicz, W., Orlowska, M.E. (eds) BIS ’99. Springer, London. https://doi.org/10.1007/978-1-4471-0875-7_8
Download citation
DOI: https://doi.org/10.1007/978-1-4471-0875-7_8
Publisher Name: Springer, London
Print ISBN: 978-1-85233-167-2
Online ISBN: 978-1-4471-0875-7
eBook Packages: Springer Book Archive